HI i was installing "Dell ControlVault™ Software Update package (64bit) when it asked for owner password and its not my windows password and you cant type in nothing. please help.
Ush Firmware Upgrade Password
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Samsung SSD - No bootable device
I installed a Samsung EVO 850 SDD in my Dell 7548 laptop. When booting I always get the error "No bootable devices". However, if I go into the setup utility, the Samsung SSD is listed every time.
If I click F12 during the boot process the SSD will occasionally be listed. If I select it the computer boots and the SSD works great. This is the only way I have been able to boot the SSD.
I have tried changing BIOS settings and have also rest them to factory defaults. Nothing has helped.
I have BIOS version A07.
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My Dell inspiron 15 3567 suddenly shut down when unplugged AC adapter but battery appears fully 100% charged
I bought a Dell Inspiron 15 3567 May 2017. Now a days,it shuts down only when I unplugged the AC adapter. But the battery appears fully 100% charged. Please help...
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Battery won't charge beyond 13%
Hi there,
I am having the following battery problem:
When plugged in, it charges up to 13% and then it stops charging.
The battery is only a couple of months old and it does charge up until 13% so I don't think it's an adaptor problem. I have also tried reinstalling the drivers, updating my BIOS, removing the battery and dusting the connections.
Laptop: Dell Inspiron 14z-N411z. I am running Windows 10 with the latest updates.
Please help!
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trouble after windows10 reinstall dell XPS L702X
I am reinstalling win10 home 64 bit on my dell XPS L702X. I having trouble with the Ntrig duosense driver. As soon as I booted the computer after clean install I. Started getting ghost touches to the point I can hardly accomplish anything on the machine. I had the ntrig disabled previously in win10. However, something is wrong because there are only 2 entries in hardware manager for ntrig and there should be 4.
Here is my theory: the driver from the install disk isn't working. The software isn't installed properly so when I try to disable the driver it doesn't work. I saw on the dell community forum that there was an updated driver on the Ntrig website that would fix it but the domain it pointed me to is for sale. So much for that! I sure would appreciate any help. I'm about to pull out my remaining hair!
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Touchpad Application Missing
Hi all,my touchpad suddenly not worked as normally but when i check in F12,the diagnostic didint found any problem,also all the Dell Touchpad application were missing..
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Dell XPS 13 (9350) after SSD change it says "Hard Drive - Not Installed" when I boot it up
I recently bought a new SSD for my 128 Gb Dell XPS 13 (9350), but now whenever I try to boot it up it always gives me the error "Hard Drive - Not Installed". I am trying to install a clean SSD, because I feel that my old one (the one that came with it) is filled with too much junk to transfer over. Could somebody please help me fix this problem?
The SSD I bought: 
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Patch for Intel microcode bug in Dell's UEFI
Hi,
Intel in it's Skylake and Kaby Lake cpus detecteed a bug that causes low level instructions to spit nonsens.
Here is more detail:
https://lists.debian.org/debian-devel/2017/06/msg00308.html
Kaby Lake processors will be patched only trough an OEM BIOS/UEFI update so that means that Dell needs to release one.
I have a Dell Inspiron 5567 and an update was released recently enough to suspect that this important fix is in there.
version 1.1.3 was released on the 04 of Jul 2017.
The description states:
Fixes & Enhancements
Fix:
- Updated processor microcode.
- Fixed a potential security issue with Bootguard code integrity chaining enforcement.
- Fixed a potential security issue with the Support Assist PreBoot feature.
- Updated processor microcode.
- Fixed a potential security issue with Bootguard code integrity chaining enforcement.
- Fixed a potential security issue with the Support Assist PreBoot feature.
This microcode update is probably what I'm looking for but there is really no way to know since Dell doesn't give any further information.
This instruction error that is in intel processors can corrupt data.
My question is: Does this update addresses this issue?
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Inspiron 15 7548 8 Beep
Hello
My notebook is making 8 beeps in loop, i've tried the lcd screen test with letter D and seems to work fine all colors are correctly displayed, i have changed memory, Hard Disk, disconnected battery, disconnected lcd cable, problem still remains, is it possible at this point that main board is gone?
thanks for help
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When will Dell finally make an XPS 13" QHD+ with anti-glare screen!
