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XPS 15 9550 and TB16 Dock

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I'm having problems getting a TB16 dock recognized on my XPS15 9550. I updated the BIOS and the drivers indicated in the Dell Thunderbolt Dock TB16 user guide. I connected the AC adapter to the TB16 and then connected the Thunderbolt 3 Type-C cable to the XPS 15. The Thunderbolt icon appears in the system tray but -

1. I get no authentication window to select the user setting.

2. When I right click on the Thunderbolt icon to view attached Thunderbolt devices there are none.

3. Of course no devices attached to the TB16 are visible on the XPS 15.

Attached Devices -

Thunderbolt Details -

I have been previously using a usb-c to Displayport adapter with no issues. Also the power button on the TB16 does power down the XPS 15.

I guess it could be a hardware problem with the TB16 but I'm hoping somebody has seen this and has a solution.

Thanks,

Steve


2 Month Old Problems-Advanced Resolution Has Not Resolved-Multiple Repairs & Tech Support

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Our "advanced resolution person" (Rajesh) who has been helping us with our incident has not been available at all this week, however we were told last night by another member of the escalation team (Rohan) that only Rajesh can help us. Rajesh told me that I could get help thru technical support or another member of advanced resolution, but tech support also told me that since my case had been escalated that they were not allowed to assist with my computer (this was on 3/7/17).

Here is a run-down of the issue:

  1. On 1/19/17 I bought a 13 inch 2-n-1 computer from Dell Outlet. It was listed as NEW (not refurbished).
  2. Immediately when I received it, it did not work properly. I contacted dell via phone. We spent over 2 hours on the phone/computer with technical support, but due to the computer running so incredibly slowly, the tech support person was not able to complete his tests because the computer froze.
  3. I could not return the computer because I was advised that I would forfeit the promotion code that had been used (since it was now past the expiration date) and that my only option was to send it in for service (this only happened after my initial email to you on 1/30/17).
  4. I mailed it in on 1/31/17 and did not get it back until 2/14/17 two weeks later. The motherboard and hard drive had been replaced.
  5. On 2/16/17 I turned it on, and IT STILL DID NOT WORK. If I open even one program or application the whole computer runs so slowly it freezes up.
  6. I contacted tech support via email and was told to do a system restart on it. I did that. It  did not fix anything.
  7. On 3/6/17 my husband spent over 4 hours on the phone AGAIN with technical support. They unloaded and reloaded the software and said that it should fix the problem. IT DIDN'T. The computer is running exactly the same as before.
  8. We were contacted by someone named Rohan on the escalation team. He said he would help us since Rajesh is out. But when we told him all of these issues (on 3/7/17) he said that only Rajesh can help us.
  9. Rajesh said he would be back today (3/8/17) but I have not gotten a call or an email in response from him.

All I am asking for is a working computer, what I paid for on 1/30/17. It has been over a month and a half. We have shipped the computer off for repairs. We have talked to technical support multiple times for hours on end. Nothing is fixing the problem. Please just make this right and replace the computer with a working one....or at least expedite the repair process if I must go thru this again. More than anything, I would love for a repair man to come to my house and fix it.

Please help me Dell! All I want is a working computer so that I can use it as needed.

 

Laptop shuts off when moved/playing heavy load games

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This might be weird but when I bend the lid of my latop screen or try to move my laptop, my laptop suddenly turns off without warning then restarts (sometimes it doesn't), this also happen when i play heavy load games like rise of the tomb raider, after 5-10 mins. in the game my laptop turns off. During a light load activities like browsing or watching videos it works fine, I've tried cpu and gpu benchmarking it also works fine, so its not heat problem. I thinks it's motherboard problem but im not sure. I've tried these:

removing the battery and  holding the power button for 30 secs.

running the diagnostic (It says the system's fine).

booting in safe mode.

My laptop is an dell inspiron 15 7566. I just bought it last month. What do you guys think?

Dual display not working with Dell E-Port Plus Advanced Port Replicator with USB 3.0 - E7450

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Here is my situation,

I own a Lattitude E7450, and needed to connected two displays to it. I went ahead and bought the Dell E-Port Plus Advanced Port Replicator with USB 3.0, since it has 2 DVI ports on the back. It shows it is compatible with my laptop.

I set up my dock, connected my laptop, as well as both external monitors. Only one monitor shows a duplicated desktop. When I go into the display settings, I cannot see any existence of another external display being connected.

All of my drivers are up to date, restarted laptop many times. Pretty bummed out.

Anyone have any solution/knowledge to this?

