I have had my new XPS 15 for 4 days now, and overall it is a very impressive machine. I got the mid-range one (with 1TB HDD). However, I would like to let the community know about some issues I am having, and to post publicly that this particular machine is shipping with a flawed setup.

My model comes with 16GB system memory. It has a 32GB mSATA drive intended to be used for Intel Rapid Start and Intel Rapid Storage. The mSATA is partitioned with 8GB for Intel Rapid Start and 22GB for Intel Rapid Storage. However, Intel clearly documents that you need a partition equal in size to the system memory for Intel Rapid Start to work. http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad=rja&sqi=2&ved=0CDIQFjAB&url=http%3A%2F%2Fdownload.intel.com%2Fsupport%2Fmotherboards%2Fdesktop%2Fsb%2Frapid_start_technology_user_guide_for_uefi1.pdf&ei=m1OHUpzGAdPpkAfE8YGIDg&usg=AFQjCNH7Rh6iQN6hSR0Ry3oBF6kGmxgjaA&sig2=e--yKMT7hoApFUI_7kMyEA This makes sense because what it is doing is writing an image of system memory to the SSD.

Consequently, Intel Rapid Start does not work on the midrange XPS 15 9530.. I noticed this because it starts slower than my old Inspiron 15 with its Crucial SSD.

Unfortunately, one cannot fix this by repartitioning the mSATA. If you dedicate 16GB on the mSATA to Intel Rapid Start, only 14GB remain for Intel Rapid Storage, which requires a minimum of 18.6 GB to work.

Dell needs to ship this model with a larger mSATA for both technologies to work.

Now I really would not care personally, as my intention was to recycle my 512GB Crucial M4 as a boot drive by performing a clean Windows install on it. This would allow me to dedicate the entire mSATA to Intel Rapid Start. Unfortunately, this system does not ship with Windows Install disks. And I can't seem to order one as Dell's system does not recognize my Service Tag. I've tried to use the factory reinstallation disks I made to reinstall on my SSD, but they won't let me reinstall to a smaller drive. I could destroy the final 6.96 recovery partition, shrink the main partition, and then clone the drive with Clonezilla, but my intention was to keep the original disk as backup, and the SSD would not be aligned properly.

Another issue I had was the McAfee firewall that came preinstalled prevented me from setting a second network to private. I uninstalled this after failing to find a solution. Windows Defender seems to be adequate antivirus, and its much easier to set the 2nd network to private with Windows firewall.

Overall I am very happy with my new computer, but I don't think I'll be really happy until I can switch back to SSD. I may solve this by ordering a 1TB Samsung EVO, but that puts me up to the price point of the top XPS 15 9530, and I didn't want to go there. And I would still have the alignment issue if I clone the drive. So hopefully my service tag will get recognized soon allowing me to order Windows reinstallation disks.

Hello I have a dell latitude d610 laptop and it has a charging problem sometimes the battery will charge and other times it wont up untill yesterday it charged on the dock but now the dock will show a orange power button when there is no laptop on it but when i plug my laptop in it flashes and then goes out. i have upgraded my bios and have a new battery. is it just time for a new computer or do i just need a new motherboard any help would be appreciated thanks in advance.

Dell Team,

I have been using Dell Lattitude D630 laptop 4+ years. Now I got "Internal Hard disk not found" error very frequently. So, I decided to change the hard disk on my laptop. Please share some supported hard disk links? Also, I would like to upgrade the HDD from 80GB to 320 / 500 GB ? will it work or should i purchase 80Gb only? Need your advise

http://www.dell.com/support/troubleshooting/us/en/04/Servicetag/3FL4T1S

* Also, I would like to bring 1 more laptop for my daily usage. Could you please suggest which one is best from Dell. please recommand

Thanks

Aravi

__________________________________

Hello

I have the Latitude D630. my HD is fine, i just want to replace it with a new and BIGGER one

based on my service tag, the dell support center (over the phone) told me that my pc cn handle as much as 160GB of hard drive. is that correct? i'm interesting in buying the WD Scorpio Blue 500GB but according to what i've been told - it won't work.

would like to her your opinion

thanks

I'm looking to upgrade the ram on the newly released inspiron 11 3137. The laptop has one dimm slot that is also user accessible. It is currently only shipping with 2gb of ram. I realize the manual states it can support up to 4gb of ram, but has anyone tried adding a single 8gb stick?

