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Touchpad has gone bonkers

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I have a Dell Inspiron 3543 I bought early 2016 and suddenly have a series of problems with the touchpad.

First, the three-finger click stopped performing a middle-click and brought up Cortana instead. Middle-click is the default in many applications to close tabs or to open links in new tabs, so hijacking the middle-click is akin to malware, as far as I'm concerned.

Not to be deterred, I quickly dove into the touchpad settings, but found that the option to choose the three-finger click action has disappeared from the screen. In the weeks thereafter, I have downloaded and tried just about every driver version I could find - from 11 point something to 19 point something - but the option is not available anywhere. I can only assume it is hidden by some registry setting.

Then at some point, it started scrolling backwards briefly. I'm not referring to reversing the scroll direction (I know how to configure that), but if I scroll down, it would briefly scroll up and then down. Sometimes it is adamant enough to go the wrong way, that I basically stay in the same position on the page: I scroll down, and it goes equally far up and down.

Again, the driver versions seemingly make no difference. 

Has anyone seen this? 


Upgrade HDD to SSD

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Hi,

i have Dell Insprion 5558 i7 with 2TB HDD can be possible to upgrade from HDD to SSD.....? 

Need True color software for Dell Inspiron 15 7567 Gaming

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After reinstalling windows True color app is missing.  Can anyone please give me link of true color app Please . 

Sometime, I type one time but display two

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I have bought a new dell Inspiron 15 3000 series for 1 month. When typing, it sometime display like this:

sometime -> sosmetime

plastic -> plasstic or plasatic

send -> sened

please -> pleaase

and so on

Anyone please tell me the resolve

Thanks.

Dell Inspiron 15 7568 recommended Intel WiFi driver update blocked

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Running the Dell driver diagnostics/update from the support site, I am sold that I need to install an updated Intel WiFi Driver. When I attempt to download and install the recommended update, I receive an error message stating that "Installation Blocked: This software cannot be installed on your system". What's up with that?

Photoshop UI lag on Dell XPS 9560 4K

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Hi, I bought a new Dell XPS 9560 with 4K display. It is an amazing machine, but Photoshop is very slow on my notebook. 
For example: the Layer Style window late about 4-5 sec after the double click. 

It is very annoying and I can't do anyting with this problem. I also have higher CPU usage.
Please give me some advice about this, because it drives me crazy. Its a very expensive notebook..

  • I have the latest drivers (nVidia, Intel Graphics)
  • Ps use the nVidia GPU
  • I'm in an Active Directory 

Alienware 15 R2 plugged in, not charging [repost]

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REPOST - My battery went from healthy to dead in just 1 hour. I didn't finish with the last (deleted) post.

Short story:

In the morning I was on the battery. Later I saw "35% available (plugged in, not charging)". Unplug the laptop, everything died, power button doesn't work, plug the power back, start the laptop and see this:

Press F2 and check the bios:

Check the "Main" Tab, at the power adapter is recognised, but it only says "240W".

Went on Dell's support website, I did a battery test. I passed?!?! [Photo]

Did a motherboard test. I passed again... [Photo]

I did a full test and everything passes the test.

Help! My laptop doesn't work without the power cord being plugged into the wall. It is same as a computer now... The battery is now charging when the laptop is powered off as well.

Here is a battery report created by Windows 10 [Click]

Long Story:

In the morning I was on the battery working and stuff. After some time the battery light started to flash (low battery), I went to get the charger, plug it into the wall and plug it into the laptop. And I saw that the laptop was shut down. I was thinking that it went to sleep. Plugged the power cord, start the laptop. back to work.

Later. Went home, plug the power cord into the laptop, power it on, play games (with cooling pad). Exit game, check notifications, see that the battery icon is not full, put the mouse over: "35% available (plugged in, not charging)". Unplug the laptop, everything died (like cutting a computer power). Press the power button. Nothing. Press again and listen for the hard drive. Nothing. 

Plug the power cord, press the button and I see [this], went into the bios, everything looked fine instead of the battery health, [photo]. I started the laptop and I went on Dell's website, I did the battery test, motherboard test and after a full test. All of these passed without problems.

In the morning the battery was fine, I never had problems with it and I never let the laptop plugged over the night but now is dead without power.

Here is a battery report created by Windows 10 [Click]

Troubleshoot:

If the tests didn't work, I went on google and start to read.

I uninstalled the Microsoft AC Adaptor and Microsoft ACPI from Device Manager and after I scanned the computer for changes to allow the Windows to reinstall these drivers. Nothing changed the situation.

I opened the back of the laptop and unplug the battery and the power input cable, hold the power button to clear all the electricity and plug the battery and the power input cable back. Still nothing.

Before I buy a new battery, what can I do to check if the battery is really dead? It just died, the test says it is fine but is not.

How to reset fingerprint on Dell XPS 9365 2-in-1?

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I'm attempting to reset the Fingerprint via Microsoft Windows 10 Hello.   If I click "remove" in the Windows Hello setup, nothing appears to happen.  

It appears this unit uses a Synaptics VFS7552 fingerprint.   I know other OEM platforms that use the same fingerprint reader as a Match-on-senor.   As far as I can, this version is Match-on-System.

I know with other OEM platforms, there is an option in the BIOS to reset fingerprint.

Any suggestions how to fully reset on Dell unit?


Latitude D620 - change of operating keys

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My daughter has a Latitude D620.

is there any update/patch etc where the Touch pad and its keys can be changed.

IE: tapping the touch pad, executes an operation. The left and right keys used as left click and right click as with a mouse.Currently the left key is used to execute an operation where the touch pad does nothing only scrolls

I have tried changing the key and touch pad operations, but cannot find the required changes.

