Apologies if this isn't in the right area.

I recently got help from a brilliant guy on this site about reinstalling Windows 10.

Prior to doing this my Laptop seemed to always lack storage space! It has storage of about 30GB which I know isn't a lot, but it seems that 26GBs has already been taken up by god knows what!

And every time I turn on the computer and use it (general browsing) the memory storage gets lower and stops apps from running!

Can anyone give a look in to why? I've used programs to locate large files but it seems I need the files that aren't huge!

Any help?

Hello, I am not sure of what's going on. I was going to contact Dell Tech Support but the page said I was out of warranty. I was confused because I bought my laptop back in March. I know I bought it when it was 1099$ (and I bought it before Dell has corrected the typo in the flyer, that GTX1060 6GB was too good to be true) and it came with a free 1 year in-home warranty. But now that I look on my product support page, I see that my warranty is due to begin next year, March 12. Weird, I thought warranties were supposed to begin with your purchase.

What I think happened is that at checkout, I bought a 2-year warranty extension, also in-home. So someone corrected that recently and revoked the initial warranty. This is fairly, hum, unfair. I'd like to know if somebody at Dell could reactivate my warranty please?

Device: Inspiron 15 7567

Service tag: 7WWLY2F

Also, this was the question I was going to ask: I cleaned the lid of the laptop (where's the Dell logo) with a soft cloth (the kind you use for screens) and parts of the lid came off. I was cleaning it very gently and the device is always being carried in a padded suitcase for 15.6'' laptops. Is this covered by my warranty?

Finally I also wanted to know: Is the M.2 SSD slot PCIe capable? I know some i5-7567 are sold with an NVMe SSD so I'd like to know if I can upgrade that. And can I upgrade my Wireless-AC 3815 to a 8260/8265?

Common problem reported on the internet, when using an external mouse and/or keyboard on my Precision 5510 which uses Realtek Audio and USB drivers, the mouse stutters and the keyboard also stutters in that if I am typing when the issue occurs, the keyboard thinks my last key is still depressed and it looks like "thissssssssssssssss"

This happens every 5 to 20 seconds, and makes the device simply unusable. The problem occurs in all of these scenarios:

• Blue Tooth Mouse
• USB wireless mouse/keyboard connected to the laptop's USB port or to a Dell docking station
• Occurs with both the thunderbolt Dell docking station, and the USB3 model (I use both, one at work, one at home office)
• Occurs with a wired mouse as well

Laptop is pretty much out of the box, all updated with Dell's recommended software upgrades and patches. Problem got exponentially worse after upgrading to latest bios on 8/1/17.

Searching tech forums suggests a conflict with the Realtek drivers. I was able to temporarily resolve the issue by uninstalling the Realtek USB and Audio drivers, but then my sound does not behave correctly - system won't recognize my headphone jack nor my external speakers connected to either docking station. After a couple of reboots, Windows re-installs the driver again and the issue returns.

Please help, willing to send any diagnostics necessary. The device is effectively useless in this condition unless I use the on-board keyboard and mouse which defeats the purpose of my docking station and external monitors.

Thank you.

After eight years the motherboard on my Dell XT2 appears to have died. I have the 1.4 GZH version but since I am replacing it I might as well up-grade to the 1.6 GZH version. However, I am having trouble locating the official part number for that item so I can order the correct part. There appears to be different part numbers depending on whether it is XT, XT2, XT XFR, etc. I am assuming the the two motherboards are interchangable since the only difference is the 1.4 vs 1.6 GZH.

So what is the offical part number for the Dell XT2 1.6 gzh motherboard?

New Precision 7510 Laptop and the backlit keyboard shuts off and on by itself when not bein used.  Freaking annoying.  It doesn't seem to have a pattern to it or be because of any motion.  I just want it to stay on the entire time I use my computer.  I do not care about battery life.  This computer does not have the Keyboard settings in mobility that others have said try and no other settings in the keyboard menu.  Anyone have any suggestions? 

I bought a Dell Xps 15 last year from the Dell Canada website and recently noticed that my trackpad was raised above its original resting point, an issue which has been reported on this forum before.

I called customer support about it but well my warranty ran out a few months ago. When I brought up the issue of the trackpad, the agent said that Dell needed to replace the trackpad. However I had looked online about this issue and found multiple post attributing this issue to the battery swelling. However, the agent told me the battery of the Dell xps model I had was under the keyboard, and would not cause issues with the trackpad. I reiterated what I saw online, also stating that there were answers on the dell forums approved by moderators which stated the issue was battery swelling.

