[Dell 7348] Updated to Windows 10 Creators Update, stuck at black screen with spinning dots because of display drivers - long-term fix?

May 27, 2017, 5:24 am

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Okay, just created an account to post this in case some people might have encountered a similar issue and have suggestions on fixing it long-term.

My Dell 7348 was fine running Windows 10, but after updating to the Creators Update and rebooting, it would freeze and get stuck on the black screen with spinning white dots (after the initial screen with the white Dell logo).

Several reinstalls later using a WIndows 10 USB key installer, and I finally isolated the cause: the Intel HD 5500 Graphics drivers. I tried three versions of the Intel Graphics drivers to see if there was a difference:

• The package on Dell's support page for the 7348, which installs Intel Graphics Driver 15.40.25.4463
• The drivers fetched by Windows 10 via Windows Update, which also installs Intel Graphics Driver 15.40.25.4463
• Intel's official and latest drivers, which installs the newer Intel Graphics Driver 15.40.34.4624

All three of them, on reboot, would still get me stuck on the black screen with spinning dots. Even on a fresh and clean installation, with new partitions and all.

But guess what lets me boot and reboot without any problems every time? Yup, the Microsoft Basic Display Adapter drivers. Using those, I have no booting problems at all.

So if you're having the same issue as me booting/rebooting into Windows 10 and your Dell laptop uses Intel Graphics drivers, this is a workaround you can use.

A quick thank you for reading this far, so I'll get down to the question: does anyone have a suggestion for a long-term fix? Because, obviously, using the Microsoft Basic Display Adapter driver in the long run isn't exactly ideal.

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DVD driver not working in Inspiron 14z 5423

May 27, 2017, 8:56 am

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hi

my DVD driver can't recognize a CD which sits inside it. can anyone tell why?

just to mention, i lately did a format to my computer (software only - windows was reinstalled and all files were deleted), so maybe i got something missing?

Dell laptop warranty claim emails bouncing back

May 27, 2017, 8:57 am

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I bought my laptop in Australia and am trying to email them for a warranty claim. 

But I am unable to get to their official email address mentioned on their own website? 

They say their offical email address is: ANZTechSupport@dell.com

But Emails are bouncing back ... http://imgur.com/a/W1BTM

Any idea what can I do?

 

XPS M1530 w/windows 10 upgrade sign-in problem

May 27, 2017, 9:21 am

≫ Next: XPS M1530 BIOS Upgrade Procedure

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Originally had Vista (nightmare)  upgraded to Win 7, worked great, upgraded to Win 10, worked great.  Months later was fooling around and changed some settings ("fool" being the keyword here, should have left well enough alone).  I get as far as the user sign-in screen, but when I enter my password or use the fingerprint reader it advances to a blank screen.  I tried intentionally entering a wrong password and using an unregistered fingerprint, it reported it as such without advancing to the blank screen, so it does seem to be accepting my credentials when they are entered correctly.

I AM able to enter the BIOS settings, couldn't find anything there like a "Safe Boot" option.

Looks like I deleted my user info from a single startup related setting.  No other users (including a Guest account) are registered on this machine.  Looking for a way to start the machine so I can then recover/reset to an earlier date.  

Is there a recovery file I can download to a disc that will get me past the sign-on screen?  Something in the BIOS settings?  

Any other suggestions?

XPS M1530 BIOS Upgrade Procedure

May 27, 2017, 11:44 am

≫ Next: Support for Inspiron 17R N7110 Service Tag: 7SBT3S1 Express Service Code: 16950362977

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Originally loaded with Vista, upgraded to Win 7, and later to Win 10 (32 bit). All was ok for several months. Now can get to the sign on screen, but when I enter my password it accepts it and advances to a blank screen... with only the cursor/pointer that can be moved using the touchpad, no other image appears.

Getting HDD error message 2000-0146 when I enter diagnostics by pressing F12 during boot sequence.  Dell suggests I upgrade the BIOS from A09 to most recent version A12.  They say to download it to my desktop and install from there, but as mentioned above I can't get past the sign in page in order to get to the desktop.  Tried rearranging the boot sequence in BIOS to allow boot from USB port.  Used a 64 gig USB 3 memory stick formatted FAT 32, can this laptop read this?  I put the file on the memory stick and inserted into the USB port prior to restarting, the computer said it wasn't fully inserted and to retry, the stick had been inserted correctly.  Maybe I should try burning the BIOS file onto a DVD?  Can it somehow be downloaded direct via the NIC port?   Or, is it simply not possible to load the BIOS update by any of these means? 

