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General Hardware discussion (Laptop)

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  • 01/04/18--06:49: Unknown devices
  • Dell XPS 13 9343

    I have now downgraded to Windows 7 and installed all drivers. Everything works fine, but there are three unknown devices which I cannot detect. There is a "Other devices" branch in the device manager, and in this branch there are tree "unknown devices". I've tried to look for the missing drivers at Dell site using their support assistant, but to no avail. I have installed all possible drivers from the Dell website. I have looked for these devices/drivers with the Driver Detective, but it was not able to detect what is missing.

    Any idea what is that?

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    After one week, my new Dell XPS 13 2 in 1 (9365) will not auto rotate when used in tent mode or tablet mode.  Here is what I tried and did not work:

    put the device in tablet mode and turn off rotate lock

    reinstall display drivers

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    After one week, my new Dell XPS 13 2 in 1 (9365) will fail during the boot process.  Whether restarting or booting from a shutdown, it will fail to boot and will usually work after the second attempt.  Any ideas?  Thanks

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    I feel kinda cheated...

    I am waiting for my new 7577 that I've just ordered from the Danish dell page and I have afterwards figured out the specs weren't the same as in american/UK page (all online reviews are based on theese)

    ok.. My laptop from Europe has a NVIDIA® GeForce® GTX 1050 with 4GB GDDR5 and 1t HDD for around 1200usd and this is the cheapest model

    and the US version has a NVIDIA® GeForce® GTX 1060 with 6GB GDDR5 and 256gb SSD for 1000usd

    You kinda figure, when you read and watch reiews on a specific laptop from a specific  company, the specs would be the same world wide. I guess not...

    What going on with this?! Cheaper price and better specs on the same model just from different countries. I have to pay 1700usd to get the model that has 1060 GPU

    I get prices vary from countries because of VATS and taxes, but the specs doesn't lie.

    Anybody else feeling this is a bit off?

    Same story with the German page, BTW

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    Hi All,

    Have had my XPS15 now for +/- a month, and i love the machine up till now. Checked everything, and a earlier problem with usb ports seems to have resolved itself and back-light bleeding is ok with only one spot with minimal bleeding. One thing that became apparent though is that my tab and caps lock keys are a little loose. The sound they make is slightly different when subtle touching them. This is in no way a problem with regards to functionality, but it makes that they vibrate when the laptop uses it speakers, especially around the 400 Hz frequency.

    Does anyone know a fix for this? or should i contact support for this issue? Its kind of annoying while watching a movie or listening to music, given the premium class of this system. Furthermore, I had to wait over a month (delay) until the laptop arrived and as i need it for work, I cant really miss it for another extended period of time.

    Any ideas or advice would be appreciated.

    Happy new year to all,


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    We have a Dell Inspiron 11-3147 laptop running Windows 10.  For the last few weeks, it does not restart after going to sleep. We managed to get it going a few times by restarting in Safe Mode.

    We called Dell support, and the technician suggested we install the A11 BIOS, since we were on the A10 version.  We did, and the problem persisted, Restart with Safe Mode did not help anymore.   We are able to start it only by doing a System Restore to the oldest Windows 10 restore point available. What is different when the laptop restarts after a system restore rather than from a normal start-up or a restart after going to sleep?

    When the laptop is up, it runs without problems, which eliminates both hardware and Windows software as the cause of the problem. Which seems to point to the BIOS. The issue has been reported widely in Dell user forums since version A08, and it looks like we too are victims of Dell being unable to fix it.

    We understand our laptop is out of warranty, but it is only two years old, and only Dell software is preventing it from working properly. We believe that Dell owes us a better solution than regressing to the A07 BIOS. 

    Are there any solutions that don't involve a hard reset or a complete windows re-install?  This laptop is now useless.  Why doesn't Dell acknowledge the problem?   

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    I recently got a Dell XPS 13 9360 with a fingerprint reader. It works great, but the laptop needs to be on to work. Under power management for the fingerprint sensor in device manager, I noticed a little check-box labeled "Allow this device to wake up the computer." The box is greyed out, and I can't click it. Is there a workaround or way to make this box clickable?

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    When switching a latitude 3340 to UEFI boot mode, it no longer puts astricks (*) next to USB and PXE boot devices in the F12 menu.  

    I have been able to prevent a security concern by turning off UEFI network stack and USB boot support.

    I always liked the way Dell BIOS's had a method of leaving boot options available in the boot menu but prompting for admin passwords.  It saves a couple reboots when we have to image computers.  Does anyone have a method of restoring this functionality?

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    I am using dell inspiron 15R 5537. I am having problems with my dell touchpad. I am using wireless mouse for a long time and just few days ago my touchpad stopped working. I downloaded the latest driver from dell website the touchpad started working back again. But again next day it just disappeared. And now its not even showing in device manager. I have tried everything to get my touchpad back. I have done diagnost to check the hardware problem but touchpad passed the test. If someone has any solution kindly posy it here.

    Kind help would be appreciated.


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  • 01/04/18--14:08: Inspiron7000 VPN Issue
  • No matter what I try, I can't get my Inspiron to connect to my servers VPN. I suspect it to be something to do with fast boot but how do I disable?

    I believe it's a NAT issue as it has been with other laptops I've had but the Inspiron seems to have some hardware quirks.

    I have changed the registry for NAT traversal but I suspect this is not registering upon reboot because fastboot is still enabled in either win, bios or other.

    Any clues?

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  • 01/04/18--16:53: Battery for XPS 13
  • Where can I get a replacement battery for an XPS 13 9333? There are none listed here on the Dell site.

