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General Hardware discussion (Laptop)

older | 1 | .... | 1381 | 1382 | (Page 1383) | 1384 | 1385 | .... | 1406 | newer

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    My XPS's charger brick gets too hot for me to leave the computer plugged in. I get the same results with two different Dell chargers for XPS computers.


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  • 12/04/17--23:05: Broken wifi and Pro Support
  • Hello folks.

    After much head scratching I have discovered that the wifi 6300 card by intel featuring tri band connectors is no longer supported by them and broken in windows 10 creators update.

    The symptoms are identical on two laptops.  

    • When attempting to connect to a netowork you are prompted for a password
    • Once entered it thinks for a while then says could not connect
    • Now it says there is no wifi networks found. Restarting the pc and they are seen again but only for the same problems to occur.

    Intel have confirmed these tri band cards are 'end of life', which is somewhat frustrating as this was the last card made in the tri band configuration, there is no replacement.

    I have inserted a wifi 7260 card which only has two antenna in one of the machines and sure enough I get wifi again, however the bluetooth then misbehaves, saying that dell bluetooth module could not load error 10.

    This is all very frustrating:

    • Windows 10 offers the latest software and security updates is fast and much nicer to use than 8 and quicker than 7. Its inevitable that end users will upgrade.
    • Windows 10 forces updates on users, there is not really a way to stop them
    • I have two perfectly functional i5 and i7 laptops here which function as modern fast hardware in all other aspects
    • decisions by large corps means that one of the most important aspects, wireless connectivity is no longer supported and no longer works
    • There is no other option, no other hardware, so far as I can ascertain.
    • Apparently devices barely 5 years old are considered trash now presumably.

    However I have pro support on one of these laptops until 2018. So whats the process here then? Does pro support cover operating systems that were not part of the original machine? I shall contact dell regarding this but really don't want a long conversation with someone who wont understand the issue. 

    Simply swapping the card out is not going to help. I wonder how pro support could help in this scenario?


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    Hello,

    I have a Dell XPS 15 9550 with a Windows/Arch Linux dual boot. I am able to boot Arch Linux using rEFInd but all my attempts to boot it using EFISTUB failed with a kernel panic.

    According to this post, the issue is that kernel parameters are not passed by the UEFI implementation at all. Can someone confirm this? Does Dell intend to fix it?

    Thanks!


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    Please help me. The power light turns on but the laptop is still not turning on. I have also tried solutions from dell replies on forums but still got nothing. Can you please help me with this? Ive also noticed few days ago, my laptop beeps when I try to turn it on but turns on after several beeps.  I got single beep for every 5 seconds I think


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    Bought a new laptop from the outlet, was supposed to have 1 terrabyte hard drive.. Turns out it's' only119gb for some strange reason.. How do i get this fixed?


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    Hi,

    I received my Dock WD15 and AC Adapter 130W and install all driver available on Dell Support for my Precision 3520 with real serial tag and followed the recommandation here : en.community.dell.com/.../19985641

    But, when i connected everything and trying to start for the Dock, i have this error message:

    You have attached an undersized 95W power adapter to your system, which is less than the recommended 130W power adapter


    After that, I choose F1 to start Windows (on laptop), and everything wokrs (LCD, mouse, keyboard and charing battery to full...)


    And when i enter into the bios, i see 95W on AC Adapter, but i have a new 130W.

    When i try starting from a 240W from my 3510 friend, it works fine.


    Where is the problem?


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    Hi!

    I have a gaming laptop (dell xps 7567 with a 1050ti and i7 770hq) which occasionally I wish to play games on while staying quiet. Now to be clear, this is NOT a problem with fans constantly running, and NOT a problem with laptop overheating, the laptop works great in both those regards, but I'm just looking for software that would tell the laptop something like: "under-clock yourself as much as needed to keep the fan noise low". Any idea? Thanks!


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  • 12/05/17--09:38: Inspiron 15-7568
  • So this laptop had a faulty hard drive back in October,  upgraded to a 240 GB SSD  when replacing said bad drive. Today my friend brought it back in, doesn't boot just goes to Dell SupportAssist  with "hard drive not installed" error. I pull the drive out and plug it into my desktop & run crystaldiskinfo on it....claims the drive is healthy, no issues. Put drive back into laptop- it booted into Windows ....I shut it down & made sure all connections were tight & put the bottom panel back on. I hit the power button & it went to Dell Support assist again "no drive installed" . The warranty run out in March of this year, 6 months later a hard drive failed, then less than 2 months later another problem.  I got on chat with Dell & they were NO help at all. I can replace anything in this laptop but I have no idea as to what has went bad....is the motherboard faulty on this thing?? Any help would be appreciated! TIA


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    Dell Inspiron 5110

    Error code 2000-0511

    Validation 27385

    Msg: Fan - The processor fan has failed to respond correctly.

    Please help me. Why my laptop's fan not working?


