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General Hardware discussion (Laptop)

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    I have a Latitude E6420, got error code 2000-0142 and blue screen. I replaced the hard drive with a new one. I put the new drive in and reboot. I am still getting "PXE-E61: Media test failure, check cable".

    In BIOS setup, i had my HDD as the first to boot already. I ran a Diagnostic test and got:

    Error Code 2000-0142 Validation 119106

    Msg: Hard Drive 0 - S/N 6WS1712X, Long Self test unsuccessful.

    What can I do next? I have a new hard drive put in and still getting this?

    Please HELP!!

    Many Thanks in Advance

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    I have been having issues with updating Bios and drivers with my 7510 since January.

    It has Xeon E3 1535 cpu; 64GB 2100Mhz DDR4 ECC; Quadro m2000m and Samsung 960 PRO NVME M.2 SSD

    It started after a BIOS update from Windows Update failed. I had added 4x 2400MHz ECC DDR4 to the machine and the new BIOS supported only 2100MHz So it rolled back by itself. After that I bought two 2100MHz ECC DDR4 sticks and installed those, as I knew that RAM works in pairs and always takes the speed of the lowest stick. So I tried to update the BIOS manually after that. I wasn't able to. and many things broke after that also. The computer does not shut down anymore. I have to restart it and press power when I see the POST screen. It sometimes loses USB and / or mousepad buttons (the pad and tapping on pad works fine)

    I got this from Dell Outlet as Dell Refurbished in january 2017.

    I have tried several things:

    a) Downloaded drivers via service tag / product detection from The Bios installation file always tells me that:

    "The AC adapter and battery must be plugged in before the system BIOS can be flashed.
    Press OK when they are both plugged in or CANCEL to quit."

    Ofcourse I have them plugged in, I have tried it docked, on 3 different ORIGINAL and two non-original adapters with different power output up to 240W. I had 72Wh battery on it before but ever since I have purchased a 91Wh original battery from Dell dealership to make sure everything is ok.

    b) I have the Dell Precision Optimizer application. It shows some outdated updates for BIOS and some drivers. So I press Check for Updates and it finds a newer, critical BIOS update. I check everything and press Apply updates. It takes a long time, no information whatsoverer, just a spinning cirle. I get a prompt for system password to update the BIOS that appears BEHIND the Precision Optimizer Window so I have to be quick to notice that appearing at all on my taskbar with a little white default Windows application icon and click it to bring it to front. After I enter my BIOS admin password it takes a while more and then it is back to the beginning of point b) and it shows the out of date updates again. One can do unlimited circles of that.

    c) I have tracked down the hardware by the hardware ID-s from Device manager and downloaded drivers from manufacturers. That works but its like Windows 95 all over again. I have also successfully updated BIOS by booting the laptop from a USB stick with a DOS image and applying BIOS update from there. However much I update it manually, it never seems to get back to updating automatically via the Precision optimizer or files from 

    I have checked that I run everything as admin and tried also without running as admin just to be sure.

    I have checked that I use the installation files for correct Windows ( 10 x64 ) and tried also files for 8.1x64 and 7x64 just to make sure.

    I am out of ideas. I have never been the guy that reinstalls Windows and calls it a day. I have always been able to fix ANY computer without having to have done that. So I haven't tried that. But I don't want to try that either. Because when I finish it and it is still not working or the same game starts again one day I am back in base one. I have to get to the bottom of this, why is it happening. I have to find the reason. Does anyone have the same symptoms with their Precisions?

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    hey all, just looking for some help with my aunts laptop.

    After her hard drive was unfixable i put in another one and reinstalled windows 7, I done the auto detect thing on the dell support website and got all the drivers except one.

    Universal serial Bus (USB) Controller

    Manufacturer is Unknown

    Location is PCI bus 3, device 0, function 0

    hardware id's


    compatible id's


    physical device object name


    bus type guid


    base container id


    device instance path




    thats all the info i can find on the properties page of the item, can anyone tell me the appropriate driver to download, or where to get it, i have tried most of the drivers from the drivers download section of dell support and also tried win 7 cab download for the E6520. no luck in any of those. I also downloaded some drivers that just extract to a given folder and have no installer, i have tried to scan these places using the find driver option on the device properties but it keeps saying it can't find the driver for your device.

    Any help on this would be gratefully appreciated :)


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  • 10/01/17--10:10: No bootable device found
  • I just got a" no bootable device found" on my inspirion 15 7000. Can i get some assistance resolving this issue?

