I downloaded bios from dell website a couple weeks ago and it was version 1.9 I just download version 1.8 since I don't see a version 1.9 anymore. Did I download a bios from a malicious site claiming to be dell or did u remove bios version 1.9. Also when I run the 1.8 bios installer from dell and check the publishers certificate it says it expired April 11 2017. Dell inc. issued by entrust code signing ca- ovcs1. Please see attached picture

Thanks

Spent 3 days on getting TB16 working on my XPS,  followed instructions updated everything in correct order.

No output on my Benq 3200U and no ports working. Finally complained and Dell sent new dock

Plugged in new TB16 and monitor worked straight away , got messages that I had a dock connect etc. as well as USB-C port and USB ports working  except the Ethernet port.  

Have spent all afternoon re installing drivers and can not get the Ethernet up.  My WD15 dock works perfectly well

Ready to send this TB16 back as well.  Can anyone   help

Hi, so i just bought a new laptop and it comes with windows 10 and i downgraded it to windows 7 professional 64 bit. And it is so hard for me to find the correct drivers because the drivers included in this link only works on windows 10.. So any help would be greatly appreciated because I'm trying to find the drivers in the past few days..

As of 5/20/17 I’m happy to announce my Dell XPS 9550 laptop has finally proven to be nicely stable with Windows 10. I believe my post offers good news and quality information for many other Dell XPS 9550 owners and users as well as Dell, Microsoft, and Intel. Dell has taken some heat for XPS 9550 stability issues, but based on my experience, it isn’t necessarily Dell’s fault. The summary paragraph below gets right to the solution that worked for me. After that are details for anyone looking for more comprehensive information.

The summary:

The blue screen errors I’ve been experiencing appear to be a compound issue solved only when the IRST (Intel Rapid Storage Technology) and IMEC (Intel Management Engine Components) drivers have NOT been installed, AND only after Windows 10 has been updated to the Creator’s Update Edition. I think it is also important to install the latest Dell drivers, applications, and utilities associated with your Service Tag. And if your system includes a Toshiba XG3 SSD drive, I highly recommend you download and install the RD400/400A driver and SSDUtility available from OCZ.

The details:

My XPS runs an Intel core i7–6700HQ 2.6GHz 6^th generation processor and uses a 1TB Toshiba XG3 SSD as its only internal drive (model THNSN51T02DU7). It came with Windows 10 pre-installed and the BIOS in RAID On mode. This is by far the fastest computer I’ve ever owned, but somewhere early in 2017 it became horribly unstable. I suspect a W10 update may have triggered the sudden frequent instability. The laptop would randomly freeze, blue screen and reboot. The error that occurred the most was “Critical Process Died”, but I also occasionally received the following errors: “DPC Watchdog Violation”, “Unexpected Store Exception”, “Stop Code 0x00001a” and “Kernel Data Inpage Error”. The system would arbitrarily freeze and reboot on average once in four hours without anything in particular seeming to trigger it. It seemed at times the laptop ran hotter and the fans ran harder than usual even while the computer was idle without any applications loaded and without any background tasks showing unusual activity. I believe I experienced fast battery utilization. I was also experiencing frequent pops, clicks and anomalies in the audio output of my MOTU 828x digital audio interface. None of these issues occur with my trusty clunker desktop that runs Windows 10 and all the same applications.

When I left the system booted into the BIOS GUI, the system never rebooted itself. Diagnostics never indicated a hardware failure. The Windows 10 Event Viewer never revealed any kind of a thermal or overheating issue. The event Viewer only showed a 41 kernel error that occurs when the system notices after the fact that it has suffered an unclean restart. This helped me to believe the blue screen errors were related to Windows and/or drivers.

Internet research revealed XPS 9550 owners suffering the same or similar blue screen errors but none of the many solutions offered worked for me and I found myself feeling strongly disappointed and frustrated. But I was determined to find a way to love this laptop. It took a lot of time-consuming research and experiments, partition deletions, clean installs, restorations, driver and software downloads, installations and uninstallations, and a myriad of experimental configuration setting changes including some in the BIOS. It required a rather methodical scientific approach and I had to keep detailed notes. Eventually I zeroed in on the culprits.