I live in Belgium and bought an XPS 13" with QDH+ touchscreen which I really like. The problem however is that with the touchscreen model the screen is NOT anti-reflective which is extremely annoying when sitting near a window which I do alot.
Does anybody know how to forward the request to Dell for making an XPS QHD+ touchscreen which is anti-reflective?
I kinda feel Dell is this massive company where it's impossible to reach them so they will seriously consider any good suggestions from their customers.
Anybody has an email adres where I could reach them about this and they would actually do something with my advice? Thanks in advance.
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Alienware 17 (from August 2014) 7 beeps and battery issues
So last week the battery died, which was already a warning sign. It stopped charging. Now this morning I go to turn on my laptop (which was perfectly fine 6 hours prior), even played hardware intensive games with it without any problems). And then suddenly this morning it absolutely died without any rhyme or reason to it. Just as I was about to go on vacation with it as well. The laptop makes no noises, hard drives don't turn on, fans dont turn on, LCD and keyboard remain black. It's absolutely lifeless, well except for 7 beeps that is. I know this indicates some sort of CPU failure. First tried to call dell support but of course they return on monday and couldnt help me now. Then I went searching on the internet. Tried to let it heat up wrapped in a blanket like a video suggested, which did nothing because the system is hardly putting out any power. Then I tried to let the battery die by leaving it turned on, a few hours of this and it was still beeping without the AC connected. Then I opened it up, drqined the battery which did absolutely nothing and finally i checked the CPU, removed it and powered the system on. Still 7 beeps, supposed to be 5 now according to people online. Well that didnt help so I aplied new cooling paste which did nothing. I'm kind of at the end of my rope here. Need the laptop for college and I don't have the money to buy a new one. Of course the warranty has long since expired but I had problems with this thing since the beginning, asked dell to give me a replacement when the third fault happened to the system in the first year, they didnt do that. Just put in a new hard drive and either CPU or motherboard. The same type of thing happened in the first year which caused them to replace either one or the other. Anyone know of a possible (cheap) fix? Or at least which component is causing this? I hope it's just the battery but it would be just my luck if both the motherboard/cpu and the battery died at the same time.
Hopefully someone can provide me with some answers/tips.
kind regards,
matt
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Information on Updating Hard Drive for DELL Latitude E6420
My laptop configuration has the following system information:
OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Latitude E6420
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz, 2801 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A24, 5/12/2017
Installed Physical Memory (RAM) 8.00 GB
Display Name Intel(R) HD Graphics 3000
Display Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Display Adapter Type NVS 4200M, NVIDIA compatible
Display Adapter Description NVIDIA NVS 4200M
Display Adapter RAM 512.00 MB (536,870,912 bytes)
Last year, in 2016, my hard drive failed for this computer. The drive in the unit was an OEM drive, a Seagate Momentus (HDD), 500GB, 7200RPM, Model: ST9500423AS, DOM: 02/2012. I believe this drive came with the laptop as I do not recall buying the drive. I bought this computer from my client's employer in late 2012 as the company I was consulting to switch computer vendors. In the fall of 2012, I was offered the chance to purchase this Dell laptop, and I seized that opportunity.
Seagate Momentus 7200 500 GB SATA 3Gb/s NCQ 16MB Cache 9.5 MM 2.5 Inch Internal Notebook Hard Drive, Model ST9500423AS
In 2016, my wife the drive failed when my wife was borrowing the laptop from me. She purchased a replacement drive, a Toshiba (HDD), 1TB, 5400RPM, Model: MQ01ABD100. This drive still works fine, a low power consumption drive but also lower performance than typical 7200RPM drives. One the other hand, the capacity of the drive was twice as large at 1TB versus 500GB. But, as a software engineer, I could not handle the slower performance; so I went shopping.
I purchased a new Seagate Firecuda (HHD), 2TB, 5400RPM with 8GB of Nand Flash SSD cache storage. I will tell you how that turned out.
