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Alienware M17X R4 died suddenly after “passing all diagnostics”

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Hello All

Alienware M17X R4  died suddenly after “passing all diagnostics”

 

 

My  M17X R4  does not turn on either with or without A/C adaptor

But attempts to boot with the battery alone. But shuts down after the keyboard light flickers twice

 

ACTION:

  1. Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for about 30 seconds.
  2.  Tried  to turn it on with with the cable plugged in without the battery,  which didn't work
  3. Re-install the battery with the cable unplugged
  4. Turn on the computer and check. Nothing happened except the keyboard light flickered twice without response
  5. Just before the 2nd flicker, you would hear a “click or flicker” as if something is trying to kick in which could not.
  6. What I am saying here is that something is failing before it even gets to POST.
  7. What is it?
  8. It is a shame that a gaming lap top as solid and expensive  as M17X R4  should disappoint and fail just like this.
  9. Experts should tell me what going on.
  10. Could the GPU thermal tape or CPU thermal paste help??

Thx

Matt


Inspiron 17R 5737 back lit keyboard

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I had to remove my keyboard to replace my wifi adapter. When I put it back, the backlight didn't work, although it had always worked up to that point. Does anyone know the location of the contacts on the ribbon connector and the socket? I assume I've broken the connection when I re-connected it.                        thanks                                                                                                                                                              Dek Messecar

7537 trackpad freezing randomly

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Hi 

I've had an issue that has become more frequent over the last month or so with the laptop, when regularly browsing the trackpad cursor will freeze for a couple of seconds and then be fine again. Could the trackpad be failing? I still have complete care warranty on the laptop if that is the issue.

I'm just wondering are there any diagnostic tests I can do to check if this is a software/hardware problem? 

I don't think it's a system resource problem, i've looked at the tast manager and CPU/RAM/Hard Drive usage rarely goes above 50%. 

Precision 5520 Touchpad

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Hi,

I just got the Precision 5520 and I was expecting to find a way to edit preferences on the touchpad gestures and such, but I haven't seen anything dealing with options like that. There is no touchpad icon in the system tray, and nothing obvious in the Control Panel. Am I just looking in the wrong place, or is something missing, or does it just not exist?

Thanks

Dell XPS 9343 Processor Fan

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Hello,

I'm having an issue with my processor fan.  It refuses to work.  Due to some other issues I replaced the motherboard, and decided to replace the fan as well while I had it open.  However it still has the same issue.  I updated the bios as well, with no success.  Any help would be appreciated.  I believe the info was:

error code 2000-0511

validation 96102

Does the Inspiron 15 7000 (7567) Gaming Laptop support an M.2 Internal SSD?

Dell 9400 laptop

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Hi I have a dell 9400 it wouldnt start up had the flashing lights black screen ,tryed all the lil fixes didnt work ,so I decided to dissasemble it because my latch wasnt working right n found I only had one fan is that normal

New External Mouse Stopped Responding

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I received my new laptop yesterday and bought an external bluetooth mouse with it.  I setup the external mouse yesterday and it worked fine.  Now today, it doesn't respond.  

Any ideas would be appreciated.

John


Unable to install network driver

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Hi All,

My network controller driver seems to have a problem as shown below

When I click on Update driver I get the following error

When I click on search for networks, my laptop does not show any available networks.

I need to resolve this asap, please I need advice on this.

Screen refreshing for no reason

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Hey all,

Recently my dell xps 12 duo started playing up and the screen started randomly refreshing. This happens on all screens I'm on, even the desktop screen. The computer will start flashing almost like its being refreshed constantly. I've included the link that shows what happen, although it is on the chrome screen this problem happens on any screen I'm on.

I've already reinstalled windoes 10 so i don't believe its software but I could be wrong. If anyone has any idea please let me know

Cheers!

Regards,

Ian

No Gb LAN? What are you thinking Dell?

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I am absolutely wild.  

Just bought an Inspiron 15 5000 with the very latest 7th gen i7 CPU, DDR4 ram, 4Gb DDR5 R7 video, SSD, full HD LED, Win7 Pro.  Spent over 2hrs on phone with tech support trying to get the LAN card to recognise 1Gb LAN, updating drivers, rolling back drivers etc.