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    Hello, I have read elsewhere in these forums that many people have had this problem. My laptop worked fine for about a year, but then the battery would not charge. One proposed solution was to upgrade the BIOS. I can't do that, however, as the battery has no charge, and the BIOS update requires an 11% partial charge to run. Does anyone know of a solution which would permit me to upgrade the BIOS? Note that this laptop is no longer under warranty, so I cannot simply have someone fix it without paying a hefty fee.

    Thanks  in advance.


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    I purchased my Inspiron 15 7000 series 2 in 1 laptop in May during the memorial day sale from best buy.

    Hardly a week after my purchase i started facing issues with the right hinge. As soon as i close the lid the back  panel and the front fiber separate. The problem is occurring because the hinge is not properly fastened. The only reason why i am writing here is because i made the purchase from the US and now i am in India where this model is not sold. I have transferred the warranty (Which took months) but am still not able to get coverage for the damage to my computer which i wasn't even responsible for. Can anyone suggest any solutions for this situation. It would definitely help me a lot.


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    Res Sirs,

    My brother in law is bringing laptop from Quatar . 

    1. Can the laptop will continue its warranty or has to transfer same in india ?

    2. Whether I have to purchase international extension  warranty  , if yes at what indian price?? 

    Please update me on my email id <Email id removed> or sms on <Phone number removed>.I m intending to protect my gadget from accident also . 

    waiting your kind feedback.  

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    My laptop, Inspiron 17R, started making a clicking sound when I pressed power button. I'd shut it down and try again a few times and could sometimes get lucky to get it to load up, unfortunately now its not loading up at all. I've tried removing battery and putting it back. Does anyone know what the problem might be?

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    hello friends! help me please! how to disable function 'double tap and drag' on my notebook? dell touchpad utility not support this. 

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    I own a Dell laptop, named Inspiron 15 7000 gaming (Inspiron 7577). Specs are: Win10 64bit, i7 7700HQ, 16gb Ram, GTX 1060 6GB with "Max-Q Design"

    The laptop had already installed nvidia driver Version 382.78. from dell. I crosschecked this with the official dell support side and it showed me no newer Version. I also used geforce expierence and it showed me a newer driver version - 385.69. Next i clicked on download and wanted to update but then following message popped up:

    "This graphics driver could not find compatible graphics hardware"

    I also tried it with a direct download from the nv website under notebooks driver section for the 1060 Series and got the same error message. After this I checked the driver package of 385.69 and the inf. Files. Under [Strings] it shows only this cards:

    NVIDIA_DEV.1BE0.1BF0.1043 = "NVIDIA GeForce GTX 1080 with Max-Q Design"
    NVIDIA_DEV.1BE1.13F0.1043 = "NVIDIA GeForce GTX 1070"
    NVIDIA_DEV.1BE1.1470.1043 = "NVIDIA GeForce GTX 1070"
    NVIDIA_DEV.1BE1.1660.1043 = "NVIDIA GeForce GTX 1070"
    NVIDIA_DEV.1BE1.16F0.1043 = "NVIDIA GeForce GTX 1070 with Max-Q Design"
    NVIDIA_DEV.1BE1.17D0.1043 = "NVIDIA GeForce GTX 1070"
    NVIDIA_DEV.1BE1.1800.1043 = "NVIDIA GeForce GTX 1070"
    NVIDIA_DEV.1C20.155E.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C20.156E.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C20.16D0.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C20.1890.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.13F0.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.1550.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.155E.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.1580.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.1760.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.17D0.1043 = "NVIDIA GeForce GTX 1060"
    NVIDIA_DEV.1C60.1800.1043 = "NVIDIA GeForce GTX 1060"

    As you can see, only 1070 and 1080 with Max Q design are listed but not the GTX 1060 Max Q.
    With other words the GTX1060 with MaxQ design currently seems not to be supported....

    For me its really important to know if get the option to install the generic driver with the next version without getting any error messages? It would be annoying to use only proprietary drivers (OEM drivers) from dell which brings many many disadvantages especially when it comes to gaming and newest games.

    Last but not least:

    I know many different People which are using generic nvidia Drivers with their OEM devices / gaming Notebooks for example HP OMEN but also the older Version of my Inspiron 7000 gaming Notebook with the 1050Ti. 

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  • 10/01/17--16:35: Laptop full of faults
  • To start off i apologize if this is not in the right section, it is my first time posting.

    My Dell Inspiron 15 5000 i7 model is about 2 months old and i havent been using it heavily until recently (1 week ago) and Ive found major flaws with the laptop that really annoys me. 

    1. The Fans go FULL BLAST at random times even on idle when it's just open on the desktop screen and go on for about 15 seconds and then chills.

