Close Lid should Standby but Restarts

July 9, 2008, 2:10 am

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XPS M1530 

My problem is that sometimes when i go into standby the computer resets. After this the computer is in an unstable state, and any attempt to standby or shutdown causes the computer to restart. There is essence no way to turn the computer off except by holding the power button for a forced power off.

Today I discovered that the problem occurs when i shut the lid, but not when selecting sleep from the start menu. The Dell phone tech says that Dell knows this problem and they are working on a fix. I'm not so sure, i was unable to find any technical notes on this subject and it appears that no one else in this forum is experiencing this problem.

It seems that it is related to the lid shutting; my best guess is that the lid circuitry is causing a short or power spike; or perhaps causing the hard drive to shake.  It seems if I go to Power Management and set Close Lid to do nothing; I may not have a problem.

Has anyone else experienced this problem?  Is it software or hardware.

 

 

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XPS13 (9333) - Restore partition layout

March 24, 2014, 12:16 pm

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Hi,

I have a Dell XPS13 (Windows version) on which I installed Linux (Debian to be exact) shrinking Windows' partition and adding two partitions, one for / and one for the swap.

Everything was working perfectly until I did some changes to one of the hidden partition (it was the second last one and it's 7.03GB big), which should be used for Intel Rapid Start Technology. Every time Windows starts, Intel Rapid Start Technology Manager shows an error telling me that IRS is not enabled on my machine and hence it cannot start.

I don't remember exactly what I did, I was in a rush and should've paid more attention, in any case fixing the mess following this guide was of no help. IRS doesn't work and I'm currently unable to use the factory image to restore everything.

Could someone please provide some instructions to restore the partitions which don't require a complete factory reset? (Could the problem be just the GUID of the partition? In that case, which is the correct one?)

Thanks.

Just a note: the reason why I started to mess the partition up was that after I got IRS working on Linux, I noticed it was very slow. A resume from a manual hibernation was way faster and things were the same with Windows. I've never tried it before getting it working on Linux, so I thought I messed things up after I installed Linux and tried to do something, breaking it completely.

Is IRS slow compared to a normal hibernation for everybody? I don't know if the updated BIOS fixed it as I can't use IRS and there's nothing mentioned in the changelog.

Manual for Laptop Latitude D630

March 24, 2014, 12:04 pm

≫ Next: 7 Beep code on Inspiron M5010 even after replacing the Motherboard

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When i tried to download manual, page that opened was "code".  What should I do to get this manual?

Woodsmith82@aol.com

7 Beep code on Inspiron M5010 even after replacing the Motherboard

October 1, 2013, 2:28 pm

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Hi,

I am reporting with the same issue where my motherboard was replaced for 7 beep code and still the issue didn't get resolved. Issue Reoccurred again--again i am getting 7 beep codes. When I checked the motherboard part no and it is the same motherboard which have replaced for this issue. As I informed earlier that the motherboard which was installed for the INSPIRON M5010 have bump cracks around the solder on AMD chip resulting in no post with 7 beep code. The onsite tech replaced the motherboard and it was working fine for 2 weeks and again I am getting the 7 beep code. I am dell customer for past one decade and I owned so many Inspiron and xps laptop but this laptop is giving me trouble. If I get HDD error or any other part failure I would say yes it is due to usage and I would pay for the parts but if I get issue due to manufacture defects than dell should find solution to fix it. How come I am getting same issue even after part replacement within 2 weeks? Please, I would request you to take required action to come out with solution. I am ok with refurbished motherboard but it should not be the same Class or type of part as it is resulting into same 7 beep code. There are 2 types of motherboard in M501R---AMD(tm) RS880M/SB820. And I got my laptop replaced with the same part RS880M which has known issue. My computer <edited for TOU violation> . I believe dell should fix this issue for me as it is known issue with these models.

Looking forward for your reply with a solution.