After my many failed efforts to stabilize my XPS in RAID On mode, I decided to switch the BIOS to ACHI mode. I then clean installed Windows 10 using the Dell ISO image and drivers specific for my Dell Service Tag. At first the system seemed stable again, but upon getting all the Windows 10 and Dell updates installed, the  blue screen errors returned, mostly “Critical Process Died”. The system suffers blue screens regardless of the RAID On vs. the ACHI mode.

Continued troubleshooting in ACHI mode eventually revealed that the “Critical Process Died” and “Unexpected Store Exception” blue screen errors were related to the Intel Rapid Storage Technology (IRST) and the Intel Management Engine Components (IMEC) drivers. Unfortunately, there were instances during my troubleshooting where it seemed that once a culprit application or driver was installed, uninstalling wouldn’t resolve the problem making it necessary to do a clean installation or to restore an OS backup made prior to the offending install. Therefore, it may not be enough to simply uninstall these drivers. It may be necessary to avoid them entirely until a future update hopefully resolves these problems.

Having determined the IRST and IMEC drivers were culprits, I restored back to a clean install. I kept my cable modem disconnected to prevent Windows 10 from updating and did NOT install the IRST or the IMEC divers. Once again the system was more stable, but still occasionally blue screened. But I strongly believe this is due in part to problems with earlier builds of Windows 10 because upon updating Windows 10 to the Creator’s Edition, all the errors completely stopped, until I again installed the IRST or IMEC drivers! Therefore, the blue screen errors appear to be a compound issue that is solved only when the IRST and IMEC drivers have not been installed AND only after Windows 10 is updated to the Creator’s Edition. Wow!

The audio pops and clicks in my MOTU 828X digital audio unit stopped after I disabled the TPM 2.0 (Trusted Platform Module) in the BIOS.

The “Kernel Data Inpage Error” was the result of my pagefile somehow becoming corrupt. This error stopped after deleting the corrupt pagefile and allowing Windows to re-create it. I suspect the corruption may have been caused by the IRST or the IMEC drivers and the resultant blue screen errors and unclean reboots. Or perhaps the Toshiba SSD wasn’t happy with the built-in Windows driver. I discovered the Toshiba XG3 SSD is supported by OCZ, a company related to Toshiba. From www.ocz.com I downloaded and installed the RD400/400A driver and SSDUtility for my Toshiba XG3. Nice utility! It shows the health, endurance and performance of the drive and allows tuning and custom configuration. The SSD performance has been fast and corruption-free ever since. XPS 9550 owners with a Samsung SSD have reported their problems stopped after installing a specific Samsung update. Perhaps the OCZ driver is the equivalent solution for those like me who have the Toshiba drive instead?

I have not yet tested to see if the IRST or IMEC drivers run reliably with the RD400/400A driver, but I believe the IRST doesn’t really offer much when in ACHI mode. I might one day put the system back in RAID On mode and see what happens with the IRST driver, but for now I’m quite satisfied with the system’s performance and see no reason to mess with it further.

If your system blue screens and reboots, it’s a good idea to run SFC /scannow from the Command Prompt in Admin mode to make sure your system files did not become corrupted which might eventually lead to a deteriorated system needing a clean install or restoration.

What brought stability to my XPS was to set the BIOS in ACHI mode and then clean install Windows 10 using the Dell W10 ISO image. It’s probably possible to achieve stability in RAID On mode, but I have not experimented to find out. I did the W10 clean install with my network disconnected to prevent Windows 10 from updating. I had all the necessary installation files already downloaded. I then installed the following in this order: Latest BIOS firmware (I am currently at 1.2.25, a recent release at this writing, but most of my troubleshooting was done on version 1.2.21). Toshiba (OCZ RD400) SSD NVMe driver and SSDUtility (from OCZ’s website). From Dell’s website based on my Service Tag: Thunderbolt Controller driver prerequisite to Thunderbolt firmware update (Chipset_Driver_7P7G7_WN32_15.3.39.250_A01), latest Thunderbolt Controller Firmware update, latest Thunderbolt Controller driver (it may possible to install the latest Thunderbolt driver prior to updating the Thunderbolt Controller firmware, but I felt it was safer to do it this way), Intel Serial IO driver, Intel 100 Series chipset driver, Realtek PCI-e Memory Card Reader driver, Intel Dynamic Platform and Thermal Framework driver, Intel HD Graphics 530/P530 driver, Wireless 1830 WiFi driver, Wireless 1830 Bluetooth Application, ST Microelectronics LNG3DMTR Motion Sensor driver, Dell Command Power Manager, Dell Foundation Services driver, Dell Help & Support Application.