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  • 12/05/17--11:29: Latitude xt3 touchscreen
  • Touchscreen no longer working after windows 10 installation.  No errors in device manager.  Ntrig driver looks ok.  Just no getting response from touchscreen.  Latest win 10 version installed.  Been strugling for months now.  Any help welcome


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    I have an Inspiron 5720 laptop that I'd like to work off of 2 external monitors instead of the laptop screen. I've read posts that this can be done by using the HDMI and VGA connections, and then you need to disable the laptop screen. I've searched and cannot find a post with instructions on how to disable the laptop screen.


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  • 12/05/17--14:24: Battery 9550 Issues
  • I received a phone call, December 2, from Dell saying there was a problem with 9550 batteries and that there was a recall, and that I was to go to dell products.com and submit my pc service tag info, etc. I cannot find out where to do this. Please advise.


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    I am not able to install thunderbolt driver on my Dell XPS 15 9550.

    OS: Windows 10

    Thunderbolt controller  driver version: 16.3.61.275 ,A03

    Installer returns a "Setup wizard ended prematurely because of an error" with the following errors in log.

    InstallServices: Service: 

    Action 10:01:22: Action1_PostInstall.
    SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSICD11.tmp-\
    SFXCA: Binding to CLR version v4.0.30319
    Calling custom action ThunderboltInstaller!CustomActions.PostInstall
    Installing service ETW manifest
    **** Warning: Publisher {8c2ec332-c0e1-4a25-b152-8e869fc649d7} is installed on
    the system. Only new values would be added. If you want to update previous
    settings, uninstall the manifest first.

    **** Warning: The resource file for publisher Intel-Thunderbolt-Service was not found or could not be opened.

    resourceFileName: C:\Program Files\Intel\Thunderbolt Software\tbtsvc.exe


    Installing application ETW manifest
    **** Warning: Publisher {8ef15e41-05bf-5bcd-4aa8-4f0559564dc0} is installed on
    the system. Only new values would be added. If you want to update previous
    settings, uninstall the manifest first.


    Register Thunderbolt service WMI provider
    The system cannot find the file specified
    CustomAction Action1_PostInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 10:01:23: InstallExecute. Return value 3.
    Action 10:01:23: Rollback. Rolling back action:
    Rollback: Action1_PostInstall
    Rollback: Installing new services
    Rollback: Writing system registry values
    Rollback: Creating shortcuts
    Rollback: Action3_DriversInstall
    Rollback: Copying new files
    Rollback: Action4_DriversInstallRollback
    SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSID01F.tmp-\
    SFXCA: Binding to CLR version v4.0.30319
    Calling custom action ThunderboltInstaller!CustomActions.DriversInstallRollback
    InstallDrivers run x64
    Uninstall driver: VEN_8086&DEV_1566
    Driver VEN_8086&DEV_1566 uninstall done
    Uninstall driver: VEN_8086&DEV_1568
    Driver VEN_8086&DEV_1568 uninstall done
    Uninstall driver: VEN_8086&DEV_1575
    Driver VEN_8086&DEV_1575 uninstall done
    Uninstall driver: VEN_8086&DEV_1577
    Driver VEN_8086&DEV_1577 uninstall done
    Uninstall driver: VEN_8086&DEV_156A
    Driver VEN_8086&DEV_156A uninstall done
    Uninstall driver: VEN_8086&DEV_156C
    Driver VEN_8086&DEV_156C uninstall done
    Uninstall driver: VEN_8086&DEV_157D
    Driver VEN_8086&DEV_157D uninstall done
    Uninstall driver: VEN_8086&DEV_15BF
    Driver VEN_8086&DEV_15BF uninstall done
    Uninstall driver: VEN_8086&DEV_15D9
    Driver VEN_8086&DEV_15D9 uninstall done
    Uninstall driver: VEN_8086&DEV_15D2-LAST
    Last bus driver detected, performing the OEM*.inf cleaning for bus driver
    Found Thunderbolt OEM file C:\Windows\INF\oem4.inf
    Oem file found and removed oem4.inf
    Driver VEN_8086&DEV_15D2-LAST uninstall done
    Uninstall driver: {E6869364-3C20-4216-87C6-829A050D1291}\P2P
    Found Thunderbolt OEM file C:\Windows\INF\oem7.inf
    Oem file found and removed oem7.inf
    Driver {E6869364-3C20-4216-87C6-829A050D1291}\P2P uninstall done

    Rollback: Action2_PostInstallRollback
    SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSID7F0.tmp-\
    SFXCA: Binding to CLR version v4.0.30319
    Calling custom action ThunderboltInstaller!CustomActions.PostInstallRollback
    Rollback Thunderbolt service WMI provider registration
    The system cannot find the file specified
    CustomAction Action2_PostInstallRollback returned actual error code 1603 but will be translated to success due to continue marking
    Rollback: Creating folders
    Rollback: Deleting services
    Rollback: Stopping services
    Rollback: Updating component registration
    Rollback: Action18_WriteRunningFlagToRegistry
    Action ended 10:01:25: INSTALL. Return value 3.
    Action ended 10:01:25: ExecuteAction. Return value 3.
    Action 10:01:25: FatalError.
    Action start 10:01:25: FatalError.
    Action 10:01:25: FatalError. Dialog created
    Action ended 10:01:46: FatalError. Return value 2.
    Action ended 10:01:46: INSTALL. Return value 3.
    === Logging stopped: 12/6/2017 10:01:46 ===
    MSI (c) (1C:64) [10:01:46:707]: Product: Thunderbolt™ Software -- Installation failed.

