Laptop does not start anymore; completely daed

August 22, 2017, 6:17 am

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My Inspiron 15R SE 7520 from August 2013 is completely dead. The AC adapter LED is green when I plug in the power cord while not connected to the laptop. If I connect the adapter to the laptop the LED turns immediately off. That happens even if the accu is removed from the laptop. From that I assume that it is not a problem of the accu, correct?. Measuring the AC adapter output shows 19.5 Volt as specified. Maybe a problem on the mainboard?

Does a fix still make sense given the 4 years age?

There is some interesting data on the hard disk that has not been backed up. Is there some service to get the files from the disk? The data is not super critical, so how much does such a service cost - rough estimate?

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USB-C to HDMI not working

August 22, 2017, 9:44 am

≫ Next: Does Dell have a free asset inventory software that I can use?

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I have recently bought an adapter from USB-C to HDMI, VGA and AUX.  VGA and AUX work fine, but I can't seem to connect my laptop to any monitor via HDMI. I have read that this has been a widespread issue. Is there any solution?

Thanks!

Does Dell have a free asset inventory software that I can use?

August 22, 2017, 10:33 am

≫ Next: Dell site says XPS 15 gets delivered in 1-3 days, the order date for my order is 2 weeks from now...

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I am looking to collect information on the PC's on my network. I would really like to obtain, Serial Number(s) and express service code numbers without having to look at the back of every unit on my network. I have been collecting this information for new PC's but I would like it for every other PC on the network as well.

Thank you

Dell site says XPS 15 gets delivered in 1-3 days, the order date for my order is 2 weeks from now...

August 22, 2017, 12:18 pm

≫ Next: Dell Order

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Why does it say that I will receive the laptop 2 weeks from now when it says that I should expect it within 1-3 days?

Dell Order

August 22, 2017, 1:31 pm

≫ Next: Dell Inspiron 15R 5537 Beeps 7 times with blank video screen at start up

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I ordered 2 laptops online. Order # 2005705260971. I received a call from Dell's sales rep (heavy Indian accent). She told me she could offered me additional 3% discount and next day delivery. I was very happy. She then told me she has to cancel the original order and replace with new order. I told her whatever she need to do. She then told me she needs to recollect the payment. I said I don't feel comfortable to give her info over the phone. I later received an email cancellation and also another email  for the quote. However, she changed my original laptop with more expensive laptop and also she removed another laptop. I told her NO, I need the original one. She then sent me another quote with one original and one with different model. I again, told her NO. I need her to put back the same models. She keeps insisted this is the same spec I have with better price. I was mad and told her don't waste my time and just put back my original order. She said the order already cancel. I called the Dell CS, again, you can heard very heavy Indian's access. The rep asked me a lot of unrelated qs, although I have provided my original order #. At the end, I have to end the call. I tried to order with LIVE CHAT, and again, another Indian's rep. I gave up. I have NO problem with Indians. However, I have problem because they don't understand the sales process and hard to understand with their heavy access. I can't understand why Dell can't have anyone from local to help. If no one from US to contact me within the next 24 hrs, I will have to purchase from other co. Thx.

Dell Inspiron 15R 5537 Beeps 7 times with blank video screen at start up

August 22, 2017, 2:37 pm

≫ Next: max memory i can do in Dell Inspiron 5423 intel-core i5

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Hello, when I power up my Dell Inspiron 15R 5537 my laptop beeps 7 times and the monitor remains black, do you have any recommendations for how to resolve?

max memory i can do in Dell Inspiron 5423 intel-core i5

August 22, 2017, 2:50 pm

≫ Next: XPS 15 9560 battery dimensions

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Hi. How max memory i can do in Dell Inspiron 5423 intel-core i5. Now in laptop samsung 4gb ddr3 pc3-12800 800mhz. And what kind of RAM can I buy? If you can pls i need samples.
( now i have windows 8.1 X64)

XPS 15 9560 battery dimensions

August 22, 2017, 3:06 pm

≫ Next: Update bios for xps 13 9360

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Hi. I was on a chat with Dell and the rep and his supervisor told me that current XPS 15 9560 batteries 56Whr and 97Whr are both the same physical size. Therefore, they said, both will permit installation of a 2.5inch drive. I told them that the documentation shows that the 97Whr battery is physically bigger than the 56Whr battery. They claim that they have asked the documentation department to update the user manual to show that both batteries are the same size and will permit installation of a 2.5inch drive. Is this true?

Sorry for the double post. The first one ended up in the video subcategory and I don't know how to delete it.

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Update bios for xps 13 9360

August 22, 2017, 3:12 pm

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And after all this - the notebook is brick.

Didn't start at all.

XPS_9360_1.0.7.exe

What can i do myself? Or i need go for service engenier?

thanks a lot

Upgrading Video Card

August 22, 2017, 3:34 pm

≫ Next: Latitude E7470 Windows 7 or 10

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Hi so i have a Alienware M17x R2 laptop and i wanted to know how do i check if a video card is compatible

it is an i7

has 16gb of ram

and the current video card is HD AMD Radeon 5800 ( two of them)

Latitude E7470 Windows 7 or 10

August 22, 2017, 3:51 pm

≫ Next: Start Up Screen

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I purchased my Latitude E7470 about a year ago and immediately upgraded to Windows 10. I used it for about half a year and started getting annoyed with a bunch of little things. Eventually I installed Linux and made Ubuntu my main OS, but there still things I have to go into Windows for.