With regards,

Prince

Inspiron 15R 5537 freezing up

March 24, 2014, 12:49 pm

≫ Next: Issues with switchable graphics on Windows 8.1

≪ Previous: 7 Beep code on Inspiron M5010 even after replacing the Motherboard

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Just taken delivery of Inspiron 15R 5537 and on first boot it is freezing up or hs degraded response for around 10 minutes with hard drive light hard on. A check of the system even log shows event ID 129 Reset to device, \Device\RaidPort0, was issued. Prior to this event I have 4 event id 37 issued The speed of processor 0 in group 0 is being limited by system firmware - different processor each event.

It's doing this every time on reboot  - very frustrating on brand new system. Have a support call in to Dell now and waiting for a response.

Anyone else had this happen on a new system?

Issues with switchable graphics on Windows 8.1

October 22, 2013, 2:15 am

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I own an Inspiron 14Z 5423, which came with Windows 8. The device has switchable graphics, which can be configure through the AMD Catalyst Control Center. However, after the upgrade to Windows 8.1, the AMD Graphics Card no longer works. If I set a program to run with the AMD Card (on the Catalyst Control Center), the program crashes. I can only run games, for example, with the Intel HD Graphics 4000. I tried reinstalling all drives from the CD that came with the computer, as wells as from the Dell website. None of them worked. I reverted back to Windows 8 and everything worked fine with the drivers provided on the CD. But now I am back to Windows 8.1 to try again. Invariably, the drivers provided on the Dell website never worked, on either operational systems. Has anyone had this issue adressed?

Conclusion: my AMD card is currently useless and I don't plan going back to windows 8, since the upgrade to 8.1 is not major and should not ruin the drivers. Also, it would be really nice if Dell could update the graphics drivers provided on the website to meet AMD's new releases.

Thank you.

Dell Inspiron 1546 black screen

March 24, 2014, 1:00 pm

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Hi, I have a problem with this laptop. Suddenly it won't boot anymore.

After I press power button, power light turns on, fan starts to spin, but the screen still remains black.

Then after 5 seconds the fan stops, and about 5 more seconds or 10, it beeps twice, and more happens.

Those 2 beeps are not from ram, when I take memory out, it instantly  make 2 beeps.

Any help on this please?

inspiron-15-3521 Optical Drive

March 24, 2014, 1:19 pm

≫ Next: Does inspiron 15R - 5521 support more than one hard disk

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The first time that I used my optical drive, the bezel was loose on one end. I carefully snapped it into place. Now it will not stay closed when it is empty. It will always pop open several minutes after it is closed. Still works fine and stays closed when there is a disk in it. Any ideas?

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Does inspiron 15R - 5521 support more than one hard disk

March 24, 2014, 11:41 am

≫ Next: Dell QuickSet Drivers for W7 64-Bit

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Hi,

Is it possible to put an additional hard disk in an inspiron 15R - 5521? I would like to put a SSD in it, but would like to keep the 1TB disk that is currently in it.

Thanks in advance.

Dell QuickSet Drivers for W7 64-Bit

October 19, 2013, 1:03 pm

≫ Next: Help! Hard Drive failure on Inspiron 1545

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On a Vostro 1700 laptop, I've just replaced Vista 32-Bit with Windows 7 64-Bit. The problem has been finding compatible drivers.

Please could you let me know which is the recommended QuickSet driver version for W7 64-Bit?

And linked to the Quickset software is it possible to download the Dell MediaDirect software and link this to the home button on the laptop, as this was lost in change of OS?

Thanks a lot
Ian

 

Help! Hard Drive failure on Inspiron 1545

March 24, 2014, 2:17 pm

≫ Next: Dell N3010 battery not charging, and doesn't want to work off battery as well

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Hi, can anyone help with this. Don't have an issue with changing the drive but never got a cd copy of my Windows 7 operating system. Don't tell me I've got to purchase one!

Dell N3010 battery not charging, and doesn't want to work off battery as well

March 23, 2014, 4:36 pm

≫ Next: My Dell Beeps A code of 7 death beeps. Im going to cry.