    2. The internet seems to be heavily fluctuating hitting 0 kbps and going back up and down even with an ethernet cable attached. This causes me game that i play (Osu) to constantly disconnect and reconnect. 

    3. There seems to be lag with the system. When i play my game there is an audio distortion that causes the game to lag and the sytem freezes for like 1 second.

    4.Heavy screen distortion occurs every 5 minutes or so in my game. There is like a flicker of screen distortion every now and then it's hard to describe but it kind of looks like a smashed screen's color (like white gray and black ). 

    I have tried updating the BIOS and it's updated but everytime i check for drivers the 

    Chipset| Intel Management Engine Interface

     is always available for download. I think ive downloaded that like 4 times. Any tips would be appreciated thank you.

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  • 10/01/17--19:17: Where is my user log in Icon
  • hello, 

    I own a xps L1702x with windows 7 x64 this morning at start up windows loaded but i couldn't see my 2 user login. the only things i could see is the windows wall paper and the mouse cursor (whit arrow) and i can move the cursor. Now by running the BIOS diagnose I got the message  ERROR 2000-1046 and the BIOS recognise both hard drive (2 x 500go). I didn't find nothing on the net about my problem.

    help me please thanks

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  • 10/01/17--20:22: Blue flickering light
  • Hello I was really wondering what is the the little blue symbol that flickers on and off right above my escape button it's never just on or just off its always flickering as of its a shortage in it is something wrong ? Is it supposed to do that ? And exactly what is that symbol for it's to the left side of the battery symbol *** please

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    Is there a replacement/alternative battery for the XPS? Any help appreciated. Thanks

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    I have a Dell Vostro 1220 laptop, recently when I pressed the power on button, it completed the POST & showed the Dell logo with the progress bar upto 90% & then shuts down. The power button does nothing after that. when the battery is removed & reseated (or the adapter plugged in after unplugging the laptop starts & powers off after POST.

    I have tried to remove the battery & keep the power button pressed for 30 secs, tried to remove the RAM as well but still the same issue.

    Is the motherboard gone? Where can I buy a replacement from Dell?

    Any thoughts?

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    this is for someone from Dell to answer.

    I just bought an 8th-gen Dell XPS 13".  it has the Core i7-8550U and i ordered one with 16GB LPDDR3 1866MHz memory, 256gb PCIe SSD .

    my question: for M.2 slot, how many PCIe lanes are available?  are they PCIe 3.0?

    i am wondering in case i decide to upgrade the SSD at a later time and I don't want to buy an SSD that is faster than the bandwidth available to the M.2 slot.

    bonus question: what Intel chipset does the motherboard use?


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    Hi, I am a user of XPS 9560 laptop and i use it daily at night. I want to ask Dell if its possible to get us an option to lower brightness on XPS 9560 more than it is possible for now? Basically the laptop is too bright for me at night even when i lowered the brightness to the lowest possible option. I tried to download various 3rd party tools to dimmer the screen more, but this will messed up my colors.

    Are there any other options for us please? 

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    After updated the BIOS to th elastest version this morning, my bluetooth stopped working. 

    Windows detect the devices but when I press the "connect" button it told me that  the operation is unsuccessful. 

    I have the intel bluetooth driver updated at the 19.50 and all the other drivers are updated to the last version, but if I go  on the update site ( here ) it tells me that i have to do this update .:

     Chipset |Intel Management Engine Components Installer  
    But i have done it several times.
    I'm doing the  Dell System Detect  process but i don't think it's gonna find anything.
    Please help.
    A man who hates cables

    0 0

    Hello, my laptop does not go past boot, stays in black screen with Dell logo, tried hard-boot several times also with continuously tapping F12 no result.

    Any further suggestions please.


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    I'm afraid I may have hard drive corruption or damage (hybrid SSD/HDD 500TB from the factory) but (A) I'm not sure how to troubleshoot it, and (B) if I need to replace the hard drive, I'm not sure which to get.

    It happens maybe once every 10 shutdowns, but it just freezes on the Shutting Down view and the blue circle stops spinning (sometimes the hard drive keeps clicking for a bit but then stops and nothing else happens). If I long-press the power button, the system turns off and then upon restarting doesn't show any indication that anything went wrong.

    I'm not sure if this is bad or OK, but I'd like to figure out the problem in case there's bigger issues.

    Can someone advice how to find out what's going on? I'll be running a *full* diagnostic from boot-up (F12) overnight, but I'd also like to know what else to look at (BIOS, Windows event logs, Dell error reporting, I don't know).

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