I swear my backlit keyboard used to work, not sure when it stopped. It may have been as recently as when I updated to windows 8.1 or possibly long before that, I'm not sure.
I have the function symbol on <F6> but it doesn't do anything when I do <Fn><F6>. Also in the mobility center, I have no applet for keyboard backlighting as I have seen in the screen shots from other forum posts. I am running BIOS A16 and have updated all of my drivers since I upgraded to Windows 8.1.
Any suggestions?
Hi All
Firstly, apologies for previous mis-formatted message - I have to add "dell.com" to the list of compatibility sites in IE 11 for formatting to work!
I’ve recently purchased a Dell XPS 13 9333 (Core I7) with Windows 8.1 pre-installed. I have to say overall I’m very pleased with it. Build quality is very good. I use it both classically and with touch screen – so best of both worlds. Everything is now set up as I need, but I have one outstanding issue.
The problem is the on board Intel Dual Band Wireless-AC 7260 adapter will only connect at a maximum speed of 54Mbps (viewed from Network and Sharing Center) using 802.11g (viewed from task manager).
The router I have is a Netgear WNDR5400 (Dual Band up to 802.11n) set to WPA2-PSK (AES) only. The XPS 13 always connects at 54Mbps whether using 2.4Ghz or 5Ghz.
I'm not after 802.11ac speeds, but did expect to get better than 802.11g - i.e. 802.11n
I have tested a spare Netgear N600 Wireless Dual Band USB Adapter (WNDA3100v2) connected to the XPS 13 and this connects at 300Mbps using 802.11n every time. Some quick tests to a local Desktop PC (Gigabit connection from PC to router) shows I’m getting MUCH better than 54Mbps with this USB adapter.
So I’m convinced my router is OK and in principle the laptop (Windows 8.1) can run a faster wireless connection. The question is why can’t it do it with the on board adapter – having a USB adapter hanging out of one of the USB ports is not a long term option.
The latest Dell recommended drivers (10.8.0.6) are currently installed along with the Intel ProSet/Wireless Software (16.8.0). I have also tried removing the Dell recommended drivers (along with the ProSet/Wireless Software) and then loading the very latest drivers from Intel (16.10.0.5). To no affect.
In all cases it connects at 54Mbps saying 802.11g in task manager.
The XPS BIOS is up to date (A03)
The Intel Proset Manual Diagnosis tool runs all tests and passes with Signal quality "Excellent".
All tests are done within 10ft of router and in same room (no walls).
It's as if the device is capable, but the "Advanced" setting presented to the system (and me) don't include 802.11n setting correctly.
Does anyone have any thought about how to get this adapter to connect using 802.11n?
I've included output from Advanced Driver settings and NETSH below
The Driver Advanced setting are:-
802.11n Channel Width (band 2.4/band 5.2) – both Auto
Ad Hoc Channel 802.11 b/g – Set to “1”
Ad Hoc QoS Mode – Set to WMM Enabled
ARP offload for WOWLAN – set to enabled
Bluetooth® AMP – Set to disabled
Fat Channel Intolerant – Set to disabled
GTK rekeying for WOWLAN – set to enabled
HT Mode – set to VHT mode
Mixed Mode Protection – set to CTS to self enabled
NS offload for WOWLAN – set to enabled
Packet Coalescing – set to enabled
Preferred Band – set to no preference
Roaming Aggressiveness – set to medium
Sleep on WOWLAN disconnect – set to disabled
Transmit Power - set to 5 - highest
Wake on Magic Packet – set enabled
Wake on Pattern Match – set enabled
Wireless mode - set to 802.11a/b/g (no 802.11n available to pick)
The Netsh WLAN SHOW DRIVER output is:-
Interface name: Wi-Fi (Latest Intel Driver)
Driver : Intel(R) Dual Band Wireless-AC 7260
Vendor : Intel Corporation
Provider : Intel
Date : 28/01/2014
Version : 16.10.0.5
INF file : C:\Windows\INF\oem61.inf
Files : 3 total
C:\Windows\system32\DRIVERS\Netwbw02.sys
C:\Windows\system32\DRIVERS\Netwfw02.dat
C:\Windows\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Interface name: Wi-Fi (recommended Dell Driver)
Driver : Intel(R) Dual Band Wireless-AC 7260
Vendor : Intel Corporation
Provider : Intel
Date : 05/12/2013
Version : 16.8.0.6
INF file : C:\Windows\INF\oem61.inf
Files : 3 total
C:\Windows\system32\DRIVERS\NETwbw02.sys
C:\Windows\system32\DRIVERS\Netwfw02.dat
C:\Windows\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [7200]
IHV extensibility DLL path: C:\Windows\System32\IWMSSvc.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Can someone help me with this, hoping to solve it before I call tech support. I have a Dell Latitude E6430 and touch pad has not worked since day one I got it but I always have a mouse plugged into the USB so I never used the Touch pad since testing it on day one.