The agent persisted in saying how they somehow had a different model, but said that Dell could also replace the battery for me if I sent it to them. This operation would cost me around 400-500 CAD (don't remember exact number).

At this point, I was starting to believe him because he is after all a worker for Dell and the xps line should be a flagship line where they have good knowledge of the laptop. He said that if the battery was swelling, the bottom portion of the screen would also swell, which I observed is not the case. As such I thought it was just an issue with the trackpad, and decided to let it go, since I wasn't about to go spend 500$ to repair a still functional trackpad. What had me worried in the first place was battery swelling and exploding.

Today, as I was browsing youtube videos I saw a guide on how to replace the trackpad and when I watched it, the battery on this dell xps 15 model that seems identical to mine is under the trackpad. Somehow along the long conversation with the agent, I had forgotten about the simple fact that there was no way for the battery to be under the keyboard since there are fans there.

Now considerably frustrated at Dell Canada's support, with whom I had bad experiences prior to this too, I've come here to vent it out a litter and ask for some advice. With this being misinformation about something that can potentially be a safety hazard, is there any way for me to get some sort of compensation such as a replacement battery? And if that is not the case, does someone know of a reliable source for a 56whr replacement battery for xps 15 9550 that ships to Canada?

Sorry for the really long post but I'm just really disappointed right now at my experience with a high end product with a high price tag that turned so sour.

(By the way, does Dell record phone conversations with their call centers because that's my only proof for this happening)

Good Evening, 

I currently have a Dell Inspiron 15-3537 , and I would like to switch out the current 1750 wireless card(802.11n) with an AC card.. 

My question is this possible?? 

Hello

I have laptop dell inspiron 15R SE (7520-4729)
I need key buttons sequenction which perform restore factory bios without no power (on disabled laptop).

Currently laptop, after pressing power button, running for 1-2 seconds and turning off, does not even show up "post" (dell logo

screen). It's my fault, i did too much changes in bios settings.

I already earlier used this key sequenction, to do that, but i forgot, so now i searching that again, but i can't find.

It was something like a:

"press tab button, left arrow, left arrow, right arrow, enter, right arrow etc.."

It's looking funny, but it works (I already did it early)

Please help me, thanks

Hi,my laptop dell inspiron i5- 7559 has stopped responding suddenly, everything is haulted ( touchscreen,keyboard,mouse) and the battery is not portable so I can't remove it to restart the laptop, please help

Hello, So I have got a Dell inspiron N5110 with an i7 intel core in 2013, and I don't remember opening it, falling from me or even giving it to a child. Yesterday I noticed that it is overheating through a tempreature reader software, I just did this test because I noticed it heated only after ten minutes from opening it; anyways, I noticed that it reaches 81 degrees celcius in just 10 minutes from opening it and this was very dangerous, so I tried to fix it by doing the following:-

1- Decreasing the "Maximum proccesor state".
2- Shutting down the laptop and removing SD cards, USBs, the battery and the charger and pressing the power button for 20 seconds.
3- I scanned for malwares using "Malware bytes 12" and viruses using "ESET NOD32 Antivirus 9" and the laptop was absolutely maleware and virus FREE.
4- I ran the CPU diagnostics and I didn't have any errors.
5- I tried buying a new charger.
6- I tried using the laptop without the battery.

And after all of these attempts, nothing happens, so I want anybody to try and help me out.

Thank You,

Hi,

Recently, every time I let Dell Update install the following:

- Intel HD Graphics Driver

- Dell Update - SupportAssist Update Plugin

It fails and I get the BSOD with the Stop Code: PAGE_FAULT_IN_NONPAGED_AREA and What Failed: ddkmd.sys.

Does anyone have any idea what I can do to solve this?

Thanks

When I turn on my 4-year-old laptop from sleep mode, it won't turn on until I pop the battery out and put it back in. Should I replace the battery? I'm having no other problems. I always work with it plugged in to AC. 

