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XPS 12 touchscreen broken functionality after recent 1.3 firmware update on Windows 8.1 update

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Hi,

The title says enough! the touch suddenly stops working (too frequently) and often it runs the touch commands couple of minutes after you've tapped on the screen causing unexpected clicks on random places! Should I downgrade the firmware?

I upgraded the firmware and Win 8.1 update (had 8.1 and then updated to "8.1 update") at the same time, so Im not sure which one broke it! but it's pretty annoying! basically no touch for me!

Funny enough the  firmware release update said:

Version 1.3, A01
Fixes

- Fixed the problem where touch can lose functionality.

!!!!!

 


Dell XPS 15 (9530) Ambient Light Senor

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I'm unable to find a setting at the OS or Bios level that will disable to Ambient Light sensor.  Am i not looking in the right spot?  For, its not lighting up as much as i want it to be.  I shouldn't have to be at the whim of what MOST people prefer.   

At boot up, my screen is bright and beautiful, within seconds of the desktop loading the sensor kicks in.  

So basically, how can i turn this off??

Thanks,

Dave

webcam not working

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i am using dell inspiron 3521, win8 ; my webcam is not working as a open my camera app it says couldnot connect and also i am unable to make skype video calls

fake or genuine

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hi,

 i have bought dell inspiron1525 battery...i want  to know is it  the genuine dell laptop battery or not ..plz ans this...

part number: G558N

Dell Inspiron N4110 need help to fix BSOD error (little complicated )

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i am having my Dell inspiron n4110 lap which i bought 3 years back..I was a desktop user and i  not been used with backup options n al..so i neva created backup disk or cds..even i formated the recovery partition without knowing its actual use...

what i now face is is a bsod error i googled and found many stuffs to fix but nothing is helping out

what i see is a blue scree with atikmpag.sys error ...it hapens only with windows video card(ati radeon) driver installation....computer is working but my video card is not working now...it seems..no drivers ( including latest old i tried re installed ) all create blue screen error.......)

i had done a windows 8 installation some months back..seen some flickering problem i updated bios many times downgraded even,.....all i used is the driver seen in download section of delll....

after that only i face this problem..i cant install both graphic card now in windows 8 or windows 7.....windows 7 is default one i use.like it was gven n purachase......

any trouble shooting...to do.....i done most ways..like available internet resources..only hardware things are to be done.....

i done dell diognising nothing was found..as error.......

do i get any recovery cds to fix this please help....

My laptop won't turn on

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Hi everyone. I got a bit problem with my laptop.

Just about last week, i tried to turn on my laptop but the laptop just gives a long beep once and two short beeps. After a few seconds, it beeps twice again.

Anyone can clarify this before I sent my laptop for repair?

My laptop is studio xps 1647.

Thanks.

System Resume

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I have a Dell Inspiron 15 7000 (http://www.dell.com/uk/p/inspiron-15-7537/pd?oc=cn75307&model_id=inspiron-15-7537 to be precise) and when ever I close the lid on the laptop while it's still on I assume it should just turn back on when I open the lid and press the power button (my dad has a 15r and it has this feature) well mine doesn't turn back on, the keyboard lights up and I can hear the fan turn on but the screen stays turned off, only way to get the laptop to turn back on is to hold the power button down to turn it off and then turn it back on

Inspiron n5040 screen very dim. External TV works fine

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Hello-

I have a Inspiron n5040 that was purchased about two years ago.  All of a sudden the screen is so dim that it cannot be used (it is almost black).  When in a dark room, I can see the screen displaying, but it is maybe 1-5% of what it is supposed to be.  It will boot and work fine. I do not have an external monitor, but it works when connected to my TV with hdmi.

I thought it might be the screen, but a replacement screen does the same thing. 

I have attempted to adjust the brightness using the function buttons, but that hasn't done anything.

I've searched for hours but cannot find anything online.  Any ideas?