It comes with win8 64 bit, and packs a recently released 4th gen haswell celeron. I'm thinking it may support an 8gb stick, but don't want to order without confirmation that someone has gotten it to work.

Hello

I'm using Dell Ltiitude D630 with 2GB RAM, running Win xp.

has anyone tried running Win7? i've been told it can run faster than the XP on my unit/

Thanks

Hello,

I am having severe performance issues with my Dell Inspiron 5520 since a month. Booting and connecting to a wireless takes about 25 minutes.

Config -

i5-3210M CPU @ 2.5 GHz

8 GB RAM

Windows 7 Home Premium SP1 64 bit

1 TB Hard Disk (C: - 527 GB. Remaining on D:)

Took a look at the performance details in Event log. I saw a lot of Error, Critical and Warning events.

After a bit of research on the internet, I realized that the resolution requires a lot of trial and error with different boot configurations - finding the suspect program by enabling / disabling different startup programs. Considering that too much effort, I restored the local backup (using Dell DataSafe Local Backup) to factory state.

Before restoring I had run the boot time diagnostics (part skipped the HDD Long test) - All tests passed

The restoration is completed successfully but performance is not as it should be. I havent installed any other software yet.

I have run Dell PC Diagnostics. Results -

Quick scan - All Tests Passed

Sympton Test - Slow Performane, lockups and freeze - All Tests Passed

The performance event log (after restore to factory settings) has the following issues -

