Help! My daughter's 2-month old laptop won't boot. She's away at school and I need some troubleshooting ideas.
She's tried booting it with and without being plugged in. She's held down the power button for 25 sec to try to reset. Same result each time. The power light on the front blinks 6 white, 2 amber. No beeps.
I thought about taking out the battery and trying again but that requires cracking open the case to get to it.
Are there any keyboard button combos that we can try first? Maybe trying safe mode? We have GeekSquad but they are 3 hours away so I need to try to get it booted so she can grab her files.
Any advice is appreciated.