    MSI (c) (1C:64) [10:01:46:709]: Windows Installer installed the product. Product Name: Thunderbolt™ Software. Product Version: 16.3.61.275. Product Language: 1033. Manufacturer: Intel Corporation. Installation success or error status: 1603.


    [12/06/17 10:01:46]
    --- End of Vendor Software Log ---


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  • 12/05/17--09:38: Inspiron 15-7568
  • So this laptop had a faulty hard drive back in October,  upgraded to a 240 GB SSD  when replacing said bad drive. Today my friend brought it back in, doesn't boot just goes to Dell SupportAssist  with "hard drive not installed" error. I pull the drive out and plug it into my desktop & run crystaldiskinfo on it....claims the drive is healthy, no issues. Put drive back into laptop- it booted into Windows ....I shut it down & made sure all connections were tight & put the bottom panel back on. I hit the power button & it went to Dell Support assist again "no drive installed" . The warranty run out in March of this year, 6 months later a hard drive failed, then less than 2 months later another problem.  I got on chat with Dell & they were NO help at all. I can replace anything in this laptop but I have no idea as to what has went bad....is the motherboard faulty on this thing?? Any help would be appreciated! TIA


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    Hi, I have been using my XPS 15 L502X laptop for a few years and let my power problems get worse over time. After replacing a dead battery a year overdue, I've had startup issues get worse slowly over time. When I turn on my laptop, the buttons and keyboard light up but the boot sequence screen fails to show up 99% of the time. Instead the fan runs at a rapid pace and stays that way until powered down. The 1% of the time it does power on, everything works fine until it is powered off or hibernates. Standby is okay.

    I suspect its an electrical problem in the pre-boot sequence but I can't pinpoint where. I tried replacing the monitor, manipulating the RAM, replacing the coin slot battery, and projecting to an alternate display. If possible, I'll try to run an ePSA if it turns on again. Any help would be appreciated.


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    My laptop is Dell Inspiron 15 5547.

    • 4GB Memory
    • 1TB Hard Drive
    • Intel Core I7 (Dont know what generation).

    It happens when i open the laptop and fix the wire problem in WLAN. So I detached the parts in order...

    1. Battery
    2. Hard Drive
    3. 2x 2GB Memory Card
    4. Fan
    5. Keyboard
    6. Monitor

    The reason i detached the parts because the wire of WLAN runs thru the monitor and i cant get thru to fix it unless i remove the monitor. Now when i put all the parts back in the descending order, i just got a beep and i got no display it just blank, I listen very carefully and got 4 beeps fading. Can you help me? Don't know what to do.


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    my OS is win10 1703 with latest windows update,

    random time after using for a while, the Bluetooth device will disappear in device manager and become unknown USB Device and the Bluetooth could not be enabled

    anyway to fix this issue? 


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  • 12/05/17--22:25: dell 5289 2in1 Yellow tint
  • Hi All,

    Just got a latitude 5289 2in1 and I have noticed it's display has yellow tint as compared to my

    other dell laptops and tablets. 

    Screen has been replaced and reinstalled the operating system but it's yellowish again or not as bright as my other dell systems.

    I can't find information about this issue over internet. Can anyone please share the information about it. Thanks

    left one in 5289 and on right inspiron 15R.


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  • 12/06/17--01:17: Precision 7710 can't boot up
  • Hi, I am having a problem with my Dell Precision 7710 laptop. Since today I had tried to press power key to boot up the laptop but the laptop will automatically shut down after few second. While booting, my laptop screen is remaining blank, keyboard light on, fan is noisy and the led indicator light was there. Please help me to resolve this problem. Thanks.

    Regards,

    William


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    Hi,

    I have  the  issue with Windows 1709 - 1703  - 1511  and Dell Computers (5580 5540) with tpm 2.0 UEFI BIOS, the same issue with tpm 1.2 on Latitude 5580

    We try to update the bios and tpm but they d'ont resolve the problem

    Since a long time, we use a startup script to enforce bitlocker encryption to all corporate computers (300)

     we always get an error code 2147943714 (Converted 0×80070522 -> A required privilege is not held by the client) when wanting to add TPM protector.

    It happens with WMI 

    $ProtectionState = Get-WmiObject -Namespace ROOT\CIMV2\Security\Microsoftvolumeencryption -Class Win32_encryptablevolume -Filter "DriveLetter = '$DriveLetter'"

    $ProtectorKeyWithTPM = $protectionState.ProtectKeyWithTPM("ProtectWithTPM")

    and Manage-bde

    $p = Start-Process manage-bde -ArgumentList "-protectors -add C: -TPM" -wait -NoNewWindow -PassThru

    The powershell script works when executed by local administrator.

    For me,  the, localsystem account don't have necessary privilege to add TPM protector....

    Could you explicitlly list all privileges needs to add TPM protector to be sure that localsystem account have them.

    Sorry for my bad english

    Thanks for your help.


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