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 21:07:07
Event ID:      108
Task Category: Boot Performance Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
Application of user policy caused a slow down in the system start up process:
     Name  : PreShellInit
     Total Time  : 6239ms
     Degradation Time : 2239ms
     Incident Time (UTC) : ‎2013‎-‎12‎-‎18T15:31:59.609200200Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>108</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4002</Task>
    <Opcode>33</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T15:37:07.230938100Z" />
    <EventRecordID>34</EventRecordID>
    <Correlation ActivityID="{02CC8A40-F800-0000-6376-D94A06FCCE01}" />
    <Execution ProcessID="1424" ThreadID="3812" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="StartTime">2013-12-18T15:31:59.609200200Z</Data>
    <Data Name="NameLength">13</Data>
    <Data Name="Name">PreShellInit</Data>
    <Data Name="TotalTime">6239</Data>
    <Data Name="DegradationTime">2239</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 21:07:07
Event ID:      101
Task Category: Boot Performance Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
This application took longer than usual to start up, resulting in a performance degradation in the system startup process:
     File Name  : spoolsv.exe
     Friendly Name  : Spooler SubSystem App
     Version  : 6.1.7600.16385 (win7_rtm.090713-1255)
     Total Time  : 2620ms
     Degradation Time : 120ms
     Incident Time (UTC) : ‎2013‎-‎12‎-‎18T15:31:59.609200200Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>101</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4002</Task>
    <Opcode>33</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T15:37:07.230938100Z" />
    <EventRecordID>33</EventRecordID>
    <Correlation ActivityID="{02CC8A40-F800-0000-6376-D94A06FCCE01}" />
    <Execution ProcessID="1424" ThreadID="3812" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="StartTime">2013-12-18T15:31:59.609200200Z</Data>
    <Data Name="NameLength">12</Data>
    <Data Name="Name">spoolsv.exe</Data>
    <Data Name="FriendlyNameLength">22</Data>
    <Data Name="FriendlyName">Spooler SubSystem App</Data>
    <Data Name="VersionLength">38</Data>
    <Data Name="Version">6.1.7600.16385 (win7_rtm.090713-1255)</Data>
    <Data Name="TotalTime">2620</Data>
    <Data Name="DegradationTime">120</Data>
    <Data Name="PathLength">32</Data>
    <Data Name="Path">C:\WINDOWS\System32\spoolsv.exe</Data>
    <Data Name="ProductNameLength">37</Data>
    <Data Name="ProductName">Microsoft® Windows® Operating System</Data>
    <Data Name="CompanyNameLength">22</Data>
    <Data Name="CompanyName">Microsoft Corporation</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 21:07:07
Event ID:      101
Task Category: Boot Performance Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
This application took longer than usual to start up, resulting in a performance degradation in the system startup process:
     File Name  : svchost.exe
     Friendly Name  : Host Process for Windows Services
     Version  : 6.1.7600.16385 (win7_rtm.090713-1255)
     Total Time  : 22202ms
     Degradation Time : 17202ms
     Incident Time (UTC) : ‎2013‎-‎12‎-‎18T15:31:59.609200200Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>101</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4002</Task>
    <Opcode>33</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T15:37:07.230938100Z" />
    <EventRecordID>32</EventRecordID>
    <Correlation ActivityID="{02CC8A40-F800-0000-6376-D94A06FCCE01}" />
    <Execution ProcessID="1424" ThreadID="3812" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="StartTime">2013-12-18T15:31:59.609200200Z</Data>
    <Data Name="NameLength">12</Data>
    <Data Name="Name">svchost.exe</Data>
    <Data Name="FriendlyNameLength">34</Data>
    <Data Name="FriendlyName">Host Process for Windows Services</Data>
    <Data Name="VersionLength">38</Data>
    <Data Name="Version">6.1.7600.16385 (win7_rtm.090713-1255)</Data>
    <Data Name="TotalTime">22202</Data>
    <Data Name="DegradationTime">17202</Data>
    <Data Name="PathLength">32</Data>
    <Data Name="Path">C:\WINDOWS\System32\svchost.exe</Data>
    <Data Name="ProductNameLength">37</Data>
    <Data Name="ProductName">Microsoft® Windows® Operating System</Data>
    <Data Name="CompanyNameLength">22</Data>
