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General Hardware discussion (Laptop)

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    I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS 15" touch screen laptop. The laptop was plugged in, and when I unplugged it, the round plastic center of the charging port came out. 

    I called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect)  said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .

    I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)

    Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

    Nelson Timken


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    After upgrading to version 2.4.2 of the BIOS for Dell XPS 13 9360, I can no longer PXE Boot...the UEFI Network Stack no longer shows IPV4/IPV6 options in the boot menu, or the BIOS settings.

    I compared the BIOS setting for setting with another unit that has version 1.3.7 and they are identical.

    I'm using a USB-C Ethernet adapter (DELL p/n 96NP5) and a USB-C Docking Dongle (DELL p/n DA200), and neither of them work with this BIOS revision.

    There doesn't appear to be a supported downgrade path from this BIOS version either (I've attempted 2.3.1, 2.2.1 and 2.1.1 and even though I have the BIOS downgrade option set in the BIOS, these versions halt stating that it is unsupported.  So I'm not sure what to do to resolve this issue. 

    I called support, but the agent was asking me a bunch of Windows driver questions....even though this is prior to booting into Windows so I'm unsure why that is relevant.  She eventually put me on hold and the call disconnected after 10 minutes.  I've contacted my enterprise salesperson who can hopefully put me in contact with someone higher up, but if anyone here on the forums has any suggestions, please let me know.

    Thanks!


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    Hi

    After a failed windows update, I am not able to boot my laptop.

    Finally, after being passed from one agent to another during some hours today, I was eventually forwarded to a 14th person at Dell, who was the right kind person to help me with my problem. Hurah!

    But we could not find a solution.

    During the call, I had to delete the Windows Boot Manager that figured in the sequence, and which was not working. And then to add it again.

    So far so good.

    I added WINDOWS BOOT MANAGER after clicking on $boot (after choosing one of my partitions).

    But it then showed up as WINDOWS BOOT MANAG

    I tried again Windows Boot Manager

    which, again, came up as Windows Boot Manag

    Two letters missing... So this is not working, and computer still doesn't boot into OS.

    Any idea how to add Windows Boot Manager correctly?

    by the way, I found this file bootsector.bak - is this of any use to restore my boot sector??

    Would be great to get some help. I am on that issue full time since 3 days now, and can't even do my normal job. 

    Thanks a lot!!

    Windows version:  10.0.16299.15 Inspiron 3437


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    I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS laptop. Afew months after I bought XPS 15 9560, I pulled out the charging cord, and a round piece of plastic that was inside the port came out too.

    called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect)  said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .

    I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)

    Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

    Nelson Timken


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    Hello

    My Inspirion 15 - 7000 Series 7559 is still under the 1 year normal warranty.

    The plastic around the left hinge of the laptop seams to have given away and they computer starts to crack up and open when you want to move the screen to open or close it.

    I have informed myself on the issue and it seams that Another 20 people have the SAME issue with this dell Inspiron 15 7000 7559 model:  The plastic around the hinge opens up!

    Here is the Record of that forum :

     It seams that dell made a sticky post saying hinges are not covered by the warranty. And that the issues is caused by physical damage. the computer is in mint condition and has been taken care  and of course never been drop.

    Mr  DELL-Chris  a dell spoke person said on the previous Link I provided:

    ""

    In our usability labs with volunteers, we noted that the wear and tear on the left hinge was in how users repeatedly incorrectly opened the lid on the right corner putting stress on the left hinge.

    Correct = Raise the lid by grasping the center of the lid and opening

    Incorrect = Raise the lid by grasping the right corner of the lid and opening which adds twisting torque to the left hinge.

    The policy will remain. Hinges are considered a consumable and fall under the Dell Wear & Tear policy.""

     


    I was always careful to open the computer with 2 hands from the center as indicated. I have a collection of laptops since an early teenage age and handle my babies with care.

    And the issue remains its the plastic around the left hinge, that broke and opens up. The hinge it self is perfect functional.

    Another one person commented:

    " I'm pretty sure and as far as I can remember, this is a well-known issue, it's always the left hinge and with a bit of bad luck the antenna cable breaks.

    The agent can find this in the Dell Oracle Knowledge Base and only the cases covered by the warranty will be repaired free of charge."

     


    Its quite shocking to see 20 unique people with the same problem just on the forums alone who have posted. I can only imagine the real number of people who haven't.

    I had a chat session with the dell support and send them a picture of the laptop opening up, which is attached, you may also see others people photos of the same exact problem in the link I provided.The person I chat with said they can confirm its physical damage. I guided them to the forum post I linked explaining its probably a defect and they reconsidered and said I should ship the computer out to the repair depot for them to evaluate it and see if its actually not caused by physical damage and would fix it at no extra cost, but I would have to pay extra if its "physical damage".