I did not install the Intel HID Event Filter driver because Windows automatically installed a newer version. The Dell Audio driver caused a problem for me, so I instead allowed the built-in Windows 10 audio driver to handle the audio hardware, which it does just fine. I did not install the nVIDIA GeForce GTX 960M Graphics driver because Windows 10 automatically installed the exact same version. I opted not to install Dell Update, Dell System Detect, or Dell Support Assist.

At this point, I ran the system for a long time and found it was much more stable, but still prone to occasional blue screen errors. But once I connected to the Internet and updated Windows 10 to the Creator’s Edition with cumulative updates, the errors completely stopped. Ever since this laptop has been rock solid and has performed absolutely flawlessly for weeks! The issue with the system running hot and with fans running hard also appears to be fixed and the rapid battery usage issue has gone away.

It seems Windows 10 is initially configured so that if a blue screen error occurs, Windows will briefly flash the error code and then reboot. If you’re not holding a camera and sitting at your computer at the time of the error, you’re going to miss it! To make Windows wait at the error screen so you can make note of it before the system restarts, go to Control Panel / System and Security / System / Advanced system settings. Under “Startup and Recovery”, click “Settings”. Under “System failure”, uncheck:            (   ) Automatically restart. Next time a blue screen error occurs, you’ll be able to read the error code before letting the system restart.

SSD drives have a limit to the number of write operations that can occur. This translates to what is referred to as the “endurance” of the drive. My Toshiba SSD still has 98% of its endurance remaining, despite the higher-than-usual write activity I’ve put it through during these first 8 months of ownership. So I figure I’ll likely be dead before the drive is, but I still feel inclined to preserve its lifespan. So I now use the internal SSD almost exclusively for the Windows 10 OS alone. I use external USB 3.0 drives pretty much for everything else including backups. For $12 I added a 40 MB/s 8GB SDHC card in the Memory Card Reader, where I have moved the folder for Temporary Internet Files and created a cache location for Google Chrome. I now have fast web browsing and minimal impact on SSD endurance.

I am finally loving and enjoying a stable high-performance Dell XPS 9550 that is no longer freezing up. 

Hi,

I think my question is very clear, I am looking for a laptop that does not come with optimus like technology under $1800. The Optimus tech allows switching graphics between discrete card and intel.

Thanks,

I bought the laptop from a guy I know and the PC is just 3 months old. But from the first day I got it I've been facing problems. I managed to get all the software problems fixed (Firewall detecting viruses where there were none, all my files turning into files of size 888kb, driver problems) but now another problem has come up.

Before yesterday it always seems like I have to press the power button twice before it turns on. Yesterday afternoon I pressed the power button twice and it didn't turn on, then I plugged it in and it turned on, and the battery was full. I removed the charger and it was still working so I don't know why it didn't turn on at first.

Later in the evening as usual I went to this place to use the WiFi there and after downloading some stuff I hibernated it and went back to my dorm room. Only to turn it on and be told that 'my battery is critically low' which shouldn't be so because I was charging it while browsing and the battery was at 100%. So I plugged in the charger and pressed continue, and all of a sudden caps lock and the battery symbol started to blink. The battery symbol was blinking white and off (with orange randomly blinking in between) and the caps lock light was blinking steadily. When I tried to type my password (my laptop password is 'anonymous') the keyboard seemed to be malfunctioning because it typed something like 'a$&@+nonyidjdjdjmous' , like, basically strange characters in between my password. So I shut it down and the lights stopped blinking, it stayed white like it was charging. Then I removed the charger but it still stayed white!