My own laptop is a HP 2000 and my touch and left/rights keys operate as she wants on her Latitude to have compatibility between laptops for her studies

Screws XPS15 9560

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Hello, I was wondering where I could buy the silver torx screws for the back of the XPS15 9560.

Thanks!

Dell Inspiron 14R - not powering up

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I have a Dell Inspiron 14R (Model: 5437) which has suddenly stopped working. I have tested Battery and Adapter, both are good. I heard from previous posts that swapping memory card helps, so I tried that option. It worked for couple of days and then got the same issue again. After that I have tried same thing again, now some time it works and some time it doesn't work. Please let me know what would be the permanent solution for this issue.

Thanks,

Sanjay

Inspiron 15z 5523 not starting up

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Hi all, I've got a 3.5 year old Inspiron 15z laptop, and noticed that it doesn't want to start up any more. With the power adapter in, the "Power" LED on the laptop turns on after I press it, and the 3 quick start buttons also light up briefly. I hear the fan start, and then nothing. The screen stays black, the power LED stays on, but that's it.

I do know that it is getting power, since I've completely drained the battery and the power button LED won't light up unless I plug in the adapter. The LED on the adapter brick is green.

Am I stuck with having to replace the motherboard? I'm at a loss as to what else could be wrong. I've also tried doing a reset via the button near the RAM slots.

Thanks in advance!

Inspiron 11 3000 Series - PC keeps shutting down

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Hello,

My laptop keeps shutting down after about 1-2 minutes of me trying to do anything on it. A few days ago an 'activate windows'  screen pops up. However, when I click it, it will not let me update or install. Today, it just keeps shutting down. I have not put in new hardware.

When the computer shut down this last time, it said installing updates. After about an hour of installing, the computer had to restart... When it did, I'm now getting a message saying, 'we couldn't complete the updates, undoing changes.'  Is this the end of life for my laptop I just got 2 years ago, new? I'm usually good with computers and I just can't figure this last one out.

Thanks for any help.

Stacy

Dell E5440: Fingerprint doesn't work when upgraded to Windows 10

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Hello Dell Corp. Please help me to solve this old issue (which happened with many other customers).

My laptop is dell E5440 and it's Fingerprint work well with windows 8.1, but now I cannot use this function in windows 10. I have been tried some other ways to solve this issue (for ex: http://en.community.dell.com/support-forums/laptop/f/3518/t/19646053) but it still doesn't work.

Have dell and Microsoft solved this issue?

XPS 12 9Q33 - LCD replacement - where to buy?

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Hi, my LCD screen often blinking in black screen. There's sticky liquid came out from bottom corner of the LCD screen. This laptop is out of guarantee time. Dell service center in Surabaya - Indonesia refuse to help me since this is not purchased in this country. Please help where can I buy LCD replacement for this unit, thank you..


Dell latitude D820 battery charger

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Hello,

I currently own two old Dell laptops Latitude D610 and D820. I bought a new battery for D820 but it could not charge. Can I use my D610 laptop to charge the D820 battery if somehow I can mange to plug it in the socket? 

Thank you.

Are Dell laptops meant to break right after 1 year when warranty ends? Same problem on 2 laptops which requires replacement of system board.

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Hello.

In June 2016 our company bought Inspiron 5759. I used it at office, we have air conditioning, nothing that could cause overheating or other problems. In the end of July 17 laptop just turned off and didnt react on any actions. I brought to service center and they told it's the hub located on the same board with CPU. The only way to fix it is to replace the whole board which costs around 600 USD because there's CPU Core i7 in it. I was given another laptop Inspiron 5558 which was not used since winter of 2017 because it had problems with WiFi. I tried to connect it with LAN cable and discovered that LAN is not working, in fact there's no LAN adapter in device manager. Service center said today that's the same problem - but this time hub is not completely broken, it's just doesnt see LAN adapter and periodically shuts down WiFi. The technician told that this is a frequent problem with Inspirons and Dell knows about it but doesnt recall laptops or extend warranty on this spare part. I asked when second laptop got the wifi issues - it started at the beginning of 2017 and warranty ended in December 2016. Again just 1-2 months.

So, it looks very strange that Dell laptops break right after ending of warranty with same problem, and we can't just change the hub, we need to buy a new board which includes CPU for 600 USD.

SNs: c0jchc2, 5lcmd72

Dell XPS 15 9550 Battery swelling

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Hello,

Since two days ago the trackpad has started to become unusable after the laptop has been active for a few minutes. I've determined that it is the battery that has started to swell and pushes the trackpad in a way that hinders click-actions. The swelling goes down after the laptop has been shut down and starts immediately when the laptop is active again.

I've talked with the support and after using my order number to identify my laptop (the service tag as well as the express service code don't exist in the system according to the one on the support desk) and she said that her hands are tied as the laptop went out of warranty just a few days before April (and warranty for batteries are usually just one year). Sending my computer in would cost approximately 2 800 SEK which I find horrendous for a computer that is just a few months older than one year.

So that is the backstory, my question regarding all of this if it is possible to find another cheaper and more reasonable solution to this? I would most likely be able to switch the battery on my own if I just had a replacement.

OS Policy and Premium Support

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Hi,

If I buy a XPS 15 with Premium support, which comes with Windows 10 pre-installed, remove Windows 10 to install Ubuntu and then require support, will I have a problem because I removed the default OS?

Kind regards,

Paulo Matos

Latitude 5285 battery compatible

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Is the J0PGR 60Wh battery compatible with latitude 5285? Is it fit?

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