    <Data Name="CompanyName">Microsoft Corporation</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 21:07:07
Event ID:      100
Task Category: Boot Performance Monitoring
Level:         Critical
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
Windows has started up:
     Boot Duration  : 300119ms
     IsDegradation  : true
     Incident Time (UTC) : ‎2013‎-‎12‎-‎18T15:31:59.609200200Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>100</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>4002</Task>
    <Opcode>34</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T15:37:07.230938100Z" />
    <EventRecordID>31</EventRecordID>
    <Correlation ActivityID="{02CC8A40-F800-0000-6376-D94A06FCCE01}" />
    <Execution ProcessID="1424" ThreadID="3812" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="BootTsVersion">2</Data>
    <Data Name="BootStartTime">2013-12-18T15:31:59.609200200Z</Data>
    <Data Name="BootEndTime">2013-12-18T15:37:03.284131100Z</Data>
    <Data Name="SystemBootInstance">12</Data>
    <Data Name="UserBootInstance">2</Data>
    <Data Name="BootTime">300119</Data>
    <Data Name="MainPathBootTime">83415</Data>
    <Data Name="BootKernelInitTime">19</Data>
    <Data Name="BootDriverInitTime">12212</Data>
    <Data Name="BootDevicesInitTime">1117</Data>
    <Data Name="BootPrefetchInitTime">0</Data>
    <Data Name="BootPrefetchBytes">0</Data>
    <Data Name="BootAutoChkTime">0</Data>
    <Data Name="BootSmssInitTime">16116</Data>
    <Data Name="BootCriticalServicesInitTime">9151</Data>
    <Data Name="BootUserProfileProcessingTime">6239</Data>
    <Data Name="BootMachineProfileProcessingTime">51</Data>
    <Data Name="BootExplorerInitTime">15205</Data>
    <Data Name="BootNumStartupApps">22</Data>
    <Data Name="BootPostBootTime">216704</Data>
    <Data Name="BootIsRebootAfterInstall">false</Data>
    <Data Name="BootRootCauseStepImprovementBits">0</Data>
    <Data Name="BootRootCauseGradualImprovementBits">0</Data>
    <Data Name="BootRootCauseStepDegradationBits">15745024</Data>
    <Data Name="BootRootCauseGradualDegradationBits">15728640</Data>
    <Data Name="BootIsDegradation">true</Data>
    <Data Name="BootIsStepDegradation">true</Data>
    <Data Name="BootIsGradualDegradation">true</Data>
    <Data Name="BootImprovementDelta">0</Data>
    <Data Name="BootDegradationDelta">211148</Data>
    <Data Name="BootIsRootCauseIdentified">true</Data>
    <Data Name="OSLoaderDuration">12346</Data>
    <Data Name="BootPNPInitStartTimeMS">19</Data>
    <Data Name="BootPNPInitDuration">1143</Data>
    <Data Name="OtherKernelInitDuration">5103</Data>
    <Data Name="SystemPNPInitStartTimeMS">6244</Data>
    <Data Name="SystemPNPInitDuration">12186</Data>
    <Data Name="SessionInitStartTimeMS">18432</Data>
    <Data Name="Session0InitDuration">5102</Data>
    <Data Name="Session1InitDuration">453</Data>
    <Data Name="SessionInitOtherDuration">10560</Data>
    <Data Name="WinLogonStartTimeMS">34549</Data>
    <Data Name="OtherLogonInitActivityDuration">27370</Data>
    <Data Name="UserLogonWaitDuration">3556</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 08:52:04
Event ID:      203
Task Category: Shutdown Performance Monitoring
Level:         Error
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
This service caused a delay in the system shutdown process:
     File Name  : McOobeSv
     Friendly Name  : 
     Version  : 
     Total Time  : 4741ms
     Degradation Time : 741ms
     Incident Time (UTC) : ‎2012‎-‎07‎-‎06T03:44:01.581756000Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>203</EventID>
    <Version>1</Version>
    <Level>2</Level>
    <Task>4007</Task>
    <Opcode>41</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T03:22:04.037547400Z" />
    <EventRecordID>30</EventRecordID>
    <Correlation ActivityID="{02CB5A40-F800-0000-E359-14559FFBCE01}" />
    <Execution ProcessID="1428" ThreadID="1444" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="StartTime">2012-07-06T03:44:01.581756000Z</Data>
    <Data Name="NameLength">9</Data>
    <Data Name="Name">McOobeSv</Data>
    <Data Name="FriendlyNameLength">0</Data>
    <Data Name="FriendlyName">
    </Data>
    <Data Name="VersionLength">0</Data>
    <Data Name="Version">
    </Data>
    <Data Name="TotalTime">4741</Data>
    <Data Name="DegradationTime">741</Data>
    <Data Name="PathLength">73</Data>