Seagate FireCuda Gaming SSHD 2TB SATA 6.0Gb/s 64MB Cache 9.5 MM 2.5-Inch Notebooks / Laptops Internal Hard Drive (Model: ST2000LX001)
I cloned the Toshiba 5400RPM HDD to this Seagate Firecuda with Acronis, a fully licensed retail version, not the free Seagate version of Acronis, booting from Acronis on a USB boot drive. I tried cloning with the Toshiba 1TB drive remaining as installed internally in the laptop to the Firecude 2TB drive held externally on the USB bus. This failed. I tried cloning again with the drives reversed, the Firecuda 2TB drive installed as an internal drive and the Toshiba 1TB drive held externally on the USB bus. This also failed. Note: If this last past succeeds, you must be careful to remove the old drive from the USB bus before rebooting as the Master Boot Record, (MBR) will get destroyed on the original drive and no longer boot from that drive. Of course, you may want to reformat the older drive anyway and use it as a backup drive or a drive for some other computer or purpose.
I contacted Acronis about their cloning software. I told the Acronis technical support representative what I am facing with the Firecuda drive. With the Firecuda drive installed internally, I faced errors saying that the Master Boot Record files are missing or corrupt. As well, the DELL BIOS would not recognize the drive in the BIOS setup. And, I would also get a Boot error on startup like the Boot drive was not found. Acronis said that they do not support hybrid hard drives (HHD), hard drives having Nand flash memory to increase performance. Acronis only supports standard hard disk drives (HHDs) and pure solid state drives (SSDs).
It turns out that the Firecuda drive has a height form factor of 7mm and not 9.5mm. The drive seemed like it installed okay internally, but it actually did not. The 7mm drive on the E6420 does not mesh with the hardware contacts inside the drive bay; this information comes from another user posting on the DELL Community Forum. I contacted DELL Support. A DELL Technical Support Representive said that these 7mm drives are not supported in the DELL Latitude E6420. I was also told that DELL supports up to a 250GB SSD and a 1TB HDD, assuming both drives have a form factor height of 9.5mm. One user claimed he could get the drive to work by using some material to act as a height spacer adapter to make the drive reach the hardware electronic contracts in the drive bay. I bought a notebook drive height spacer adapter to see if that would work. The one I like is a solid plastic 7mm to 9.5mm height spacer adapter. Some others on the market have hollow rectangular space in the middle of the adapter.
My DELL Latitude E6420 having the drive with the 7.5mm to 9.5mm height spacer adapter will not fit into the drive bay securely. Should it have worked? Not sure. But, I was not going to force the issue. Maybe the height of the 7mm to 9.5mm adapter I bought was just a little too thick, the form factor of the Seagate Firecuda drive is somehow different, or in my view the form factor of the 7mm to 9mm heighter adapter extends over the end of the drive where the circuits are so the drive will not plug in. This may be by-design or it could be a design flaw in the length of the 7mm to 9mm height spacer adapter.
Note: I never did try seeing if I could shift the plastic off the edge at the other end. I will look into that and reply back later. As well, one might be able to sand down the edge of the plastic adapter to see if that works too. Nevertheless, I moved to replace the following drive:
Toshiba MQ01ABD 1TB 2.5" Internal Hard Drive - 5400RPM SATA 3.0 9.5 MM 2.5 Inch - Model: MQ01ABD100
with the following drive
WD Black 1TB Performance Mobile Hard Disk Drive - 7200 RPM SATA 6 Gb/s 32MB Cache 9.5 MM 2.5 Inch - Model: WD10JPLX.
Note: Both of these functional drives are 9.5mm in height and 1TB in capacity, the maximum HDD supported by DELL for the DELL Latitude E6420. And, the Western Digital Drive, Model WD10JPLX, at 7200RPM, is working just fine.
I hope this helps those looking to upgrade their hard drive in the DELL Latitude E6420.
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XPS 13 9360 Developer Edition Problems
The centers of the C and left Ctrl keys are over three inches apart. I keep hitting the Fn key when I mean to hit Ctrl.
There's no option in the BIOS to remap Fn to Ctrl. The kernel doesn't see Fn keypresses at all, so I can't remap at the OS level. And this is a laptop marketed to developers? What a joke!!
