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Service Tag Not Supported - Download Factory Installed Software

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I received my Refurbished Alienware M14x R2 last week and the operating system was ridiculously not installed on the solid state that came with it. I used my recovery DVD to re-install Windows 7 on the SSD, and that disc didn't include any drivers or factory installed software.

I have wasted hours searching for the webcam software (and more) that came with the computer with no luck. When I finally came upon an Alienware Arena post where a member directed the poster with the following instructions:

[At the top right, you'll see a link that says "My account" >> Sign in >> On the next webpage, under "My Software", you're going to see a link that says "Download Factory Installed Software (My Dell Downloads)" ]

But after struggling for an additional half hour to even get that web page working (I eventually had to use IE in compatibility mode), I found out that my service tag is not supported.

All I want to do is restore my computer to how it was when I bought it, but this is becoming a ridiculous project.


Laptop Battery Question

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Hi all,

Was wondering if you could answer a question regarding the battery on my unit. The battery is type U4873, capacity 80WH, and rating 7200mAH. My battery is not holding a charge like it used to and I figure after about a decade it's losing its punch. I've been seeing new batteries for this unit, but some are 6 cell and some are 9 cell. The battery I have doesn't say how many cells it has, but because of its age I'm guessing 6 - but that's purely a guess. Do you know if it matters, or which is best - 6 or 9 cells?

Thanks much as always,

Art

Vostro 5460 question

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1. Does anyone install OS into the mSATA SSD instead of the HDD?

2. Can this new series purchase business Onsite Support warranty?

3. Can I replace the mSATA SSD without voiding the warranty?

Thank you all for your time.

a stupid question..

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hey guys..

i have a silly question.is it ok to plug-in the charger all the time?? i mean after the battery has been fully charged and we donot unplug the charger, would that do any harm to the battery or something?? 

Harassment by Digicomp

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I had procured an adapter for my Vostro 1014 from Dell Service Center on April 25, 2013, after doing a payment on April 23, 2013. The center is managed by Digicomp.  The center-incharge, Mr. Arun.M informed me that they will e-mail the invoice in an hour. I had to remind them today (April 29, 2013) to e-mail the invoice. The invoice that was mailed was not signed nor was it stated that the invoice need not be signed. After bringing to their notice, they said that they will sign,scan and send to me, which I am yet to receive. I have asked them to post the physical copy for my accounts purpose. They said that they do not have a practice of posting, hence, they have asked me to visit the center  to pick-up.  For a simple purchase of adapter, I have to visit the Dell Service center thrice. I am surprised, the selection of the incompetent, Digicomp, as a service partner by DELL team, who do not have proper processes for serving Dell customers. I hope atleast Dell would respond to my help....

Thanks,

S. Manohar

ControlVault drivers and firmware

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I have been having a lot of issues with my Precision M4700 stalling during boot, directly on the display of the Windows logo so I am attempting to reinstall, btw there are serious issues with recovery mode but that is another issue.

My system is English spec but was bought in Germany so I have a German tag. When I choose the firmware and drivers for my machine I am offered a very different versions to those offered for my model. In particular, I see CV version 2.2 when the version offered without using my system tag is 2.3. Are there technical hardware differences or is it just that the German language version of the software isn't yet available?

Clean screen on Precision M4700

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Hi,

As an IT engineer I feel a complete idiot asking this but what should I use to clean the screen on my new Precision M4700?

Error number 0x80040707

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Trying to install SAGE ACT and I get this message. Can anyone help?


Latitude 6430 and Simple E-Port II: using ethernet (instead of wifi) when notebook inserted in dock

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Hi,

I have a Latitude 6430 (windows 7 pro)  docked in a "Simple E-Port II" port replicator, which in turn is connected to our company LAN via ethernet.

I'd like to use the wired network instead of the slower wifi when my Latitude is inserted in the Simple E-Port II.

 Is it possible to automatically disable wifi when the notebook is inserted in the Simple E-Port II? I cannot find any documentation about it.

Thanks

Guido

DVD stuck in my Dell 1558 Studio

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A DVD is stuck in my dell 1558 stduio & is not ejecting. how do i remove the DVD ?

Inspiron 5521 Brightness not working......

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Hello Everyone!
I recently bought a Inspiron 5521 with ubuntu pre-installed, I shifted it to windows 7 OS and also updated the BIOS in the driver installing process,
Before I updated the BIOS my Brightness was working fine meaning I can low the it down while on battery and use high settings on AC mode but after I updated the BIOS I could not do this feature any more....when I go to  Power Options to adjust it manually the Scroll bar there doesn't do a thing, even if I low it down or take it to full settings......It doesn't anyeffect......Any help would be thankful......

Dell Inspiron N7010 FActory Image

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I am working on a Dell Inspron N7010 and have tried to use the Factory Image, but it seems to be gone. 

In the D: drive, I find the Windows OS, in the C Drive I find nothing.  All other drives are as they should be. The Factory Image is either deleted or corrupted.  How can I get a copy of this ? 

Dell Mobile Broadband Utility showing No Device Detected

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Hi all,

I have a brand new Latitude E6530 with Dell Wireless 5630 (EDVO-HSPA) Mobile Broadband Mini-Card.  I know for a fact this device was working when I received the Laptop.  I have rebuilt the Laptop using Windows 7 Pro 64-Bit, and updated all the devices in Device Manager using a CAB file downloaded from the Dell Website.  There are no exclamation marks by any device, which would suggest everything, including the Mobile Broadband Mini-Card are functioning. However, when I install the Dell Mobile Broadband Utility, it show "No device detected", and refuses to work.