I was considering re-installing Windows to fix some of the potential issues I've been having with it. I was considering installing Windows 7 again, but I wasn't sure if it's worth downgrading. Considering this model was made for 7 I thought it might run better.

I was wondering if anyone with my laptop has kept Windows 7 and could tell me how it feels. Also, I was wondering if anyone else who installed 10 has noticed it being laggier and more "annoying" then usual. Windows 10 on my desktop vs my Latitude are night and day when it comes to performance. 

Start Up Screen

August 22, 2017, 6:38 pm

≫ Next: Monitors from D6000 dock turning off (Latitude 7280 using Ubuntu 16.04)

≪ Previous: Latitude E7470 Windows 7 or 10

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Hello Friends,

I am using DELL latitude E5530 but when I turned on my laptop there are some numbers with alphabets for few seconds like L8607.What does it mean ?Is it OK or my Laptop has some problem?

Monitors from D6000 dock turning off (Latitude 7280 using Ubuntu 16.04)

August 23, 2017, 1:11 am

≫ Next: Dell Command Update Removed for Website

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Every 1-2 hours (in random intervals, sometimes shorter) my two monitors stop getting a signal. If I unplug the dock they start working again. The keyboard and mouse still work though.

Hardware: Latitude 7280, D6000 dock, Dell monitors

Software: Ubuntu 16.04 (i3 window manager)

Initially the monitors didn't work at all, but started after I installed different graphics drivers (these ones)

Dell Command Update Removed for Website

August 23, 2017, 4:15 am

≫ Next: Upgrade Dell 3452 Wireless adapter to 5ghz ac adapter

≪ Previous: Monitors from D6000 dock turning off (Latitude 7280 using Ubuntu 16.04)

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Hi

Why has DCU been removed from your support website?

I had this as part of my build instructions for my staff and I see it's no longer available.

What are you recommending we use now?

Stuart

Upgrade Dell 3452 Wireless adapter to 5ghz ac adapter

August 23, 2017, 7:06 am

≫ Next: 7559 inspiron laptop .. critical problems

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Hi, 

I have this laptop and it comes with a 2.4ghz wireless adapter. I see in the specs that it can come with a 5ghz ac adapter as well. I would like to upgrade it to the 5ghz adapter.

http://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-14-3452-laptop_reference%20guide_en-us.pdf

If someone could tell me which model adapter that is so I know that it is compatible before I buy it.

Thank you!

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7559 inspiron laptop .. critical problems

August 23, 2017, 8:58 am

≫ Next: E6420 backlit upgrade

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laptop stop responding to any thing even force shutdown not working and pc still in the game and i dont know whats happen no usb working no keyboard no touch pad no wifi no nothing only viewing the game .. and im waiting until battery comes out of charge

i need solutions

E6420 backlit upgrade

August 23, 2017, 9:39 am

≫ Next: Very poor quality HInges- Dell Inspiron 3558- Hinges broken with in 7 month- But dell say does not cover under warranty.

≪ Previous: 7559 inspiron laptop .. critical problems

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Hi everyone mk1 Bob newbie

Can anyone help with this please. I would like to upgrade to a backlit keyboard having made enquiries some are saying it's a straight plug and play swap , and others are saying that the motherboard must have a 2nd connection in order to do the upgrade does anyone in community know which is correct or are there different generic keyboard some with only connection and others with 2. Cheers for any help offered mk1 Bob

Very poor quality HInges- Dell Inspiron 3558- Hinges broken with in 7 month- But dell say does not cover under warranty.

August 23, 2017, 2:43 am

≫ Next: Hinges broken-Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

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Hi

Today I face the same issue with poor quality hinges which got broken. I will request  all to say no to DELL laptop. 

Service Tag:<Service tag removed>

Express Service Code: <Express service code removed>

After 6 -7 month of use your hinges gone. Dell India support say, this does not cover on warranty.here was no drop, spill or accidental damage done to the laptop.

Dell India support  say it is due to usage. Please note laptop is meant to be use and not to keep on showcase. If your hinges broken with in 6 month, do you think next time the same user will ever look for a Dell laptop.

Either improve your quality in India or replaced your poor quality spare. Or else simple go away from India.

Our PM Mr Modi will not tolerate such poor quality service to Indian. I am going to take this matter to highest level. Please inform your India service to replace my hinges asap.

Hinges broken-Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

August 23, 2017, 2:58 am

≫ Next: Hard Disk For Inspiron 15 7000 Gaming 7567

≪ Previous: Very poor quality HInges- Dell Inspiron 3558- Hinges broken with in 7 month- But dell say does not cover under warranty.

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Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

Hard Disk For Inspiron 15 7000 Gaming 7567

August 23, 2017, 3:59 am

≫ Next: Windows Downgrade for Inspiron 15 7000 Gaming 7567

≪ Previous: Hinges broken-Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

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Dear All,

I have just brought a Inspiron 15 7000 Gaming 7567 with a PCI SSD hard disk, and wanted to add a 4TB 2.5 15mm hard disk as a second drive.  will the 15mm fix the drive bay, I can not find any information on the the size of drive that the drive bay will hold ?

Thank You