≪ Previous: Help! Hard Drive failure on Inspiron 1545

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Hello,

I have a Dell N3010 laptop and at some point I started getting an error message in BIOS at startup. Something about the charger not being recognized.

I tested the charger and its voltage is ok at 19.49VDC. I also disassembled the battery and connected a Li-Ion charger on each two pack and charged them to about 4V each. And after a few days they still have a total of 11.98V for the whole total of 6 batteries. The problem is that no matter the charge state of the battery, the laptop will not operate off it. Only with charger connected I can start the laptop. And it wouldn't charge the battery at all. Even thou it is charged now, it behaves as it isn't present. With battery in the laptop and charger connected and laptop running, if I remove the charger the laptop suddenly dies. And another symptom is that with charger and battery connected I get a blinking amber light on the front panel. So it seems that the battery elements are ok, they hold a charge pretty good for several days. The temperature sensor from the battery measures about 10k at room temperature. I also disconnected that to see if it's faulty (as warming it up it decreases the resistance, so at high temp it would show a dead short I guess) and then I get 4 amber flashes and one white. So I guess it has to have some resistance to show it's there and working :)

I also have the schematic so I can check some stuff around the PCB. The power connectors seems ok, everything is soldered and looking nice. Nothing burnt at a fast sweep. 

I guess that maybe there is something on the motherboard that's not working properly? The laptop works from charger but I get a warning at startup, even thou I disabled the charger behavior or something like that. And also the fact that the battery charged on my Li-Ion charger, and that it holds the charge makes me think that the laptop has something to do with this problem.

I don't have money to get a new charger/battery so I prefer to try and repair it as it is. I know this is a more technical problem, so I'd appreciate any advice regarding testing from schematic.

Thank you. 

My Dell Beeps A code of 7 death beeps. Im going to cry.

March 20, 2014, 8:02 pm

≫ Next: Possible reasons for Precision M6800 memory error code

≪ Previous: Dell N3010 battery not charging, and doesn't want to work off battery as well

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I have always owned a Dell and never had issues. Now for the first time what is oneb of my prized possessions seems to have a mind of its own. 

A week ago out of the blue my Dell Inspiron M5010 started to act odd. It turned on but the screen is black. And then it would start beeping. Seven beeps of death and then pause and then continue with beeping seven more times. I have been great with computers but even this has me at a stand still. I tried the battery removal and that didn't work I then was told there qas a fake code and to try holding fn while pressing f1 through to f12 it worked for the day fine I was sooo happy. I went to bed. When I woken tried to work it began again. My laptop is the main source of my work with out it I am lost and so is my company. Please if there is someonen out there...please help. Your my only hope. :( 

Possible reasons for Precision M6800 memory error code

January 28, 2014, 4:00 am

≫ Next: USB wont come out

≪ Previous: My Dell Beeps A code of 7 death beeps. Im going to cry.

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I tried to upgrade my Dell Precision M6800 memory with a couple of 8GB 1866MHz DDR3L "guaranteed compatible" modules and got error leds solid-blinking-solid which is explained in the manual as: "The memory modules are detected but has encountered an error". Does anyone know if that is always a sign of malfunctioning modules or can it give that error on some normal incompatibility for which there seems to be a separate code?

USB wont come out

March 25, 2014, 11:58 am

≫ Next: Inspiron 15R SE, touchpad orange light doesn't work!!!!!

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I recently purchased the new dell inspiron 14 7000, and just put in my apple USB to sync my iPod.

The USB appears to be stuck, and will not come out.

Is there something I am supposed to do to eject it instead of just manually?

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Inspiron 15R SE, touchpad orange light doesn't work!!!!!

January 9, 2014, 3:15 am

≫ Next: DRAM not supported

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Good day

When I disabled the touch-pad (by Fn+F3) the touch-pad is disabled but the orange light indicator doesn't work

It worked before very well I don't know what is the problem?

I uninstalled and reinstalled the touch-pad driver again but there is no change

I'm working on win 8 64 bit

thank you

DRAM not supported

March 25, 2014, 9:49 am

≫ Next: Xps 12 High-Pitched sound

≪ Previous: Inspiron 15R SE, touchpad orange light doesn't work!!!!!