I download the Dell Diagnostic tool and ran it under the "Complete Setting" and everything back as passed. Suggestions? Help?
My laptop has been approved for replacement under WUR Dell policy. I just want to know what is the exact replacement procedure and the policy for the dell laptop replacement. The dell replacement executive has sent me a quotation in the name of some other person which she is telling me to reply with a confirmation. She told me that the order is name of distributor. But if there is not a single mention of my name in the entire quotation sheet, then how can i accept it? Also they have told me that I need to wait at least for 1 week for new system delivery after i submit my old system to them. I have important work on laptop and i cannot wait for so long. Can someone please message me the documented replacement procedure for Dell Inspiron 15R laptops?
I have an old Dell XT2 and I want to know if the BIOS recognizes a boot from the esata port using an external hard drive. There is not a specific option in the BIOS that mentions it. I can boot from an external dvd drive using the esata port if I select booting from a CD/DVD option in BIOS.
My BIOS options are Diskette, USB, CD/DVD, Internal HDD, Onboard NIC.
I currently do not own a esata hard drive but I would consider buying one if I can boot from it.
TIA.
I recently bought a Dell Latitude E6540 with Dell Wireless 1506 mini-card (which is the default option while configuring the laptop). However, I now find that my laptop has no bluetooth! Do I not get bluetooth if I don't select the option for Bluetooth 4.0?
Hi,
I have a Dell XPS L502X.
I've a problem with the keyboard since about last winter.
When I start my laptop some keys don't work. I press them but nothing happens.
After several minutes those keys work. I don't understand where is the problem. If they work after about 10 minutes, I think it's a software issues rather than an hardware one.
Any help?
Thanks
Since I updated / upgraded to Windows 8.1 from Windows 8, I have had nothing but problems.
The biggest problem is that the computer will not shut down. It starts by logging you off, says it is shutting down, the screen goes blank, there is a bit of hard drive activity, then thats all.
The wireless light stays lit as well as the power light (LED). The only way to shut it off at this point is to push and hold the power button for a few seconds.
The event logs show nothing except for the fact that windows was not shut down properly. This event comes at the next boot. There is nothing to indicate why it did not shut down.
I plan to reinstall from scratch the OS. When looking at the components installed for this computer via entering in the service tag, both wireless cards 1703 and 1704 are mentioned. There are drivers for both in the driver download section.
How do I know which is installed in the PC short of taking it a part?
Thanks..
Hello i have bought 2 express card 34mm supporting usb 3.0 for my dell vostro 3500 and no one works with usb 3.0 hdd device.
It works with usb key but not usb 2.5 hdd.
I have also tried 2 hhh.
I have connected another cable to the express card it doesnt works.
I have connected 2 cables for much power to the hdd and it doesnt works either...
So is someone bought one who works i like to have the name of the model.
Thanks a lot
First of all I've been having memory loss problems, when my laptop shows the memory above 4G, a notification comes up saying memory is low, when it doesn't show it being that low. This typically only happens when I'm play specific games like League of Legends and Diablo 3. I've been playing them for almost a year since I've had this computer and this hasn't been a problem until a few months.
Secondly, when playing League of Legends, I get the notification then mid-game everything will freeze, and I get a blue screen telling me it had a problem with a driver and the code is DRIVER_IRQL_LESS_THAN_OR_EQUAL_TO (something similar to that). It only happens with that specific game, but only within the last few months. I have run the Dell Diagnostic quite extensively and all the way through 3 times now, and still nothing has helped fix this issue. I'm not sure what else to do.
Lastly, I was just using my laptop a few minutes ago and it was freezing up and slowing down, I was listening to music so it was audibly obvious that it was lagging behind and chopping it up. Then out of nowhere, everything just shut down and batter was at 100%, but it clicked off and didn't turn back on until I hit the power button. No blue screen or errors, just shut down entirely.
Is it possible to replace my keyboard with the backlit version?
I know, it might be strange reading this topic after seeing the topic regarding the 6430u here: http://en.community.dell.com/support-forums/laptop/f/3518/t/19512174.aspx
My company ordered several a 6430u but that one was cancelled due to cat smell. Instead, it was replaced by a e7440. I'm very happy with the notebook regarding performance and portability, but have one thing that's not so good: it smells like a cat urinated over it!
I think it might be the same issue as with the 6430u, but not sure. It seems to be the hand-rest.
It's not that I smell it all the time, but when I open my bag in the morning and open the laptop, the smell fills the room! When working I don't notice it all the time, but at home with de laptop on my lap it's there as well!
I'm opening this topic not to get this resolved because I'm sure my employer will take care of this together with dell support, but more to find out if there are other users are having the same expirience.