Does anyone know how to fix the keyboard? I don't want to re-learn how to type.
I really, really, really want to like this computer. It's a beautiful machine, but between the absurd keyboard design and the coil whine I'm thinking about sending it back.
Any tips? I'm not interested in mapping Caps Lock to Ctrl. My Caps Lock is mapped to Esc.
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Latitude E5510 upgrade question
I got this laptop from a person who no longer wanted it. It has no product key on case. It came loaded with windows 7 pro 32 bit for some odd reason.
It has the intel i5 cpu with 3 gigs of ram. I assume it would work with a 64 bit operating system with this processor ?
It was upgraded to windows 10 pro from windows 7 but being it is a 32 bit operating system it is limited to the amount of ram. The laptop will upgrade to 8 gigs of ddr3 ram so I assume I can install windows 10 64 bit on it.
Not sure if the hidden partition is still on the system or not but it would do no good as I want the 64 bit system so I can get the full use of 8 gigs of ram I plan on installing.
Just wondering if it would be a waste of my money to install a solid state hard drive and install windows 10 pro on it. I just need it for one thing which requires more ram than it has now. These laptops seems to see cheap on ebay and was wondering if there is a reason for the low value ? I have a solid state drive and windows 10 pro 64 bit but when I check on Dells website I see nothing about it supporting windows 10.
I see them on ebay with windows 10 pro loaded so again I assume it will work. Just wanted to make sure I would not run into problems upgrading this i5 cpu to a 64 bit system and install windows 19 pro. Thanks for any help in this. Tom
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Inspiron i5 700 on/off switch
On this laptop, the on/off switch is located on the front right-hand side. This is driving me crazy. A number of times I go to push my laptop sideways an inch to put it in a better position and the xxx switches of.
Can we disable this button and turn it on/off a different way?
Was a very bad design idea so I do hope we can rectify this.
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dell inspiron 3541 keeps reseting
I bought a dell inspirion 3541 and it keeps resetting itself. Sometimes its 5 min after it starts sometimes it is 2 hours. all it does is a complete restart and thats it. It's not overheating and the Bios have been updated to A07. What would cause this? I ran the diagnostics and no issues come up
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Alienware R3 Freezes and Am Forced to Shut Down
Hello everyone, I am a pretty big gamer here, and when I play certain games, the game freezes and applications such as discord and or Skype freeze as well. Then the computer locks up and I am forced to hold the power button and restart. The games that I have experienced this with so far are Rocket League, Player Unknown Battlegrounds, and Black Desert. I have just ran two test through Dell's Support Assist and both my Graphics Card and Processor passed. I am not sure what is causing this.
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XPS 15 9560 Keyboard not working
My laptop was in sleep mode one night, and I woke up and opened it and was unable to enter my password. Luckily, my laptop has he fingerprint scanner so I was able to get to the desktop. The touchpad still works so I could open Chrome. I tried typing into the search bar and the keyboard was unresponsive. Every single key. I tried in multiple programs, still nothing. I tried pressing Ctrl+Alt+Delete, but nothing happens. I’ve restarted the laptop multiple times and the keyboard still is unresponsive. I’ve checked for driver updates for the keyboard and I’m all up to date. The backlight on the keyboard also doesn’t work. Is the keyboard just broken and I just need to replace it?
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Keyboard not functioning
Hello,
I am currently using an XPS 13 but seem to be having issues with my keyboard. It was working fine yesterday, and I am able to log in, but I cannot use my keyboard after logging into my laptop. Everytime I attempt to type, a clicking sound is made, but nothing happens. I've tried restarting my laptop, updating, but nothing seems to be working. Any advice would be a great help.
Thank you
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Dell N5110, Frequent Booting Error (3 Beeps, No display)
I have this frequent problem with my laptop, where whenever I try to boot it (normal, or even sleep), the screen display never starts (not black light screen) then the computer make 3 beeps error code (Board Failure). This happened for me at least 4 times and every time I start it up for 10+ time until finally i starts normally.
I windows 10 64-bit system, and my warranty is NOT valid.
Advice?
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