As noted in an earlier post, I had been fooling around with settings, it MIGHT have been System Properties/Advanced/User Profiles in order to delete no longer wanted profiles.  Might have deleted ALL profiles by mistake, it was immediately afterward that I was unable to boot the computer.  

So, is there a simple way to reach my desktop and then recover my system to a date prior to these changes?  Should I delay the BIOS upgrade until after a recovery is performed?

Support for Inspiron 17R N7110 Service Tag: 7SBT3S1 Express Service Code: 16950362977

May 27, 2017, 4:05 pm

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After owning a couple of used dell laptops, both were good machines, I decided to take the plunge and buy myself a new Dell 17R N7110.So i was none-to-happy when after 3 months (eminent hd failure) popped up on the screen, and a few more times until it died just after warranty expired and so its been collecting dust for a couple of years till i got over it.ok sorry for the ramble,  I just ordered a 1tb firecuda and i can install it (more $} so how do i go about getting the drivers and os back on the bare hd? 

plugged in, not charging depending on location

May 27, 2017, 2:50 pm

≫ Next: Can I use 130w adaptor instead of 90w adaptor for my laptop?

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Hi

I have an inspiron ultrabook. When using it at home, i get a message on startup saying that the AC adapter is not recognised. This results in the "plugged in not charging". When using it at work, i have no issues.

The battery has passed a dell diagnostic. All I can think of is that the hardware or drivers don't like my home power supply.

is there a fix for this?

thanks

John

Can I use 130w adaptor instead of 90w adaptor for my laptop?

May 27, 2017, 3:54 pm

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I have a Dell Inspiron n5110 laptop. I just got a new battery recently. My laptop's adapter is 90w which has stopped working. I have a spare 130w adaptor. Is it okay to use the 130w adaptor?Will it affect the battery life or anything else or not?

Here are the pictures showing the adapter specifications.

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Keyboard problem with XPS 13 (2016), Windows 10 Home

May 27, 2017, 10:26 pm

≫ Next: Precision 5520 Charging Indicator

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Hi everyone

I'm having a recurring problem with my otherwise excellent XPS 13, Windows 10 Home 64-bit English purchased last year. My keyboard will often stop responding if the computer if I stop using the computer briefly and the lid has been moved (not necessarily closed). I tried obvious solutions, such as changing the power options when the lid is closed (which I've set to "do nothing), but to no avail. The touch pad still works so I can generally close and save my work, then restart, but it's the only way to reactivate the keyboard.

Any ideas?

Many thanks 

Precision 5520 Charging Indicator

May 27, 2017, 11:05 pm

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Just received my 5520 and noticed the light that comes on (just below trackpad) when I plug in the AC Adapter only lights up half-way.  Does anyone else have the same issue?   I'm not impressed with the cutout either, isn't as sharp looking as it should be.  Thanks in advance.

xps15 touchpad popping out

May 27, 2017, 10:57 pm

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I tried to reply to the existing thread on this issue, but the thread was closed. My touchpad has popped out and is practically useless. Given the fact that I use it exclusively on my home desk, and have never once transported it anywhere, this is extremely disappointing on a 'premium' product. I regret buying this machine.

Bios update - No bootable devices found.

May 28, 2017, 1:46 am

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Hello,

I have a problem since this morning with the bios update of my xps15 9550 : No bootable devices found.

I tried some options in bios (legacy mod, secure boot off, restore settings...) but nothing runs.

The HDD seems to be detected by the bios, because he is listed In the boot sequency.

I am actually in Moscow until mid june for studies. I need a fast solution.

Thank you,

Cant boot, hard drive not installed

May 28, 2017, 2:33 am

≫ Next: Horrible product quality

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My computer is only 14 months old. Dell replaced the motherboard 3 times I think. Basically just stick with issues from day one. I didn't get extended warranty, so am I out of luck???