Has been working with Dell support for the past one month to resolve intermittent SYSTEM THREAD EXCEPTION NOT HANDLED - bcmpciedhd63.sys blue screen of death (BSOD)  issue.  So far what we have done:

- re-install Windows 10 twice (tried both; flash from BIOS and USB drive)
- perform CPU, Stress CPU, Graphic, Stress Graphic, Memory, Stress Memory, Motherboard diagnostics test
- Replace motherboard twice
- Replace wireless card once

Anyone has encounter this issue before and how does you manage to resolve it? I have also tried to retrieve the BSOD minidump and send to the support team (hope it will be useful to them):

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800c161d589, The address that the exception occurred at
Arg3: ffffc200111f52e8, Exception Record Address
Arg4: ffffc200111f4b30, Context Record Address

Debugging Details:
------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.15063.502 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: XPS 13 9350

SYSTEM_SKU: 0704

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.4.17

BIOS_DATE: 05/10/2017

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT:

BASEBOARD_VERSION:

DUMP_TYPE: 2

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff800c161d589

BUGCHECK_P3: ffffc200111f52e8

BUGCHECK_P4: ffffc200111f4b30

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP:
bcmpciedhd63+5d589
fffff800`c161d589 488b0425f8020000 mov rax,qword ptr [2F8h]

EXCEPTION_RECORD: ffffc200111f52e8 -- (.exr 0xffffc200111f52e8)
ExceptionAddress: fffff800c161d589 (bcmpciedhd63+0x000000000005d589)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000000002f8
Attempt to read from address 00000000000002f8

CONTEXT: ffffc200111f4b30 -- (.cxr 0xffffc200111f4b30)
rax=ffff6d9d48ac3f1a rbx=ffff868a6780f600 rcx=ffff868a6780f600
rdx=fffff800c16b6218 rsi=ffffc200111f5908 rdi=00000000c0000095
rip=fffff800c161d589 rsp=ffffc200111f5520 rbp=ffffc200111f56b9
r8=ffff868a71999090 r9=0000000000000002 r10=0000000000000539
r11=0000000000000000 r12=0000000000000000 r13=0000000000000007
r14=ffff868a6780f600 r15=ffffffffffffffff
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
bcmpciedhd63+0x5d589:
fffff800`c161d589 488b0425f8020000 mov rax,qword ptr [2F8h] ds:002b:00000000`000002f8=????????????????
Resetting default scope

CPU_COUNT: 4

CPU_MHZ: 8a0

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 4e

CPU_STEPPING: 3

CPU_MICROCODE: 6,4e,3,0 (F,M,S,R) SIG: 9E'00000000 (cache) 9E'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000000000002f8

FOLLOWUP_IP:
bcmpciedhd63+5d589
fffff800`c161d589 488b0425f8020000 mov rax,qword ptr [2F8h]

BUGCHECK_STR: AV

READ_ADDRESS: fffff80132267358: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
00000000000002f8