Studio 1558 won't complete boot process

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I have a Studio 1558, originally windows 7, upgraded to 10 a year or so ago.  When I try to boot it makes it to the password login screen, I successfully enter password then screen just goes blank. I ran diagnostics and everything passed. I tried the disconnect battery and power cable trick, no go.  Any idea what else I can try?  Thx!

TB16 with non-Dell laptop

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Yeah I know, not officially supported. However I have my TB16 operating 90% effectively with a Metabox/Clevo P750DM-G (Sager NP9758G). Hoping to get some help with the last 10%...

I have two ASUS 27in 2560x1440 monitors operating in extended desktop mode, daisy-chained via DisplayPort, with the laptop monitor disabled. When connected to the TB16 via DisplayPort, both monitors operate however they seem to be displaying at the native resolution of the laptop screen (1920x1080), stretched to fill the 2560x1440 native res of the monitors, with accompanying slight distortion of text etc.

CPU i7-6700K, graphics GTX 980M. Apparently this machine does not make use of the Intel on-chip graphics, and I'm unable to install the latest Intel graphics driver ('This computer does not meet the minimum requirements for installing the software').

Any suggestions as to settings I should tweak or drivers I should install are welcome.

Footnote: Purchased the TB16 with my eyes open and half-expected it not to work, however am pleased to report that it functions as advertised. Even this DisplayPort issue isn't a showstopper.

Issue with Dell technical service

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Currently I have had my Dell Latitude E5440 serviced. The technician has replaced the motherboard of  my laptop. I have witnessed the worst service ever from Dell. During the service, he removed all screws but failed to put all of them back to their positions. I saw 3 or 4 screws that did not fit to the screw holes, so he took some of the screws from his toolbox and fixed them into my laptop and put the screws of my laptop to his toolbox. it looked unprofessional to me. I am wondering if misuse of the screws will cause any damage to my laptop later on?

Another  issue after has happened after the service, it is the laptop was totally dead just 1 day after the motherboard replacement although it worked perfectly in the past (the battery could last approx 4 hrs when full charge). After the battery is used until low battery, I plugged the charger in and leave the laptop for couple of hours. I came back and saw 92% battery charged so I unplugged and intended to take the laptop with me. However, the laptop shut down immediately after unplugged the charger and could not be turned on without the charger plug in. After plug in the charger and turn on on the laptop The black screen appeared with some writing

"your system automatically powered off because it became warmer than expected. This may have been caused by:

- Operating or storing the system in an environment where the environment temperature is too high or,

- obstructing the air flow from the system fan vents

......" So I run a diagnosis and found that "the battery is reaching its usable life" 

Now this battery is dead but when I plug the charger on, it says "plugged in, not charging"

Can any experts here help me to figure out the issue and show me how to fix them?

I reported to Dell about the issues but I get a reply which is very general and it does not mention about the issue and how to fix it.

Thanks

Duc

New XPS 15 video chopping

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I got my 9560 last week everything run smooth apart from video playback from ssd.

I tried variety of players still same issue. It looks like it drops the frame or two in video and keeps going.

Netflx and youtube runs smooth no chopping.

Fully updated to the latest software, as well as did manual HD 630 Graphic update still same issue.

See video to get an idea (Please visit the site to view this video)

anoyone experienced same ?


Inspirion n5050 windows 10 unstable mouse erratic internet

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Is anyone else experiencing an erratic mouse and intermittent  internet with windows 10.  I have done a clean install of windows 10, upgraded all drivers, but still have an erratic mouse.Yet  my Dell touch mouse seems to work while hand held mouse is all over the place. Re-checked usb ports 3 times. Somehow the  usb with mouse and network is involved. Have re-installed network adapter several times.

Inspiron 5000 laptop and two monitors

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I just got my inspiron 5000 2-in-1 13" laptop with the i5 7gen processor.

It has a HDMI and USB-C port. Would it be possible for me to connect two monitors with HDMI (one direct HDMI and one USB-c to HDMI adapater) and extend the desktop to these two screens?

Would be interesting to know if that could work. Will I also be able to use my laptop screen together with these two or should I close the lid on my laptop if this setup works?

Thanks!

Service Tag Issue

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Bought a new XPS 9560 15" and can't get the dell system detect to find the service tag. When i enter it into the site manually my service tag is also unrecognised, making it impossible for me to download updates, ISOs etc. Any ideas? Pretty frustrating...

Dell 3521 BSOD UNEXPECTED STORE EXCEPTION Initially Windows 8 now on WINDOWS 10

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I own a Dell Inspiron 3521 laptop. In the very first month I started getting a blue screen and fatal error UNEXPECTED STORE EXCEPTION. There is no error code.