Have now been informed the LAN card only supports 10/100 Mbps.  What on earth are you thinking Dell?  Even the Dell tech support guy has said it's like putting a bad engine into a Ferrari.  He was floored.  What are you doing Dell?  is NZ a dumping ground for obsolete hardware?  It's 2017, not 2010.  Since when have I had to ask about a laptop LAN speed capability?  Not for at least 5 years, until now.  Arrrgh.  How can you do this to me Dell?  What is going on?

I shake my head.  Since when have you been selling laptops that don't support Gigabyte LAN?  Even the $200 Dell I bought 5 yrs ago supported Gb LAN.  Clearly not fit for purpose.  Do you have a pile of motherboards that your trying to flog off to unsuspecting customers?  Come on.

SD card slot, can Latitude E5530, E5540 handle SDXC cards?

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Can the SD card reader in E5530 handle a newer SDXC high capacity (exFAT SDXC 256GB) card?
Can the SD card reader in E5540 handle a newer SDXC high capacity (exFAT SDXC 256GB) card?

For example, Kingston SDA3/256GB
www.kingston.com/.../sda3
?

Inspiron 1545 BIOS

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I have a dell inspiron running linux mint for a few years the touch pad has never really worked so i always use a usb mouse however when i went to change some setting in the BIOS yesterday i could use the arrow keys but i couldn't tick the boxes or click apply is there a way to get make this work or am i stuffed.(my apologies if this is in the wrong place please move it)


Thanks

Battery J1KND check - genuine or not?

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CN-04YRJH-48630-65K-01AN-A04

DP/N 04YRJH

Inspiron 17R SE 7720 - Checking configuration of mSata drive following Windows 10 upgrade.

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I have upgraded my laptop from the original Windows 7 to Windows 10 and would like some advice about the configuration of the mSata SSD.  My understanding of the situation is that the mSata drive is (or at least should be!) configured effectively as a cache for the C drive, storing the most frequently used files and therefore offering some of the benefits of an SSD whilst at the same time keeping the storage capacity of a conventional hard disk drive - in much the same way as Seagate did with their Momentus XT drives.

Following the Windows 10 upgrade, I am not sure that the mSata drive is still working as it should and I can find no documentation to assist me on the subject. Also, since the price of mSata SSDs has dropped substantially, I would like to consider the option of replacing the existing 32Gb SSD with a bigger one - say 128Gb, which at least in theory should give a very useful speed boost cost effectively.

Can anyone provide any further advice on the configuration of the mSata on the 7720, and whether what I am proposing is actually a feasible option?

Many thanks.


Laptop Beeped and Black Screen When Start Up, Turned On When Unplugged

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Hello, I'm unsure if this will be a continuous problem for me, this is the first that it's happened, so I decided to ask here to see what caused this, if anyone knows.

This morning, booted my laptop. It remained a black screen and then started beeping. I can't say how many beeps there were, I want to say it was either 4 or 8 though. Hard powered it off in fear, and then unplugged the laptop. To my surprise, when it was unplugged, it turned back on and now it seems to be working fine.

My laptop is a Dell Inspiron 15, 5000 Series, and I've had it for less than a month, so if it's anything major, warranty I assume would cover it. But wanted to ask first, if this was an error of some sort or if this is a sign of something serious. It's been working fine before, this is a first for it.

Sign PDFs on my touchscreen XPS 13?

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Is there any way to sign PDFs or otherwise create a signature using the screen of my XPS 13?

Dell automatic bios update

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Hello,

We have in our organization a few vostro 15 laptops for educational use. 

They have installed on them Deep freeze so after each reboot they pc will return to previous state. 

I noticed today that they had dell firmware update, and it caused one of the laptop to become unusable and had to reimage it. Is there a way to stop dell bios update?

Thanks.

Bios M5110

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Hello! I disable in BIOS setting support of USB and now I can't go to BIOS and load default settings. I don't have now working original laptop keyboard because my keyboard was broken and I using usb keyboard with laptop. It's possible to reset bios without keyboard? With changing something on motherboard or else with manipulation with chip or battery?
I can buy laptop keyboard, but it's will arrived to me for about month.

Mouse pointer freezes, slows down or disappears (solution)

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I had similar problems with my home HP laptop a while back. What do they have in common? The Synaptics pointer driver. I uninstalled it on my new Dell Precision 5510, and all is well again.

You lose gestures and have a basic mouse, but it's far better than dealing with the annoyance. Maybe Dell has the clout to get the driver fixed finally?

In the meantime, I'm happy to be gesture free.

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