(Note, I get the exact same thing with Windows 7 Pro 32-Bit and Windows 8 Pro 64-bit).

I have tried uninstalling the Dell Wireless 5630 drivers and re-installing them with several different versions of drivers, all from Dell Downloads, but nothing will seem to get the device detected in the Dell Mobile Broadband Utility.

Does anyone know of any other utilities or diagnostics I can run on my Laptop to try and determine what's going wrong?  This device is going to prove highly useful in my line of work, so it's a massive shame I can't get it functioning.

Thanks.

how to show dell xps l502x bios in external monitor

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hi guys my friend have dell xps l502x busted screen is not working and the windows Freak out when i format it in external monitor( its normal tv HDMI out)

 nothing coming out (i told him already to fix he's damn screen)

and im trying to get in bios setting in external monitor but i can't see anything or do anything about windows after install its not showing in screen because i need to Finish the installation HDMI port is ok i try it the FN+F1 Default Swap Screen for the laptop and nothing showing is there anything to let me see the boot up in Tv Screen i try it everything i cloud i dont wan't him to be sad 

the windows is 7 64-bit and only screen Damaged nothing eles 

Latitude E6510 and Bitlocker

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I'm having issues with a Latitude E6510 and bitlocker. Once I have enabled/activated TPM in the BIOS and boot into Windows, bitlocker cannot find TPM. Has anybody ran into this issue and are there any solutions?


My Dell can't recognize my display adapter in the screen resolution and software are blurry and can't fit screen?

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I have intel(R) graphics 3000 in the resolution and i can't choose this option why? the display is on mobile pc display, and the resolution is set to the highest, many software i open up can't fit the screen and are blurry. I remeber having two displays in the resolution, im running on dell inspiron, window 7 home prenium 64 bits. i update the display adapter and monitors, what seen to be the problem??

XPS L502X Problem with webcam and Bluray tray!

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Hi! I have a xps l502x and I have two problems. I have just installed Windows 7 64bit and all the drivers that I could find.

Well the first problem is with the webcam, I installed the Dell Webcam Center and the webcam works perfectly but then when I try with skype, a half of the image is in black, and the other part shows my face divided.

The other problem is that I can't play any bluray disc, since discs that I get in the videoshop to homemade films. I have power dvd 11 but the problem is that the laptop doesn't recognise the disc.

Thanks for read, and sorry for my bad english!

Inspiron 15 Intel N5050 not Turning ON.

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hello,  

i couldn't able the laptop to Turn it on, it was functioning well up to last night.

Referring to the forum i tried by removing battery and pressing  the power on button for 30 seconds in-order  to discharge it and then connected again to power supply but couldn't make it ON , 

i checked the warranty by using the service tag , it is described as below,

Warranty Information For Inspiron 15 Intel N5050
Warranty contracts for your Inspiron 15 Intel N5050 have expired or will expire within 90 days. Ensure your system is covered by renewing or upgrading your warranty or

Country:
Europe, Middle East, & Africa

Ship Date:
4/23/2012
I bought my dell laptop on 26.may.2012  from Dubai , Please help me out how to fix this issue ,  i  am staying in Germany. how  can i  approach the service centre in Germany . does the laptop covers warranty ?
Regards,
Arif

xps 17 L702x battery issue

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Ok so a few days ago my battery icon started flashing while it was plugged in. It was telling me my battery could not be charged. So i ran a hardware scan with my support center and everything checked out ok.  So I unplugged my battery and plugged it back in and it is telling me my primary battery model number is non-recommended and cannot provide enough power to run by system on battery mode. tells me to insert a dell battery for the best system operation.  Issue is, its the extended life battery i ordered with my laptop when i customized it and it is straight from Dell.  So then i restarted my pc, and i get the error stating my battery is temporarily disabled. wait till it has reached operational temperature and try it again (roughly what it said anyways) and my pc is always cool, i always stay conscious of the heat generated with my system.

 I owned a dell inspiron 1721 from the day it came out to the day i ordered my xps (roughly november/december 2011) and i never had an issue with my old laptop that has gotten way hotter than my xps has ever been.  The only thing i do on my laptop is run matlab for school, use office 2007, play from browser games, once in a while steam games for an hour (with a fan on my laptop and propped up a bit for better cool air flow) and once in a while guild wars 2.  I bought this laptop for mild gaming and school work. 

i've browsed several forums and discussions that recommended unplugging battery for a while with the system off then trying it again, reinstalling drivers etc, and nothing has been successful.  I find it funny how a few months out of warranty my computer takes a crap.  I paid for this with my hard earned cash while working at my school, and i still have another year to go and now i am stuck with a laptop shaped desktop that who knows when it will decide it won't work next.  I have little money as it is and i barely get by returning to my university each year...there is no way i can afford a new system.   

One of my questions are...how can my older Dell still run beautifully with no flaws (gave it to my sister as her xmas gift when i got my new laptop) while my new one takes a crap in less than 1 and a half years, and what are my options now?  Is Dell generous enough to work with me on this issue being a student?  If this is the "premium" dell quality and I'll be expected to pay full price for repairs, i'm going to say goodbye to dell for good and start looking into just building my own machine for half the cost.  

Only good news out of all this is at least it occurred during my finals week -.- my god i don't know what i'd have done had my laptop did this to me while i needed my laptop for chemical engineering lab data collection and analysis in the lab room. 

NVIDIA PhysX

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cool thanks and also I was going to play a game but it said it required Physx even through I had it. After looking into it some more i found out that I needed a version from earlier on. Will this mess up my performance to other games? Heres the link,  www.nvidia.com/.../physx-9.12.1031-legacy-driver.html

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