Currently I have had my Dell Latitude E5440 serviced. The technician has replaced the motherboard of my laptop. I have witnessed the worst service ever from Dell. During the service, he removed all screws but failed to put all of them back to their positions. I saw 3 or 4 screws that did not fit to the screw holes, so he took some of the screws from his toolbox and fixed them into my laptop and put the screws of my laptop to his toolbox. it looked unprofessional to me. I am wondering if misuse of the screws will cause any damage to my laptop later on?
Another issue after has happened after the service, it is the laptop was totally dead just 1 day after the motherboard replacement although it worked perfectly in the past (the battery could last approx 4 hrs when full charge). After the battery is used until low battery, I plugged the charger in and leave the laptop for couple of hours. I came back and saw 92% battery charged so I unplugged and intended to take the laptop with me. However, the laptop shut down immediately after unplugged the charger and could not be turned on without the charger plug in. After plug in the charger and turn on on the laptop The black screen appeared with some writing
"your system automatically powered off because it became warmer than expected. This may have been caused by:
- Operating or storing the system in an environment where the environment temperature is too high or,
- obstructing the air flow from the system fan vents
......" So I run a diagnosis and found that "the battery is reaching its usable life"
Now this battery is dead but when I plug the charger on, it says "plugged in, not charging"
Can any experts here help me to figure out the issue and show me how to fix them?
I reported to Dell about the issues but I get a reply which is very general and it does not mention about the issue and how to fix it.
Thanks
Duc