!. CAN MY LAPTOP RUN WINDOWS 7 32 BIT
2. WHERE CAN I GET DRIVERS FOR THE ETHERNT AND ON BOARD.SOUND
3.CAN'T SEEM TO GET THE WIRELESS TO TURN O THE COMBO FN/F2 THING DOESN'T WORK AND IS THERE ANY OTHER WAY TO TURN IT ON
IM RUNNING WINDOWS 7 32 BIT AND IWAS TRY'EN TO GO BACK TO XP BUT THA PASS WORD WON'T LET ME
THATS BECAUSE I BOUT IT FROM A FREIND AND HE DIDN'T HAVE THE BIOS ADDMISTION PASSWORD I TRED TO PULL BIG COMPUTOR BATTREY ANY I TOOK THE KEYBOARD OUT AND GOT THE BUTTEN BATTREY OUT WAITED 2MIN AND PUT IT ALL BACK TOGETHER ND POWWERD UP HIT F2 WENT INTO BIOS TO SET BOOTTING ORDER AND IT WOULDN'T LE ME THE PASSWORD WAS STELL THERE GOT A UILLMENT BOOT CD AND TRYED TO TAKE THE PASSWOARD OUT DID WORK A LITTLE
Hi. Good evening.
I am so frustrated and I don’t know what else to do to fix my laptop problem. I have read many blogs and forums to figure out the solution but to no avail. I hope someone can help me fix this.
It started when I saw an update to Windows 8.1 in App Store and I downloaded that update and applied on my laptop. As mentioned, I have a dell inspiron 15r 5537 model that came with Windows 8.0 when I purchased it.
AFter updating from Windows 8.0 to Windows 8.1, I have faced many problems such as problem with ATI Graphics driver, bluetooth driver, blue screen and black screens. With the help of many forums, I was able to solve those issues but noticed that my pc became slow and my ATI Graphics driver is unstable. With all these concerns I got after updating to Windows 8.1, I decided to roll back to Windows 8 but I could not do so because I was unable to create a recovery drive (in usb or dvd) when my laptop was still in windows 8. Dell did not supply any recovery media when I bought the laptop.
Guys, I would like to seek your help to restore my laptop to factory settings (to Windows 8) as it is when shipped out using the recovery partition in the hdd. I can still see that partition in the hdd but I dont know how to use that because F8 does not work and I cannot get into Advance Boot Options so I can have the option to Repair. I am so exhausted finding a possible solution to this problem.
I just want my laptop back to its original factory settings. i don't want the windows 8.1 because of the problem it is creating.
And just to add:
1. I have tried the Reset My PC Option using Shift Key+Restart. It was successfully done but the OS is still Windows 8.1.
2. I downloaded the latest Dell Backup and Recovery application. I dont know if that would help like choosing Reinstall Disk tile. Pretty sure if I do that, it will be Windows 8.1.
Someone suggested that I rqst for a recovery media from tech support but the problem is I am outside US and CA. I went to the store where I bought the laptop but they said they dont have a recovery media or sell one separately.
I guess my only option so I can restore it to its original factory settings is to do it by using or accessing the recovery partition, but I dont know how bcoz F8 isn't working and I dont have a recovery media. I really hate windows 8.1.
I thank you a lot for your help and support. Please someone help me.
I have four Dell laptops and two Dell desktops.
I've been a happy Dell customer for many years, <ADMIN NOTE: Substitute character removed as per TOU> back to the late 90's at least. However, I am really ticked off right now.
I recently purchased a new Inspiron 17R in late February. The BIOS apparently went bad, and corrupted the hard drive.
This seems like a defective laptop. When I called support, they would not agree to fix it unless I activated support for an additional 200.00.
Why should I pay $200.00 to fix a defective NEW laptop? This should be covered under the manufacturer's warranty.
I need to know how to send this back for a replacement or a refund.
Hello
My Web cam is not working properly nearly for 6 months. I tried all the software process of installing and uninstalling of drivers. Could anyone help how to find if the web cam is broken i.e hardware problem.
Hi all,
I just created a new vide showing how to open up a Dell Latitude E5540. Once open you can then upgrade the hard drive & memory or swap out the wifi module or internal BIOS battery.
(Please visit the site to view this video)
Let me know what you think?
Cheers
David
I purchased a Dell Inspiron 1525 in April 2008.
About 1 month ago I noticed that my computer would automaticaly shut down when the power cord was removed, I hovered over the battery icon in the bottom right corner and it said 0% available plugged in, not charging.
I googled the phrase plugged in, not charging and realised lots of people were having the same problem.
I have tried
All 3 batteries (hers, my original and my replacement) have adequate charge (50% or higher)
I run with Windows Vista Home edition
Can anyone help me or suggest anything else?
I have been to the local Dell distributer and they tell me to call Dell. I have tried calling Dell but I keep getting put on hold for 30+ minutes.
PLEASE PLEASE HELP ME!!!
