Hello,
I would like to complain about a bad experience I am having with Dell's technical service in Israel.
Two days ago (9/19/17) a technician arrived to my house to replace my PC's motherboard and graphic card. Because of VERY limited working hours of the technical support team, eventually my wife had to take the day off, just for letting the technician in to fix the computer. I arrived home several hours after he left, and found out that the PC's cooler fan wasn’t working anymore. It is quite reasonable to assume that the failure of the fan is due to the technician's work, by forgetting to connect the power cable, spilling some glue over it etc. when I called the technical support, all they had to say to me was that due to a Jewish holiday in the next two days, they will contact me the next week (five days later) to schedule a new technician visit. During that long period of time, until a technician will a arrive, I was told not to turn on the computer. I would like to stress that I use my computer for work on a daily basis, and in addition to the five days I have been asked to wait for a phone call, there would be more days to wait until the actual arrival of the technician.
We already had to take a day off for the technician, now we would have to take another day off, due to Dell technician's negligence, and on the top of it, wait outrageous amount of time for the visit, all that time being instructed not to turn on my work PC, which I have to use on a daily basis. When I asked to speak with a supervisor, I was told he will call me in the next hour, but no one called.
Until today, I have bought only Dell's PC's for me and my extended family, but my current experience with the failed product of Dell Vostro 5470, and the outrageous experience with the technical support, I am going to think twice before my next PC purchase. As for my current PC, I kindly request your help with this situation.
Thank you
12MonKeys