    So 2 questions

    1. Has anybody had similar experiences with this issues and them repairing it at no extra charge or will I ship it for them just to inspect and charge me, without considering that this model has a lot of people with the same problem ?

    2.  From: en.wikipedia.org/.../Lawsuits_involving_Dell_Inc.

    • On June 28, 2010, The New York Times described a civil case against Dell in Federal District Court in North Carolina, in which Dell shipped at least 11.8 million computers from May 2003 to July 2005 that were at risk of failing because of faulty capacitors made by the Japanese manufacturer Nichicon. The suit alleges that these faulty components in Dell's OptiPlex desktop computers, were known by Dell to cause problems or computer failure up to 97 percent of the time over a three-year period, and yet it is alleged that Dell knowingly concealed these component problems from customers.

    Here is a extract from the New York Times:

    ""After the math department at the University of Texas noticed some of its Dell computers failing, Dell examined the machines. The company came up with an unusual reason for the computers’ demise: the school had overtaxed the machines by making them perform difficult math calculations.

    Dell, however, had actually sent the university, in Austin, desktop PCs riddled with faulty electrical components that were leaking chemicals and causing the malfunctions. Dell sold millions of these computers from 2003 to 2005 to major companies like Wal-Mart and Wells Fargo, institutions like the Mayo Clinic and small businesses.

    “The funny thing was that every one of them went bad at the same time,” said Greg Barry, the president of PointSolve, a technology services company near Philadelphia that had bought dozens. “It’s unheard-of, but Dell didn’t seem to recognize this as a problem at the time.”

    Documents recently unsealed in a three-year-old lawsuit against Dell show that the company’s employees were actually aware that the computers were likely to break. Still, the employees tried to play down the problem to customersand allowed customers to rely on trouble-prone machines, putting their businesses at risk. Even the firm defending Dell in the lawsuit was affected when Dell balked at fixing 1,000 suspect computers, according to e-mail messages revealed in the dispute.""

     


    To me its the last part that seams quite familiar to them saying its the customers fault for opening the computer from the "right corner" and playing dumb and denying fault. Its seams clear to me that its the plastic around the hinge that seams defective, is there anything I could do if they refuse to repair the laptop?


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    I have lost the left/right button function on my 7746 laptop, following the forced Windows 10 Creator update. 

    The mousepad works, but only for cursor movement. 

    I've updated the driver, uninstalled and reinstalled the Synaptics pad with no results.  At that point, I could go into settings and see the mousepad button functions, but they would not add in the button function.

    I've updated my Chipset and the BIOS, neither solved the problem

    Today, the device doesn't even show up in Device Manager.

    Any suggestions?


    0 0

    My Dell Inspiron 1750 needs a new battery and charging cord. Prices thru Dell are outrageous. I found reasonable options on Amazon that claim they are compatible. Is there anything I should be aware of when buying non-Dell batteries/cords? Thx!


    0 0
  • 12/18/17--18:20: XPS 13 9360 FHD DCB
  • We really need a patch for disabling the DCB. Most of the other models have gotten it except the FHD version of the 9360. 


    0 0
  • 12/18/17--19:04: Upgrading a N4010.
  • I'm looking to upgrade/repair an old N4010 it has currently a Pentium P6100, 6gb of RAM, 250gb HDD, wanting to upgrade to an i7 640m but i need to know if i need an updated bios for this chip, the one currently is A10, do i need to upgrade to A13 in order for it to work.


    0 0

    I recently purchased a DELL inspiron 7577 laptop. However, when I plug in a 2.5" crucial MX100 512GB ssd,  this ssd can be seen from BIOS, but cannot be detected in windows 10 installer, or USB-booted winpe.  More weird, 2.5" HDD(HSGT 500GB 7200rpm HDD) can be detected by both BIOS and win10 installer.  P.S. I have updated the BIOS to 1.2.0.  Can someone from DELL help me? Thanks!


    0 0

    hi, I ordered a new laptop through flipkart, after doing startup activities on new laptop I saw only one Drive ie C:,but in I could see apart from this drive,four other drives are there with name starts with Disk 0 partition 1/4/5/6.what is the use of them,should I keep them as it is in my laptop ? can I free up those drives ?


    0 0

    I have had this laptop for little over 2 years and I have never been able to get more than 75-85 mbs on my router. I can get more than 200mbs on other dell laptops or other devices I have. I contacted support and they said that I need to contact my ISP to troubleshoot WiFi speed I figured that would be a waste of time considering all other devices get more than 200mbs with the exception of this one. I'm hoping someone can provide some help or guidance. in the past I had tried several drivers with no success thank you all in advance. If any more info is provided just ask

    Driver date 6/1/2017

    Driver Version 19.50.1.6


    0 0
  • 12/18/17--23:41: BSOD on Precision 7720
  • Hi everyone,

    my dell Precision 7720 had several BSOD since I've updated the BIOS to version 1.8.4.