I then removed the battery, and just went to sleep ***, hoping it would work later. I woke up around 6AM this morning and tried it (plugged in) and the caps lock kept blinking and this time the battery symbol was blinking steadily (white, off, orange, off, white, off, orange. . .) but when I got to the lock screen the keyboard didn't malfunction anymore. My PC showed that the battery was almost empty, and 'plugged in, not charging'. I removed the battery and it was still working while showing plugged in, no battery detected (which was what I expected). Meanwhile the caps lock and the battery symbol hadn't stopped blinking all through this. I felt uncomfortable with it blinking like that so I just switched it off. I tried switching it on again, still blinking, so I long pressed the power button to turn it off. Then this is where it got weird. When I'd long press to switch it off, the battery would stop blinking and stay on white. Then as soon as I unplug the charger they keyboard would light up and it'd turn on by itself (its supposed to be off). That kept happening so I turned everything off and just left the PC alone.

I tried to be as detailed as possible so you'd have all the information if you could possibly help me out with a solution. I kind of feel scammed now sort of because the friend I bought it from has sold me a bad phone in the past but he claimed he didn't know so I trusted him and overlooked it. I'm starting to feel like he knew his PC was a disaster waiting to happen. But, I didn't think he could be lying because I was there when he first bought the PC and I saw him unbox it.

P.S, I had looked on the internet for other solutions and I saw somewhere where it says the blinking latter could be because of an unsupported charger but the charger I'm using is the one that came with it. .  

My laptop info is below.

Problem is, I can't seem to get the laptop to recognize the hyperthreading on the CPU.

Windows Task Manager and every piece of software I run for analysis shows 2 cores, 2 threads, when all signs point to this being a 2 core 4 thread CPU.

Help?

Service tag 5S0MVW1

CPU-Z reports:

Intel I5 3230M

Family: 6 Model A Ext Model 3A Rev E1/L1

Cores 2, Threads 2

MOBO:

Dell Model 03C38H

Ivy Bridge Chipset Rev 09

HM77 Southbridge Rev 04

Bios A19 8/22/13

On a separate and likely non-related issue, this thing runs HOT. Like 65C at idle while just moving my mouse around. Likely due to the placement of the heatpipes / fans inside this thing, it does not look very well suited for proper ventilation.

I can live with the heat, but I want my 2 extra threads! :)

My screen went black after i went to "adjust screen brightness" then click on power saving then i turn it off the brightness. I couldnt turn on the brightness with anything. I tried to restart and make the screen brightness up on keyboard but it doesnt work

Hello

I forgot my Unlock Setup Password in Bios Security Menu,  

i need to change advanced setting but it requires MASTERCODE

I called the service in my country(Turkey)

They were not helpful.

Password my own responsibility :/

Motherboard replacement recommended :D

I have the bill and the box of the device.

But I do not speak English enough to call.(Dell voice call)

what can I do

***

my code :  (BIOS password two or three times incorrectly, it will give you an error code.)

FBE49469C0BE37F9

FPYBSZ1

Hello, I have a problem with wifi, last week my support assistant got 3 updates - bios, wifi, intel mangement engine - The problem is that wifi works at half power and I have a slow connection. In wifi, it runs only at 72Mbps and has previously run at 150Mbps. I also failed to install the intel engine, even though I installed it is still available for installation. Please advise someone. Sorry for google translator, perhaps it is understandable. Thank you very much

I still have a problem running windows 10, sometimes when I turn on the notebook is just a black screen, I have to turn off and then turn on and then it goes.

A mandatory update for windows 10 disabled my touchpad on my dell inspiron 15 5000.  The only device listed in the device manager is now the synaptics mouse, and no dell touchpad.  The newest driver on the dell site does NOT work with my inspiron, even though I found it by listing the service tag.  Would appreciate any suggestions or help in getting the proper driver to get my touchpad working again!!!!

Hello,

I've upgraded my Dell XPS14z to Windows 10. After a clean install my eject button at the keyboard isnt working anymore. I can't find a solution. Is there someone who can help?