    <Data Name="Path">"c:\program files\common files\mcafee\mcsvchost\mcsvhost.exe" /mccoresvc</Data>
    <Data Name="ProductNameLength">0</Data>
    <Data Name="ProductName">
    </Data>
    <Data Name="CompanyNameLength">0</Data>
    <Data Name="CompanyName">
    </Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 08:52:04
Event ID:      200
Task Category: Shutdown Performance Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
Windows has shutdown:
     Shutdown Duration : 6107ms
     IsDegradation  : true
     Incident Time (UTC) : ‎2012‎-‎07‎-‎06T03:44:01.581756000Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>200</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4007</Task>
    <Opcode>40</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T03:22:04.037547400Z" />
    <EventRecordID>29</EventRecordID>
    <Correlation ActivityID="{02CB5A40-F800-0000-E359-14559FFBCE01}" />
    <Execution ProcessID="1428" ThreadID="1444" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ShutdownTsVersion">1</Data>
    <Data Name="ShutdownStartTime">2012-07-06T03:44:01.581756000Z</Data>
    <Data Name="ShutdownEndTime">2012-07-06T03:44:07.689519500Z</Data>
    <Data Name="ShutdownTime">6107</Data>
    <Data Name="ShutdownUserSessionTime">0</Data>
    <Data Name="ShutdownUserPolicyTime">29</Data>
    <Data Name="ShutdownUserProfilesTime">0</Data>
    <Data Name="ShutdownSystemSessionsTime">5461</Data>
    <Data Name="ShutdownPreShutdownNotificationsTime">215</Data>
    <Data Name="ShutdownServicesTime">4993</Data>
    <Data Name="ShutdownKernelTime">645</Data>
    <Data Name="ShutdownRootCauseStepImprovementBits">0</Data>
    <Data Name="ShutdownRootCauseGradualImprovementBits">0</Data>
    <Data Name="ShutdownRootCauseStepDegradationBits">80</Data>
    <Data Name="ShutdownRootCauseGradualDegradationBits">80</Data>
    <Data Name="ShutdownIsDegradation">true</Data>
    <Data Name="ShutdownTimeChange">0</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 08:52:04
Event ID:      200
Task Category: Shutdown Performance Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
Windows has shutdown:
     Shutdown Duration : 6107ms
     IsDegradation  : true
     Incident Time (UTC) : ‎2012‎-‎07‎-‎06T03:44:01.581756000Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>200</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4007</Task>
    <Opcode>40</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T03:22:04.037547400Z" />
    <EventRecordID>29</EventRecordID>
    <Correlation ActivityID="{02CB5A40-F800-0000-E359-14559FFBCE01}" />
    <Execution ProcessID="1428" ThreadID="1444" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ShutdownTsVersion">1</Data>
    <Data Name="ShutdownStartTime">2012-07-06T03:44:01.581756000Z</Data>
    <Data Name="ShutdownEndTime">2012-07-06T03:44:07.689519500Z</Data>
    <Data Name="ShutdownTime">6107</Data>
    <Data Name="ShutdownUserSessionTime">0</Data>
    <Data Name="ShutdownUserPolicyTime">29</Data>
    <Data Name="ShutdownUserProfilesTime">0</Data>
    <Data Name="ShutdownSystemSessionsTime">5461</Data>
    <Data Name="ShutdownPreShutdownNotificationsTime">215</Data>
    <Data Name="ShutdownServicesTime">4993</Data>
    <Data Name="ShutdownKernelTime">645</Data>
    <Data Name="ShutdownRootCauseStepImprovementBits">0</Data>
    <Data Name="ShutdownRootCauseGradualImprovementBits">0</Data>
    <Data Name="ShutdownRootCauseStepDegradationBits">80</Data>
    <Data Name="ShutdownRootCauseGradualDegradationBits">80</Data>
    <Data Name="ShutdownIsDegradation">true</Data>
    <Data Name="ShutdownTimeChange">0</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 08:51:08
Event ID:      100
Task Category: Boot Performance Monitoring
Level:         Critical
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
Windows has started up:
     Boot Duration  : 363275ms
     IsDegradation  : false
     Incident Time (UTC) : ‎2013‎-‎12‎-‎18T03:14:58.609200200Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>100</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>4002</Task>
    <Opcode>34</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T03:21:08.844650500Z" />
    <EventRecordID>28</EventRecordID>
    <Correlation ActivityID="{02CB5A50-F800-0002-E459-14559FFBCE01}" />
    <Execution ProcessID="1428" ThreadID="3420" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="BootTsVersion">2</Data>