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

ANALYSIS_SESSION_HOST: DESKTOP-VA2K8LH

ANALYSIS_SESSION_TIME: 08-07-2017 17:49:17.0116

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

LAST_CONTROL_TRANSFER: from fffff800c1689f01 to fffff800c161d589

STACK_TEXT:
ffffc200`111f5520 fffff800`c1689f01 : ffff868a`6780f600 00000000`00080000 ffff868a`00000006 00000000`00000141 : bcmpciedhd63+0x5d589
ffffc200`111f5528 ffff868a`6780f600 : 00000000`00080000 ffff868a`00000006 00000000`00000141 fffff800`c19ba420 : bcmpciedhd63+0xc9f01
ffffc200`111f5530 00000000`00080000 : ffff868a`00000006 00000000`00000141 fffff800`c19ba420 01d30f3e`3a3b21c8 : 0xffff868a`6780f600
ffffc200`111f5538 ffff868a`00000006 : 00000000`00000141 fffff800`c19ba420 01d30f3e`3a3b21c8 01d30f81`485e61c8 : 0x80000
ffffc200`111f5540 00000000`00000141 : fffff800`c19ba420 01d30f3e`3a3b21c8 01d30f81`485e61c8 000d0007`000807e1 : 0xffff868a`00000006
ffffc200`111f5548 fffff800`c19ba420 : 01d30f3e`3a3b21c8 01d30f81`485e61c8 000d0007`000807e1 ffff6d9d`48ac3f3a : 0x141
ffffc200`111f5550 01d30f3e`3a3b21c8 : 01d30f81`485e61c8 000d0007`000807e1 ffff6d9d`48ac3f3a ffffffff`ffffffff : bcmpciedhd63+0x3fa420
ffffc200`111f5558 01d30f81`485e61c8 : 000d0007`000807e1 ffff6d9d`48ac3f3a ffffffff`ffffffff ffff868a`6780f600 : 0x01d30f3e`3a3b21c8
ffffc200`111f5560 000d0007`000807e1 : ffff6d9d`48ac3f3a ffffffff`ffffffff ffff868a`6780f600 ffff6d9d`48ac3f2a : 0x01d30f81`485e61c8
ffffc200`111f5568 ffff6d9d`48ac3f3a : ffffffff`ffffffff ffff868a`6780f600 ffff6d9d`48ac3f2a ffff6d9d`48ac3f1a : 0x000d0007`000807e1
ffffc200`111f5570 ffffffff`ffffffff : ffff868a`6780f600 ffff6d9d`48ac3f2a ffff6d9d`48ac3f1a ffff868a`6780f600 : 0xffff6d9d`48ac3f3a
ffffc200`111f5578 ffff868a`6780f600 : ffff6d9d`48ac3f2a ffff6d9d`48ac3f1a ffff868a`6780f600 00000000`c0000095 : 0xffffffff`ffffffff
ffffc200`111f5580 ffff6d9d`48ac3f2a : ffff6d9d`48ac3f1a ffff868a`6780f600 00000000`c0000095 ffffc200`111f5908 : 0xffff868a`6780f600
ffffc200`111f5588 ffff6d9d`48ac3f1a : ffff868a`6780f600 00000000`c0000095 ffffc200`111f5908 fffff800`c1629384 : 0xffff6d9d`48ac3f2a
ffffc200`111f5590 ffff868a`6780f600 : 00000000`c0000095 ffffc200`111f5908 fffff800`c1629384 fffff800`c19ba420 : 0xffff6d9d`48ac3f1a
ffffc200`111f5598 00000000`c0000095 : ffffc200`111f5908 fffff800`c1629384 fffff800`c19ba420 ffff868a`6780f600 : 0xffff868a`6780f600
ffffc200`111f55a0 ffffc200`111f5908 : fffff800`c1629384 fffff800`c19ba420 ffff868a`6780f600 ffffc200`111f56b9 : 0xc0000095
ffffc200`111f55a8 fffff800`c1629384 : fffff800`c19ba420 ffff868a`6780f600 ffffc200`111f56b9 fffff800`c19ba420 : 0xffffc200`111f5908
ffffc200`111f55b0 fffff800`c19ba420 : ffff868a`6780f600 ffffc200`111f56b9 fffff800`c19ba420 fffff800`c1686220 : bcmpciedhd63+0x69384
ffffc200`111f55b8 ffff868a`6780f600 : ffffc200`111f56b9 fffff800`c19ba420 fffff800`c1686220 fffff800`c168c670 : bcmpciedhd63+0x3fa420
ffffc200`111f55c0 ffffc200`111f56b9 : fffff800`c19ba420 fffff800`c1686220 fffff800`c168c670 000d0007`000807e1 : 0xffff868a`6780f600
ffffc200`111f55c8 fffff800`c19ba420 : fffff800`c1686220 fffff800`c168c670 000d0007`000807e1 00010141`0006001e : 0xffffc200`111f56b9
ffffc200`111f55d0 fffff800`c1686220 : fffff800`c168c670 000d0007`000807e1 00010141`0006001e 36303a30`333a3331 : bcmpciedhd63+0x3fa420
ffffc200`111f55d8 fffff800`c168c670 : 000d0007`000807e1 00010141`0006001e 36303a30`333a3331 00002020`3132333a : bcmpciedhd63+0xc6220
ffffc200`111f55e0 000d0007`000807e1 : 00010141`0006001e 36303a30`333a3331 00002020`3132333a fffff800`c167aef0 : bcmpciedhd63+0xcc670
ffffc200`111f55e8 00010141`0006001e : 36303a30`333a3331 00002020`3132333a fffff800`c167aef0 fffff801`31ef2fe9 : 0x000d0007`000807e1
ffffc200`111f55f0 36303a30`333a3331 : 00002020`3132333a fffff800`c167aef0 fffff801`31ef2fe9 ffff6d9d`48ac3f8a : 0x00010141`0006001e
ffffc200`111f55f8 00002020`3132333a : fffff800`c167aef0 fffff801`31ef2fe9 ffff6d9d`48ac3f8a 00000000`00000003 : 0x36303a30`333a3331
ffffc200`111f5600 fffff800`c167aef0 : fffff801`31ef2fe9 ffff6d9d`48ac3f8a 00000000`00000003 00000000`00000003 : 0x00002020`3132333a
ffffc200`111f5608 fffff801`31ef2fe9 : ffff6d9d`48ac3f8a 00000000`00000003 00000000`00000003 fffff800`c1650765 : bcmpciedhd63+0xbaef0
ffffc200`111f5610 fffff800`bce1e6a3 : ffff868a`00000001 00000000`00000000 ffff6d9d`48ac3cba ffff868a`716cec60 : nt!KeSetEvent+0x99
ffffc200`111f56a0 ffff868a`67bcd000 : 00000000`00000000 ffff868a`704d2cd0 ffffc200`111f57a9 fffff800`c164704b : ndis!NdisFOidRequestComplete+0x173
ffffc200`111f5700 00000000`00000000 : ffff868a`704d2cd0 ffffc200`111f57a9 fffff800`c164704b 00000000`00000000 : 0xffff868a`67bcd000