Dell support replaced the hard disk and then for a few months the error did not occur. Again I'm facing the same issue after warranty has expired.

I upgraded to windows 10.

Now, This is happening too often and I lose the work that is unsaved. Please help.

Warrant information no available

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Hi

I bought Dell inspiron 7350. I am getting an error 'no information available' and can't check my warranty period. My service tag is: 6SYQK32
This is the link where I am trying to get my warranty information.
And sorry if it's the wrong category. I didn't know where else to post.
Please help

D630: Bios firmware update fails to install

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Hi all,

I'm more curious than anything, for the device is running Windows 10 just fine, but do you have to first install Bios update A17 prior to A19? I couldn't get A19 to install. Thanks.

Tech Support at its Worst.

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We have a machine that was in need of repair. After doing the remote diagnosis Dell sent a tech out.

They tech verified we needed a new part, and instead of calling it in for us, he had us do it.

Dell Tech Support has been giving us the runaround now for 2 days. The tech on site verified all of the parts needed and what the problem is. TS wanted to re-diagnose, and will not send the part without us jumping through hoops. They ask for something and say "no worries, we will be sending the part", then an hour later get an email saying they need another piece of info.

The tech who went on site should have had the part delivered to us. We should not have to spend countless days arguing with TS to get a part that is under warranty, and clearly in need of repair, replaced.

We need resolution on this ASAP. The tech support rep has wasted enough of our time.

Case #: 944712306

Thank you.


XPS 9530 keyboard backlight settings not applying

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I am using the dell keyboard backlight settings to try to enable the automatic keyboard backlight ("Illuminate keyboard in low light conditions only") and it really is not working. 

I can click the check box to enable it, but when I press apply it just resets the checkbox to empty and sets the time for the keyboard backlight back to 1 minute. I have restarted my computer many times with and without manually adjusting the backlight with the key and I have re-installed the software to adjust the keyboard backlight. 

Nothing seems to be working.

Bios Update pushed through Windows Update?

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I have an Inspiron 17 7779 which just received a Bios update using Windows Update.  I caught it before it tried to install but did not see a way to stop it.

I have always felt Bios updates should be a user selection and not a required install.  Is that option no longer going to be a user preference?

As far as I can tell, the update was not part of a Dell Updater or some other Dell utility.. but I could be wrong.. 

XPS 13 - Not working unless power cable is plugged in and not charging. Please Help!

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While using my laptop today the power indicator (usually white, under the trackpad) started flashing orange. The battery indicator in the system tray of windows says that the laptop is plugged in but not charging, (it has been stuck on 86% and hasn't moved).

When the light started flashing orange I took the cable out and the laptop immediately went off. After that I couldn't turn it back on unless the power cable was plugged in. 

As I am writing this the light is still flashing and I cannot take the power cable out or the laptop will go off immediately, I've had no problems with the battery up until this point. 

I couldn't find any other way to contact technical support other than this forum.

Prompt help would be appreciated as I use this laptop every day and often aren't able to access wall power.

Alienware m17 R2 BAD Support Experience

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dose any 1 else have the problem with alienware m17 r2  ever since I got the laptop been having heating issue and I wanted to return the laptop and they said yes and I never received my shipping label and I stuck with it  after 6 month dealing with customer support finally they send 2 different technician and replaced heat sink first problem was still there than a second technician changed again the heat sink motherboard including the CPU And GPU and now the pc dose not even turn on at all ANY OF YOU HAVE THAT PROBLEM???

this is the worst experience that I ever head with the laptop and when I called to see the case progress they keep bouncing me all over which  the price I paid for it has been double now with wasting my time even I have to drop the work hours to get the technician  working on

last technician recommended for a complete exchange cause it dose not turn on after replacing 3 major parts and they don't even trust there own field technician they want to send more parts

me buying an alienware was the biggest mistake that I ever made so far

they suppose to call me back 2 days ago and no calls so far 

any advice will help Thanks all

KEYBOARD BACKLITE - DELL INSPIRON 17R SE - 7720 - Service TAG 9JY7FT1

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Hello !!!.

Please sorry but I don´t speak English very well. I live in Argentina but I bought my Dell Inspiron in USA.

Few days ago my keyboard backlite stopped working and I don´t know why.

I have tested with Fn + F6 and enabling the windows mobility center and nothing .... there is no way to turn it on again. I have not made any kind of software or hardware changes these days.

Operating system Windows 7 Ultimate SP 1 - Bios A17.

Someone will have some kind of information about it ???

Thanks a lot !!!!

Matias.

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