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There has been a post sitting for 2 years regarding the "DRAM not supported" with no response from DELL. Could users please get some support. I have had this error appear ever since I have owned my DELL. I have performed every analysis that I am aware of and still this error appears. PLEASE GIVE SUPPORT. IS THIS A PROBLEM!!!!!!!

Xps 12 High-Pitched sound

June 3, 2013, 11:22 pm

≫ Next: Dell Inspiron N4010 with 8 beeps sound and won't start

≪ Previous: DRAM not supported

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Anyone solved the high-pitched sound from the notebook?
I assume is the coil whine sound that's under the keyboard.

It's irritating and I just got my xps12 2days ago!!!

Someone please help me!
Thanks! 

Dell Inspiron N4010 with 8 beeps sound and won't start

March 25, 2014, 12:52 pm

≫ Next: Exchange or Refund policy - Dell India (Laptop Vostro 3560)

≪ Previous: Xps 12 High-Pitched sound

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I have a Dell Inspiron N4010 laptop. I'm using my laptop, just like normal , but today it suddenly black out. I removed the battery and press the power button to restart it, the laptop starts making 8 beeping sound, the screen is totally black. Any suggestion?

Exchange or Refund policy - Dell India (Laptop Vostro 3560)

March 25, 2014, 12:15 pm

≫ Next: Wifi connection issue with Dell Inspiron 1420 laptop

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I have been a loyal Dell customer for years and recommend most of my friends to go for Dell for their customer support. However I'm way disappointed since my latest purchase of a Dell Vostro 3560 laptop in India on 8-Mar-2014 via a Dell authorized Reseller/Dealer was (still is) a night mare.

I noticed a high yellow tint with my brand new Vostro 3650 (i7 3632 QM/ WXGA HD 1366*768/ 500 GB 7200 RPM/ 1 GB AMD 7670/ 4 GB RAM/ 6 Cell battery)and immediately reported to the customer service but the technician isn't competent enough to understand my queries rather directed me to service center and the service center technician tested and conformed it as a defective LCD. Further the senior technician added that it could be motherboard problem too and I would have to contact the Dell voice support for exchange for a new laptop. But Dell pro support conveyed that they only have option to replace LCD against warranty also didn't guarantee the yellow display will no longer be applicable once replaced. Worst part is my service tag didn't pull up LCD part number and upon checking with pro support (the same incompetent) technician replied back with a back pack kit part number. 

Long story short after several rounds of calls, walked up to the store where I had purchased, service center visit and multiple emails I was educated about the refund policy as I couldn’t accept my brand new laptop (2 days old date I reported to store) to be serviced rather expecting an exchange or a refund. Basically 30 day return policy for direct Dell purchases and 90 day return policy for Reseller/dealer/store purchase provided any technical defect confirmed by Dell technical department. My case it’s a defective system, thus, I'm entitled for an exchange or a refund.

It's been little over two weeks now still no confirmation from Dell on exchange or refund but today the pro support guy raised a requisition for a system exchange and notified it as just an initiation process and it has to go through further approvals. I'm keeping my fingers crossed if everything will go fine and I might actually receive a new defect-free laptop not a refurbished one.

Quick question: Dell should be upfront to me while sending a refurbished laptop, isn't it? I’m not accepting it but how would I know if they send me one?

 “Dell please respect your true customers and please do understand I needed a good machine for my small home business within budget thus opted for Vostro but I’m skeptical now. Please focus on India market too, there is a potential buyers. And fix/educate your customer care technicians to be polite and understand the core concerns than having the customer running around.”

Thanks & Regards,

Harikumar J.

Project Manager, SmarTek21

<ADMIN NOTE: Email id removed per privacy policy>

P.S: I wish I had bought it in BestBuy or some standard retailers and, sure, when I return back to California I would warn my coworkers and friends to double check on opting for Dell for their poor systems and customer service. I would certainly recommend to look out for Lenovo T series for small business users.