THREAD_SHA1_HASH_MOD_FUNC: c2dd598cff204f2acb81af7e57aa9358cbe24df4

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: da8394cdf87f5bded32223d85c6836301dd2283b

THREAD_SHA1_HASH_MOD: 3524c42e1299368107a50391838c437471eb5b1a

FAULT_INSTR_CODE: 25048b48

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: bcmpciedhd63+5d589

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bcmpciedhd63

IMAGE_NAME: bcmpciedhd63.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 568b3380

STACK_COMMAND: .cxr 0xffffc200111f4b30 ; kb

BUCKET_ID_FUNC_OFFSET: 5d589

FAILURE_BUCKET_ID: AV_bcmpciedhd63!unknown_function

BUCKET_ID: AV_bcmpciedhd63!unknown_function

PRIMARY_PROBLEM_CLASS: AV_bcmpciedhd63!unknown_function

TARGET_TIME: 2017-08-07T05:30:06.000Z

OSBUILD: 15063

OSSERVICEPACK: 502

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2017-07-28 12:07:59

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.15063.502

ANALYSIS_SESSION_ELAPSED_TIME: 509

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_bcmpciedhd63!unknown_function

FAILURE_ID_HASH: {0561f770-5fbb-372a-56b5-4a65262046dc}

Followup: MachineOwner
---------

My order No is  # <Order number removed>

I purchased it at 26/03/2013, and then it become melting after few years of very light using in my life.

Please advise,

TQ

Used online chat and 2 x phone calls to tech help. No suggestions from them yet on how to fix the problem on 2 week old new laptop.  USB came from my old Dell Inspiron, came out of port easily and went into new port easily, but cannot be removed.

I HAVE  A INSPIRON 14 3452 THE POWER PLUG WASN'T WORKING I SENT AWAY FOR NEW ONE AND NOW STILL NOT POWERING UP THE LIGHT AT BOTTOM COMES ON THEN FADES AWAY, ANYBODY HAVE AN IDEA?

I have a Inspiron 14 3452 with Windows 10 on it I was having problems charging it so I thought it was the power of cord bought a brand new one and that was an ed so then I thought it was the power plug installed that and the white light bottom left-hand Edge was fading in and out but multimeter said it was getting power to it does anybody have any ideas? Thank you

I have a new XPS 15 9560 laptop with a precision touchpad (Microsoft drivers) running Windows 10 (1703, 64-bit). The touchpad generally works fine, but with two-finger scrolling sometimes I experience a 0.5 s lag OR the pad interprets the gesture as a pointer move (although I definitely use 2 fingers). The behavior is seemingly random, but it occurs quite often.

I disabled "pinch to zoom" in settings. I also tried increasing the touchpad sensitivity in settings and reducing the APPThreshold in the registry to 0 (Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\PrecisionTouchPad), but this didn't help.

Does anyone have an idea how to fix this?

Many thanks,
Geert

Hi,

Has anyone been successful in getting the XPS 13 9365 to work with SCCM OSd and winpe pxe boot?

Can you change / upgrade a wireless card in an Inspiron 15-3537 ? 

can it also support an ac card?