Regards,

Rob

Where can I download updates for Dell DataSafe Local backup for Windows 7? Just recovered an Inspiron 1545 and had to do some hacking to make it boot and finish the restore.

Now Dell DataSafe Local backup can't see the recovery partition to create a recovery disc set. I've read elsewhere that reinstalling DataSafe will fix that - but first I need the installer for DataSafe.

I bought my Dell January 25 2017 I have had constant trouble with the colour calibration. The screen is always really dark, the dark colours are very ill defined. On my old Dell N5110 it is quite easy to see a black button on a black jacket on the new on it is impossible. I have tried adjusting the colour calibration and using True Colour but it doesn't seem to make much difference. The rest of the colours are also off especially when looking at skin tones.  Any suggestions how to make the colour less dark and clearer. 

I wanted to lower down my brightness but suddenly the screen went black / blank. I tried to turn on the brightness but the button doesnt work. I tried various way like pressing the F button and restarting, but nothing comes up. Not even the logonof dell and just blank

Hi all

So, this Inspiron 11 3162/3164 for sure has a soldered SSD to it which is only 30GB's and it also has soldered RAM, as you can see in this video, nothing is upgradeable:

(Please visit the site to view this video)

So, basically i have already taken it apart thanks to that video, and I reseated the CMOS battery just incase. 

The OS i am trying to boot from is Ubuntu, but I am not going to isolate this problem only over that OS, I will be attempting to install Windows 10 (because there is a key for it on the bottom of the laptop), 

but the main problem with Ubuntu is that I install the OS on the drive (Ubuntu recognizes the 30GB sandisk which is soldered to the motherboard), but after rebooting, I cannot boot into Ubuntu. 

The problem started when Ubuntu was already installed and my mom forgot her password, this is basically her computer and I am helping her. 

The laptop is out of warranty for sure so I am seeking out all possibilities for what we can do with this to bring it back to life. 

Anyways, I don't know if this is an MBR issue, but I have done a diagnostics test using the integrated tools that Dell provides you with the laptop, and it found errors with the onboard SSD for sure. 

So now I will format the onboard SSD with Ubuntu with a LiveCD, then attempt to install Windows 10 to see if that fixes the issue. 

I know I am not alone in this because I found a similar thread on this issue here. 

If anyone knows how to fix this problem please let me know. I just hope I dont end up having to have a USB HDD connected in order to use this laptop. 

My screen is blinking after 5-10 min after start...how to solve the problem please tell me..steps

It is either thread or screen problem..please tell me as soon as possible

Thanking you sir

I have just bought a Dell XPS 15 (9560) and a Dell WD15 docking station with 130W power brick (same wattage as the laptop's AC-adapter). When I only use the docking station to power the laptop the discrete graphics card (GTX 1050) does not seem to work. When I am in a game (eg. Starcraft 2), I get like 15 fps with the NVIDIA recommended settings. Then when I plug in the laptops's own power brick (while still in the game) I get an immediate four-fold increase in framerate. When I unplug the laptop's own power brick the framerate drops down to 15 fps again in a heartbeat. Furthermore, when I only power the laptop through the docking station, I cannot even find the discrete GPU in the list when I'm trying to run the Geekbench 4 compute benchmark (OpenCL). Only the integrated graphics shows up. When I plug in laptop's power brick I find GTX 1050 in the list.

I have run the Dell Command Update application and all my drivers and firmware are up to date. 

Does anyone have any idea to what the problem could be?

 I have a Dell Inspiron 15-5558 with i3 processor and 4gb built-in ram, I want to upgrade my ram. 

 Is this pc supports 16gb ram or I can only use maximum 8gb ram?

 Thank you.

I have an inspiron 14 3420 laptop. It currently has 2g ram. I would like to upgrade it to 4gb ram. I need to know the specifications of the accepted RAM types.

Speed ? 1600 mhz/ 1333 mhz

Voltage ? 1.5v or 1.3 v

DDr3 ram?

sodimm?

cl9 / cl7

Please help.