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  • 01/04/18--17:17: I Want To Up Grade My ram
  •  I Have A Dell Latitude E6520 That Is running 8Gbs of ram Currently Not Paired of Course But what I want know is how much total ram I can Install in my laptop and If dell with Blacklist the New ram

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    I have an inspiron 3721 17R , bought it from a friend. It runs windows 7.  It has new dell adapter and an used dell battery (with dell name on it)

    The BIOS shows 90W for the adapter so it seems recognized.  However,

       a/ When boot, the screen says battery not recognized, and will not be charged. I have to press F1 to continue

    b/ after logon to windows, the battery icon says plugged in not charging.

    Please advise

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    my dell inspiron n5010 touch pad right click remains clicked all the time

    what can be done

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    I purchased two almost identical Dell XPS laptop, one 15" and one 13", for the purpose of back up each other.  If one computer is down, the other is still running.  The 15" runs fine, the 13" with the same hardware set up is full of problems.  The 13" wireless keep drop in and out of the wifi while the 15" has no problem at the same location.  The 13" keep have this notification "dell update ready to install".  After the install, the computer is crashed 5 times with blue screens.  Both computers are 3 months old, and I asked Dell to send  a replacement while they could repair the 13".  I keep sending them the pictures of the crash blue screen. But they refuse to send me a replacement.  Dell insists they will send a technician to my place for the repair.  That means I cannot work for that day: I travel and visit client as my job.  I have worked on it for 4 hours. How many hours do I need to work to fix the *** computer?

    I will keep everyone posted of this.  And every time when the computer crash, I am going to make a call and ask for replacement.  Lets see how many times I should try to get any answer.

    THe above was an old post.  the following is what happened next 2 months:

    October 27th. called Dell about the wifi signal dropping problem,, spent 4 hours with Dell Technician, trying to update firmware. end up cause more problem. Had to turn angry and demand an escallation of the case.

    October 30th , a on site repair ticket generated.

    October on site repair performed. The technician visited me said: the problem is Dell used the cheap "killer" wifi chip, he replaced the Intel wifi chip, the signal dropping problem is gone.

    November 12th, computer started to multiple case of blue screen crash.

    November 13th, bluescreen crash, I started to take picture of the crash, for evidence in case for future legal action.

    November 20 bluescreen crash

    November 20 reported bluescreen to Dell, demand to have the computer replaced/repair/return.

    November 21-December 18  bluescreen crash daily

    December 17th initiated a "depot repair"

    still crash daily

    December 19th, crash and cannot boot the computer for 5 hours.

    still crash daily

    Jan 4, repaired by Houston center. come back the computer cannot boot at all.  System demand Bitlocker recovery Key, which I have no idea I even have one.  I suspect Dell mixed up the harddrive when they replace the motherboard.

    On the phone with Dell for 6 hours, been kicked back and forth between different department of Dell, hardware, software, customer support; been kicked between Dell and Microsoft, they blem each other. Customer support said it is hardware problem, hardware guy says they cannot do anything ask me to contact Microsoft, Microsoft insist it is not their product.  And every time I was kicked to the next guy, on hold listen to music average 20 minutes.  Spent 8 hours on my phone today.

    One trick I learned: when call Microsoft, if you state you are "home user", you will be told to go on line and "good bye" no matter what key you push. I failed to get to a real person for 6 times.  Only way to talk to a real person is say this very loud to the computer voice :"what the *** do you not understand", the phone would click to a real person.

    What a shame.

    any thoughts:

    <Email id removed>



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    I have been using Dell Inspiron 15 5567 i7 since August of 2017. On January 3, 2017 I restarted my laptop for Windows updates. However, when I began to use the laptop after the restart it became apparent that the multimedia keys (volume, brightness, play/pause, etc.) weren’t working. It appears that during the restart, the top row of keys somehow changed from primarily acting as multimedia keys to primarily acting as function keys. This change is unwanted and quite inconvenient for me.

    I’ve spent a fair amount of time searching through options and settings in Windows Control Panel and Windows Settings and haven’t found anything related to the function of the multimedia/Fn keys. I’ve gone to the BIOS settings three times and not only is there nothing related to the multimedia/Fn keys, but my BIOS doesn’t seem to have the same configuration and options as the online examples. I have accessed BIOS both by pressing shift while selecting restart and by pressing F2 when the Dell screen appears when restarting. Finally, the Fn-lock key (Fn+Esc) does not seem to have any function at all.

    I feel that I’ve exhausted all of the obvious options and all of the options I can easily find online. I would greatly appreciate any help in figuring out how I can switch the Fn keys back to performing as multimedia keys. Have I looked over something? Am I not properly accessing BIOS settings? Please help.

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    Please reply me if anyone have the answer for my above question?

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    I have the following question regarding the Latitude 7389. E.G. on the German Dell Website it is possible to order the laptop with a second m2-PCIe SSD. The Bios provides the option to activate/deactivate 2 different ssds as well. Because of several reasons I ordered the laptop with one SSD and bought an additional SSD elsewhere.

    Unfortunately, I am not able to install the second SSD. There is no connection on the mainboard where the second ssd could be connected? The owner's manual does not give any advice, too?

    Any ideas/help?

    kind regards
    Jay Siquelius

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    I have a Dell Latitude 7389 and would like to install a second SSD. On the German Dell Website it is possible to order a Dell Latitude 7389 with 2 SSDs. Additionally, the Bios has the option to activate/deactivate different SSDs as well. Because of several reasons I ordered the Latitude 7389 with one SSD and bought the second SSD M2. PCIe at a different store.

    Unfortunately, I am not able to install the 2nd SSD. There is no connector on the motherbard to connect the SSD. The owner's manual does not give any advice, too.

    Any ideas/help?

    kind regards
    Jay Siquelius

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