Horrible product quality

May 28, 2017, 3:22 am

≫ Next: Latitude 5175 Bitlocker issue after update BIOS 1.0.20 -> 1.0.24

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I bought a Dell Inspiron 15 3542 i7 core laptop in March 2015 & instead of working seamlessly it has given me troubles. My impression for Dell laptop was very high but it turned out to be horrible, that is to say, my laptop's motherboard has failed 3 times along with touchpad & RAM. Isn't it out of line with Dell's standard. And Dell instead of helping me out by taking responsibility is saying Dell has nothing to do with it. It is a clear cut repeated failure & they are giving me all sorts of excuses instead of getting it done. It failed twice in Dec 2015 & was replaced 1st time in Dec 2015, 2nd Jan 2016 & it failed again now in April 2017 but yet to be replaced. It is out of question a repeated failure & Dell isn't taking full responsibility. It is a sub standard product sold to me by Dell. I believe Dell is one of the leading brands in the market but this bad product quality is really disappointing.

Latitude 5175 Bitlocker issue after update BIOS 1.0.20 -> 1.0.24

May 28, 2017, 4:32 am

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In my 5175 (Windows 10 + Creators Update + all updates) the bitlocker was enabled and I updated the BIOS many times without problems. But after upgrading from version 1.0.20 to version 1.0.24, I've got "Preparing BitLocker Recover" and I need to enter a recovery key. I made a downgrade to 1.0.20 but the problem was not solved. I reset the BIOS settings, but it also did not solve the problem.

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Hard drive not installed - XPS 13 9350

May 28, 2017, 4:57 am

≫ Next: Dell Inspiron Quick Keys Broken after Creators Update (1703)

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I have an error when i try booting my computer.  i havent done any personal modifications to any hardware items.  The motherboard has been replaced a few times cause I had the infamous flickering screen.  Overall this has not been a reliable computer and now it just doesnt work.

i need help people, my computer is just over one year old now and has no warranty.

am i just out of luck now????

Dell Inspiron Quick Keys Broken after Creators Update (1703)

May 28, 2017, 5:56 am

≫ Next: Dell Preecision 7710 upgrade option

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I recently updated my Dell Inspiron 5559 to Windows 10 Creators Update (Version 1703). After updating it the quick keys, i.e., the brightness, volume, play/pause and other direct access keys aren't working the way they should.

Before updating the key functions overlaid on top of the function keys worked when I pressed them directly, for example if I pressed the F1 key which has the "mute symbol" it would mute the volume and if I used the key in conjunction with the Fn key it would carry out the system's normal F1 assigned task.

But after the update the direct functionality of the quick keys seems to be gone and I have to press the Fn key in conjunction with the quick keys in order to change volume, brightness etc. It seems to be a driver incompatibility problem and I suggest Dell issues an update soon.

If someone has an idea on how to restore the keys functionality please let me know.

Dell Preecision 7710 upgrade option

May 28, 2017, 8:17 am

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Hi all,

I am having Dell Precision 7710 with the following specs:

i7-6820HQ

Nvidia Quadro M3000M 

32GB RAM

Non Thunderbolt supported

May I know that is there any upgrade option for the graphic card to Nvidia Quadro M5000M or P4000? Will the differences between the power consumption and the graphic card stand will be compatible to my low graphic card slot?

Can I just purchase another left i/o board with Thunderbolt 3 install in this workstation? Will it be supported or I still need to change the whole motherboard?

Thanks a lot for your helping.

system cache and junk files cleaning

May 28, 2017, 8:42 am

≫ Next: Booting from a USB flash drive- Inspiron

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hello,

can you suggest some program for system cache and junk files cleaning ? they are many but like to know

if there is something from dell or something you recommend.

Booting from a USB flash drive- Inspiron

May 28, 2017, 9:45 am

≫ Next: Inspiron 11/3000 Dell Update > Edge/Chrome Inoperable

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Booting from a USB flash drive

I use Macrium reflect imaging software and plan to be prepared for a crash.

The problem is that for the recovery the Laptop  would have to boot from the flash drive and in order to do so I would have to change the boot order--which was easy in older laptops. Now in the Inspiron and others, you have safe boot, fast boot, legacy boot, etc and choosing what to do is complicated and threatening. I tried tweaking once  in a Dell and later could not boot the laptop.

Please advise.