    <Data Name="BootStartTime">2013-12-18T03:14:58.609200200Z</Data>
    <Data Name="BootEndTime">2013-12-18T03:21:05.365844400Z</Data>
    <Data Name="SystemBootInstance">11</Data>
    <Data Name="UserBootInstance">1</Data>
    <Data Name="BootTime">363275</Data>
    <Data Name="MainPathBootTime">107646</Data>
    <Data Name="BootKernelInitTime">19</Data>
    <Data Name="BootDriverInitTime">779</Data>
    <Data Name="BootDevicesInitTime">898</Data>
    <Data Name="BootPrefetchInitTime">0</Data>
    <Data Name="BootPrefetchBytes">0</Data>
    <Data Name="BootAutoChkTime">0</Data>
    <Data Name="BootSmssInitTime">45847</Data>
    <Data Name="BootCriticalServicesInitTime">7624</Data>
    <Data Name="BootUserProfileProcessingTime">7145</Data>
    <Data Name="BootMachineProfileProcessingTime">0</Data>
    <Data Name="BootExplorerInitTime">27598</Data>
    <Data Name="BootNumStartupApps">22</Data>
    <Data Name="BootPostBootTime">255629</Data>
    <Data Name="BootIsRebootAfterInstall">false</Data>
    <Data Name="BootRootCauseStepImprovementBits">0</Data>
    <Data Name="BootRootCauseGradualImprovementBits">0</Data>
    <Data Name="BootRootCauseStepDegradationBits">0</Data>
    <Data Name="BootRootCauseGradualDegradationBits">0</Data>
    <Data Name="BootIsDegradation">false</Data>
    <Data Name="BootIsStepDegradation">false</Data>
    <Data Name="BootIsGradualDegradation">false</Data>
    <Data Name="BootImprovementDelta">0</Data>
    <Data Name="BootDegradationDelta">0</Data>
    <Data Name="BootIsRootCauseIdentified">false</Data>
    <Data Name="OSLoaderDuration">11368</Data>
    <Data Name="BootPNPInitStartTimeMS">19</Data>
    <Data Name="BootPNPInitDuration">923</Data>
    <Data Name="OtherKernelInitDuration">4601</Data>
    <Data Name="SystemPNPInitStartTimeMS">5314</Data>
    <Data Name="SystemPNPInitDuration">754</Data>
    <Data Name="SessionInitStartTimeMS">6280</Data>
    <Data Name="Session0InitDuration">20964</Data>
    <Data Name="Session1InitDuration">635</Data>
    <Data Name="SessionInitOtherDuration">24247</Data>
    <Data Name="WinLogonStartTimeMS">52127</Data>
    <Data Name="OtherLogonInitActivityDuration">20773</Data>
    <Data Name="UserLogonWaitDuration">3482</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 08:15:45
Event ID:      501
Task Category: Desktop Window Manager Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
The Desktop Window Manager is experiencing heavy resource contention.
     Reason : CPU resources are over-utilized.
     Diagnosis : A sharp degradation in Desktop Window Manager responsiveness was observed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>501</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4006</Task>
    <Opcode>42</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T02:45:45.783497900Z" />
    <EventRecordID>27</EventRecordID>
    <Correlation ActivityID="{02CC6A40-F800-0000-E6E8-B5DDE5FBCE01}" />
    <Execution ProcessID="1812" ThreadID="1772" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="Reason">1</Data>
    <Data Name="Diagnosis">2</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
Source:        Microsoft-Windows-Diagnostics-Performance
Date:          18-12-2013 08:15:45
Event ID:      500
Task Category: Desktop Window Manager Monitoring
Level:         Warning
Keywords:      Event Log
User:          LOCAL SERVICE
Computer:      Pearl-L
Description:
The Desktop Window Manager is experiencing heavy resource contention.
     Scenario : The Desktop Window Manager responsiveness has degraded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
    <EventID>500</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>4006</Task>
    <Opcode>39</Opcode>
    <Keywords>0x8000000000010000</Keywords>
    <TimeCreated SystemTime="2013-12-18T02:45:45.783497900Z" />
    <EventRecordID>26</EventRecordID>
    <Correlation ActivityID="{02CC6A40-F800-0000-E6E8-B5DDE5FBCE01}" />
    <Execution ProcessID="1812" ThreadID="1772" />
    <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
    <Computer>Pearl-L</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="DisplayDeviceFriendlyNameLength">26</Data>
    <Data Name="DisplayDeviceFriendlyName">Intel(R) HD Graphics 4000</Data>
    <Data Name="MemoryBandwidth">9801100</Data>
    <Data Name="MemorySize">1778384896</Data>
    <Data Name="Scenario">3</Data>
  </EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

