New Dell laptop arrived with a faulty touchpad. What a disappointment. A cursory search for this issue reveals that it has been known to Dell for some years. How disappointing that Dell continues to accept customer money for a product it knows is faulty. About one third of the touchpad on the right side was delivered in an unusable condition, and was actually noticeably raised up by a few millimeters. If you pushed down very hard on that side, you could get it to register your cursor. I returned one new Dell a few weeks ago that had this problem, thinking it was an anomaly - so also am quite annoyed at the downtime involved in going through what should be a simple process to just buy a decent computer. Am stuck with this thing right now because cannot afford additional downtime to deal with getting yet ANOTHER replacement and reloading programs, transferring Outlook, etc.
Note: It appears that after about 10 days of use, the raised right side almost has receded down level with the left side BUT STILL DOES NOT WORK PROPERLY. If it isn't fully operational before I get a break in work flow, back it goes... and even then, will be rethinking my longstanding business relationship with Dell next time we need new hardware. Have bought 2 HP laptops as gifts for people which are very impressive - wish now I'd gone that route for the office as well.
