XPS 9560 : 2 months of dell *** and no solution.
Two months ago I received my new XPS 15 9560. When I first booted up,
it hanged on me and gave me some BSOD's. I figured that it was a drivers,
so I did a clean install of windows and finally got it stable.
Next, I noticed that the power jack was a little loose. It seems to be put
together pretty flimsy, so I caled Dell NL, they send a technician over
the next day. He told me it was Ok, so I left it.
A few days later, after taking the laptop from my work place to my home
(where it is a little more quiet), I noticed some annoying buzzing sounds /
static noises coming from the laptop. This would happen when scrolling
the screen and pressing a mouse button. But that's not all. This buzzing /
static turns was starting to turn into a high pitch whining noise as well.
I had not had the time to work much on the laptop while I was at work, so
that's why I probably didn't notice the buzzing earlier.
The buzzing / static noise is always there and the high pitch whine comes up
regurarly, regardless of CPU load or if the battery is plugged in. This is called
coil whine and it is a result of cheap components (capacitors vibrating) and /
or hardware design faults (I have a tech. degree, so I know what I talk about).
Check the video out here : drive.google.com/open
On day 16 / 17 ( I called Dell NL about this and they offered to replace the
motherboards. At the same time however, they also told me that they didn't know
if replacing motherboards would solve the problem, keep it more or less the same,
or make it even worse ....
Ofcourse, I then refused (wouldn't you?) and demanded either a refund or a new
non-refurbished replacement. Dell refused both, because it was a few days out
of the 14 day return window.
So : the machine has issues and Dell know's that repairs don't
solve the problem (just hit or miss) and at the same time won't take the machine
back or replace it? Are you kidding me ?
Then I figured that Dell NL won't help me, I'd try Dell Global (@dellcares).
After telling them my story, they seemed concerned that they would 'resolve' this
situation. I had hope and for a while I actually believed it. All they do is keep me on a
leash and 'buy time'. For more than a month now, I have been whining, shouting and
begging for a refund or replacement and I am still waiting for an 'update' as I write this.
But I'm done waiting.
To make a long story short :
I've paid 2000 euro's, for a headache. The laptop has issues and Dell don't want to take
it back , they won't replace it and have no solutions for in regard of repairs.
I though I had rights as a consumer...
Lex