    Prior to this version I had others BSOD but they were less frequent.

    I collected the last mini-dumps (and a complete memory dump)  even if I really don't know what to do with them.

    Is anyone experiencing the same issue?

    Guglielmo 


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    Hello Community,

    i bought a new Samsung SSD for my INSPRION 7548.

    I dont know whtas wrong but windows do not start automaticlly , i always have to start the boot menue and select the new installed ssd, then windows starting to  boot

    Where can i set the new ssd as default boot medium ?

    here are some picures.


    0 0

    Hi,

    I'm not sure I'm posting to a correct subforum, this is about laptop parts and upgrades and I saw a forum dedicated to those here, but people seem to discuss specific issues with their laptops and that didn't feel like the best place to post either. Feel free to move the post to a more appropriate place.

    I was trying to figure out whether some of the Power Companions would be compatible with my laptop and a tool on Dell website has suggested basically two models:

    1. Dell Power Companion (12000 mAh) PW7015M (http://www.dell.com/en-us/shop/accessories/apd/451-bblz)
    2. Dell Power Companion (18000 mAh) PW7015L (http://www.dell.com/en-us/shop/dell-power-companion-18000-mah-pw7015l/apd/451-bbkv/pc-accessories)

    However, I have also found two related products with the similar model names (codes PW7015M and PW7015L included), and it basically seems to be the same thing as above, plus a power adapter in the same package, but their laptop compatibility list is widely different:

    1. Dell Power Companion (12000mAh) PW7015M and Slim Power Adapter - 65 Watt (http://www.dell.com/en-us/shop/accessories/apd/469-5275?ref=p13n_ena_pdp_vv&c=us&cs=19&l=en&s=dhs)
    2. Dell Power Companion (18000mAh) PW7015L and Slim Power Adapter - 65 Watt (http://www.dell.com/en-us/shop/accessories/apd/469-5283?ref=p13n_ena_pdp_vv&c=us&cs=19&l=en&s=dhs)

    Why else do I think the database may be incomplete or inaccurate? The list of upgrades includes a battery (Dell part 453-BBBT) that would not physically fit into the laptop, at least according to a picture.

    Link: www.dell.com/.../

    I've emailed Dell Sales support, but after a few days they told me to call or chat with sales reps directly and I think they would just look at the same compatibility database and tell me it wouldn't work or that they don't know at best.

    That's why I'm trying to find a way how to reach somebody who may be able to actually verify the above and correct the database if found to be inaccurate. I would really like not to buy some generic replacements if I can avoid it...


    0 0

    Hello,

    I have a very functional 5-yr old  Inspiron 15z 5523 with a dying battery.  Sadly, Dell no-longer offers replacement batteries for this unit and the aftermarket sources are hit-or-miss for quality.  Are there any known retailers offering reliable products or is there an external power pack that could substitute?


    0 0

    On a Dell Latitude E5530 with the Alps touchpad, I find that the two-finger scroll gesture works very poorly in one direction. (I have the "reverse direction" option selected, and I can easily scroll webpages down, but up sometimes works okay, but often scrolls very very little at a time, or I have to press down quite hard on the touchpad to get it to scroll correctly).

    I also notice that when I two-finger-tap to get the right-click menu, it often misses it, and I have to do it again, harder. But it doesn't seem that just "harder" is the issue, because two-finger scrolling webpages down always works well; it's just up that works poorly/ requires me to press much harder.

    This is under Windows 10 Pro 64-bit; has happened under all Windows 10 versions (Anniversary, Creators Update, and Fall Creators Update), and has the Microsoft-signed, Alps-labelled, version 10.1207.101.103 date 6/23/2015 driver.

    I have tried reducing the TouchGuard sensitivity; that didn't help. I've turned off all other gestures just to make sure that the touchpad wasn't misinterpreting my gestures - that also did not help.

    Any suggestions?

    thanks,
    -Jay


    0 0

    Hi. My service tag directs me to 7559. I think I installed one or two drivers of this model. Should I have installed 7577 drivers instead? Also, I'm not sure whether I have to install all the listed drivers.

    And I'm having performance issues. Yesterday I was getting 60 fps in battlefield 1 and now I'm getting barely 30. Something happens when I close and reopen the lid of the laptop and this causes performance issues. Also, the temperatures don't go up when I'm getting low fps.

    Not sure what this is about. Is it driver related?


    0 0

    Turned my back on my laptop and it started an update of the OS ? Which seems to have failed.

    Running a diagnostics I get ePSA 4302.10 anyone know what it means - can't seem to find list of codes!!!


    0 0

    Ok, I recently purchased a new account adapter from Dell... Identical to the one that came with the laptop.  The computer will not recognize the AC cable, will not charge the battery, and most of the time will not boot past the diagnostic page.  It also feels loose in the area to connect it to the computer, like it will easily fall out. We need it fixed.  Dell Inspiron service tag *********


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