Thank you for the help!


No access my partition drive after formatting XPS L401X

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Hi,

I just formatted my laptop, XPS L4.. and i had previously created a partition. I removed all my files in that partition and now after formatting, I can no longer see my drive D. It says NTFS and doesnt even show my allocated space. When i try to open it, it says" The location is unavailable". Can somebody  please help me fix this. When i clicked format, nothing happens.

Thank you

Dell Diagnostics

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Unable to load Dell Diagnostics.

Tried several times, but it times out.

Can anyone advise please?

My Webcam has stopped working and I don't know how to fix it!

Regards,

G.

XPS 15 L502x Keyboard Backlight not working

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Hi there,

For some reason, my keyboard backlight is not working. I actually don't remember it ever working - which is a pain as it's a black keyboard and in the evenings it makes it quite difficult to use - I always thought it was just a bad design choice!! 

I've had a quick look and have seen other posts where people suggest going to the Windows Mobility Center and checking in there, which I have done. It seems to think my Backlight is turned on... but it isn't!

Can anyone please suggest what might be up with it?

Thanks.

Reaching Dell support for Chat Sessions?

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I could remember the good ole days that you use to make a couple clicks in customer support then you were in "chat." Not today! I lost count of the circles that I was in and never reached Chat support?

I came to this one window that had me scroll to a tag then give my name and email then there was nowhere to click to take you to chat-only back to buying a product?? Why fill-in the tag and remark section about what your going to talk about if that window does not take you anywhere but to a "dead end?"

Does the "Chat" section even exist anymore in Dell?

Thanks for your time.

dwdraw2

Inspiron 15R SE 7520 AC/DC Adaptor "Plugged In Not Charging"

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Hi,


In the last couple of days I have noticed that the battery on my laptop is not charging even though the Adaptor is plugged in. I've checked the adaptor on another laptop and it charges that one fine (from 0% charge!), so the issue doesn't appear to be with the adaptor.

Occasionally, after a bit of fidding with the adaptor the battery will briefly charge - then the screen will go dimmer, then bright again and the charging will cease.

I rarely have to use my laptop from the battery as I am usually close to a power source so this is not a massive issue but would, regardless, like to know what is causing the problem and how to solve it!

Cheers

Studio Xps 1647 won't turn on. 6-5 beeps.

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Hello, 

A power outage recently occurred and I had my Dell Studio Xps 1647 laptop without the battery plugged in, only with the AC adapter. When I restarted it, the display won't turn on and there are 6 beeps, followed by other 5 beeps.  Is there any way to fix this? The fan still works. Unfortunately my warranty ended not too long ago too :(

Upgrading the Dell DPS M1730, a noble quest

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Good afternoon, everyone.

I know this topic is rather old, but all of the research I've done on it has turned up half answered questions, or sometimes no answers.

Simply put, I have my brothers old Dell XPS M1730. Now, I love it to death. The lights...the keyboard...the Warhammer 40k-like size...it is beautiful. What I do not like is Windows Vista. It is gross. I've put up with it for two years and that is long enough!

So now I have a Windows 7 Pro key and a Windows 7 Pro 64bit USB bootable drive, I thought I was all set for an upgrade. But now I see that I need to do a complete fresh install since 32bit cannot become 64bit.

Now, I'm ok with that. I have my files backed up. What I'm worried about is the drivers. One of the reasons I'm dumping Vista is that none of the new drivers for my NVidia cards work on that OS, and the NVidia drivers alone are very temperamental. If I fresh install, what drivers will I have? My tech buddy told me there are drivers included in the motherboard, which is why you aren't completely screwed when you change hard drives. That sounds good, but I feel like one or two might be missing and really ruin my day. Graphics and wireless would be the most important drivers, I suspect I could then download the rest like sound, physicx, etc.

Also someone mentioned in my research something called DELL media direct...or something, and that it should be installed before the OS. I don't even know how that is possible...