 What is the resolution to the performance degradation issue?

This laptop won't charge the battery.  The adapter is shown as "unknown" in bios, even though it's an oem original.  I tested the output voltage of the charger and it's working good. 

Should I get a new battery or a new charger, or both?

Hi

Been searching for a while but i cant pin this down...

When i put a SD Card in the multimedia reader it takes forever to read cards, open photos, transfer files etc
I'm using fast cards, Sandisk Ultra 30MB/s. It's also causing explorer to hang at times...

Is there a driver update that solves this?

Help Appreciated.

Thanks

I have had this problem for a long time already and it started with League of Legends it started around 6 months ago and would be infrequent and my computer would recover from freezing for a moment but other times it would keep freezing play a machinegun sounding sound (like it is looping a really tiny fragment of sound really fast. Since 3 weeks this problem has spread to other games which never had teh problems before like skyrim and Dota 2. I have recently found out that my computer actually is making a report of this happening so I screen shotted it.

http://imgur.com/OahI37s/

Could anybody help me fix or at least identify this problem. Thank you.

Hi, I have a Dell Precision M6300 which was working brilliantly up until a short while ago where it would not always power on straight away. I would have to restart it and try again which worked initially, this gradually got worse until one of the days it just would not start and I got the  "The AC power adapter type cannot be determined .... etc." pressing F1 did nothing though just shut down the laptop and pressing either F2 or F12 for the bios and start up options do nothing.  I took the laptop the a computer repair place and he said all was well just needed a new charger, so I got one and that didn't work so I got another and that didn't work either. 

Now I wonder whether it is actually something inside the laptop as both the chargers were dell 130w chargers right specs etc.  I mean could I just be unlucky with chargers or could it be a component attached to the motherboard? 

I would really appreciate any advice or help you could offer. 

Thank you

1. the system temps are above 40c under ideal conditions.when i play fifa temps are touching 60c.

2.there is no Nvidia control panel in right click.

3.should i update my drivers???

Recently, I've noticed that when I charge my laptop is only charges to 99% and never 100%. It also starts to make a buzzing noise around the battery port when it reaches 99% plugged in.

I have a dell inspiron 15 3521 W8 64-bit.

My laptop's bluetooth is not working. My phones can't locate the pc and the pc can't locate the phones .

Please get me help with this error. And My drivers are latest.

I have recently bought a inspiron 17 R ( model 5737 ). And i replaced the hdd with a solid state disk (240 Gb). I now want to replace the dvd drive with the original 1 Tb sata disk in a caddy. the ssd is working fine, but the 1tbyte disk in the caddy does not show in windows ( i'm booting from the ssd). The 1 tbyte disk in the caddy is showing in the BIOS, so the hardware seems fine.

can anyone tell me how to get this working? The bios is up to date and when i put the 1 tb disk back in the main slot it works just fine. 

Thanks,

erwin

Hello. I have Dell Precision m4500. This is good laptop and have very good hardware (i7, 8gb ram, fx800m graphic.....). But WHY this laptop don't have driver's for windows 8? m4500 Meets the minimumrequirements Windows 8.

Windows 8 minimum requierements
Processor: 1ghz    (m4500 have very great processors Intel i7)
Ram: 1gb (m4500 have 2gb or up 16gb)
Drive:
Graphic card: DX 9 (m4500 have dx 10.1 card)

I understand thatI haveto buy a newerlaptop.To usethe new Windows 8? It's aboutthe money?

Inspiron N5050 water accident after dry out the laptop can run like normal for 1 week.

after that the screen start to turn black for few second and back to normal. the black screen rate will continue higher when playing movie.

i tried attached external monitor and reinstall the drive intel hd 3000 the same problem accur.

now i disable the video card and the rate of black screen still occur but like twice in 30 min. now could it be the intel 3000 failure? and possible way to repair it and the cost? i am from Malaysia.

Anyone know of reliable driver updates that may solve my problem? Funny thing about it... set my watch to it and it goes down about every 20 mins. like clock work. Computer is cool, not hot at all.

Thanks,

88Inator

Hello, I've had this laptop for a while now and from first day it reached high temps but I thought it was normal a lot of people seemed to be having same temperatures but now playing through older games.. and paying closer eye to the temps, I noticed that no matter what game I play the gpu and cpu temp will eventually reach 90 + degrees... and doesn't matter on what settings as well.

In comparison : Bioshock infinite on High settings reaches 90 degrees on both

League of legends at lowest settings reaches 90 degrees

Age of mythology (Very old title with very low demands) can also reach 90 degrees

So no matter what game I play as long as I play it for a while it will reach 90 degrees + The only difference is the speed it reaches those temps.

I was thinking, would it be possible that someone messed up the thermal paste and it needs re-doing?

Specs:

Intel Core I7 3630 QM

Nvidia 650M DDR5 

8GB of ram

2 HDDs 1 TB each

Edit: When running : http://www.dell.com/support/Diagnostics/uk/en/ukdhs1

It keeps crashing and saying : 
A problem has been detected , please try again

Edit: Temps at idle 52 - 56 degrees, room temp around 18-20 degrees

So, I just installed new RAM in my Inspiron 1545 laptop. After booting up, the screen displays a psuedo-error "The amount of system memory has changed. If you did not change your memory... To resolve this issue reseat the memory." I have tried this and received the same message. After discovering a question of similar nature in this forum, I have waited for over half an hour with the DVD drive out, only for my computer to do nothing but sit with this message.

What am I doing wrong?