In need of a new power book, I decided to purchase the new XPS 15 9560 (16ram, 512ssd, 1080p). Some day in the future, scholars will maintain that this was the worst decision ever made by an individual in American history. This is my tale of warning. If you want the spark notes: DO NOT BUY THIS LAPTOP.
Within the first couple days of owning the laptop, I began to notice that simple tasks like writing an email or browsing a webpage were painful enough to make a grown man cry. Freezing and lagging, lasting anywhere from 5-30 seconds at a time, started to occur on an intermittent basis. A brand new, $2,000 laptop that couldn't run chrome or gmail, awesome.
Given that I would be using this laptop for my business, I had splurged on Pro Support Plus ($400 for 3 years), which allowed me to talk to useless, lying individuals with American accents instead of Indian accents. It also meant 24/7 support, which is great, because if you buy this laptop, you're going to be spending your entire day (and night) on the phone with tech support.
I purchased this laptop on 2/1/2017. Today is 4/11/2017. I just received my THIRD NON-WORKING LAPTOP.
Laptop #1 - After spending 5 hours on the phone with tech support, not only did she have no clue how to fix the problem, but by the end of our session, I could no longer sign in to the laptop, losing a weeks worth of work on the hard drive (I know, my fault), and being told that they would send a technician out to replace the hard drive. He came (2 hours late), swapped the hard drive, problem persisted. They wanted to keep trouble shooting remotely, and INSISTED that there were no other people reporting this problem. I asked for a new laptop.
Laptop #2 - Same problem, but this time, despite Dell continuing to insist that I'm just "really unlucky" and that "this isn't a problem we've been seeing", I would not be given a new laptop, I would be forced to endure a unique torture in the form of 3+ weeks of remote tech support, easily 20+ hours spent on the phone, only to be asked to send the laptop back to them for in-house diagnostics to be run. After my tech guy had the laptop for 3 days, he insisted that he was not seeing the problem. Despite spending dozens of hours on the phone with me, and knowing that this was something that happens briefly and then goes back to normal, I HAD TO ASK HIM whether or not he had given it his undivided attention in order to catch it (aka don't multitask on something that requires serious attention). Of course, he had not. Upon doing so the next morning, he immediately saw the problem (4 days just to SEE the problem), so he kept if for 2 more days, still not finding a solution. Eventually he decided to send me a 3rd laptop. Still insisting that this isn't a problem people are having.
Laptop #3 - Received yesterday, same problem, will be returning for full refund. I emailed him today and included multiple DELL FORUMS that show many people having the same problem. Can't wait for the response on that one.
Things to take away:
1. This laptop is a hot, steaming pile of landfill.
2. Dell support are lying puppets and I should have done my own research sooner.
3. You should always backup your data.
4. I will never purchase anything from Dell again for as long as I live and I will make it my personal mission to deter every person that I possibly can from buying from Dell.
5. I may have lost two months of my life, but I will never forget the pain.
6. Companies are going to use early adopters as beta testers, but not admitting when you have a serious, recurring issue is pretty scummy.