Thank you all for your concern with my issue. I will be continuing my research, but tI graciously welcome anyone's input.


Inspiron 17 / 7000 Series / 7737 -- Not recognizing A/C Adaptor/Not Charging

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Received my new Inspiron in December.   About two months ago, it stopped charging when connected to the AC supply.   BIOS showed the AC adapter was not recognized or NONE.  Tech support sends out a guy and he installs a new mother board and brings me a new AC pack.

Today, it happens again.   Notice the computer is darker and turning off.  Look at the charge indicator and it is not recognizing the AC charger again.  Call tech support...

BIOS is not up to date.  Took control of my system and tried to install... but it would not update as it did not see the AC plugged in.  Now they are sending another tech back with a new mother board... and daughter board and another AC brick.

Questions:

  • Is this a "thing"?  
  • Are there a ton of faulty motherboards out there right now?   They are using "refurbished parts" so my assumption is I can go through a few until I get lucky with one that works for the long run.
  • Has anyone gotten a new laptop if the same thing keeps happening?  Is there a computer lemon rule?
  • Any suggestions beyond the BIOS update and motherboard replacements suggested?

I was not told update the BIOS after the last replacement.  I know it was not done when the tech was out. I am going to update after the next install this week.  Could that have caused the problem a second time?

I have had 10 Dells over the years and never had a problem.  Very annoying!!!!   Thanks in advance for any response.

Two of my USB ports not working on Inspiron N5110

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Please help. I have a Dell Inspiron N5110 laptop. The two USB ports on I/O board (top right and back right ports) aren't recognizing any USB devices. I'm plugging in USB 2.0 flash drives and neither SS USB 3.0 port will 'see' the drives. The speaker output on this board works fine with my headphones. I read some other posts and saw that I should go to device manager and here's what I see:(should there be something saying usb 3.0...?)

Do I need to download and install drivers? such as the Intel HM67 Express Chipset Family Driver ? or the Wistron USB 3.0 Host Controller Driver? because after reading other posts I thought I needed the wistron driver, but after downloading it, I couldn't get the setup.exe to run ( I would click it, and it wouldn't do anything).

Also, I just restored laptop back to it's factory Dell system image and the ports still aren't working and the device manager still displays the same as above.

Thank you in advance. Please help me fix this problem.

Sincerely,

Dann

Airplane Mode

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I have an Inspiron 5735 (M731) and can't get the Airplane Mode to turn off.  Have spent several hours with tech support and reinstalled all the drivers.  have even done a system restore (keeping my data file) sill the switch is grey'd out. 

I read on another list that the problem may be caused by a physical switch on the unit.  Anyone know if Dell has a REAL switch on their laptops to turn Airplane Mode On and Off ?

Thanks!

 

need smbus driver inspiron 15r 5537

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computer is 6 months old

i need a smbus driver for  inspiron 15r 5537

i got repeated bsod with windows 7

support advice me to restore to factory

i didn't want to reinstall all my software etc for windows 7 so i installed windows 8.1

support will not help without $$$$ even though the computer is 6 months old

im 73 on social security and obbama care

Device PCI\VEN_8086&DEV_9C22&SUBSYS_05E91028&REV_04\3&11583659&0&FB was configured
PCI\VEN_8086&DEV_9C22&SUBSYS_05E91028&REV_04\3&11583659&0&FB

i googled etc etc etc  no help

help please

AC Power Adapter Not Recognized - Battery Not Charging

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I to get this message & am now having to replace my AC Adapter to charge & use my laptop . I've not had my laptop long & am hoping a new adapter  will resolve this issue . It's very upsetting to learn that this issue occurs & no warning or notice is given regarding this . At the least, those of us who have registered computers should  be notified that this issue COULD happen with our computers . Why , if Dell has complaints about this issue , has nothing been done to warn or at least tell us this could happen ? Someone please explain !

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