Right side Hinge pulled free of screws and inserts on the keyboard side.

January 24, 2017, 2:59 pm

≫ Next: Dell D3100 Dock BSOD Problem?

≪ Previous: User guide - need help with touchpad setup

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I bought a Dell Inspiron 5545. From the first day I lifted the screen of the laptop, there was a click from the right side where the hinge of the screen meets the base of the laptop. I just assumed this was something internally that kept the screen in the open position because there are so many other items click when you open them. However, over the past few weeks a gap started to appear that has become increasingly larger between what appears to be the bottom of the case and the top in that same place where the right hinge is.

C'mon Dell.  It is a design flaw and should be fixed as such.

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Dell D3100 Dock BSOD Problem?

January 24, 2017, 6:55 pm

≫ Next: Refund

≪ Previous: Right side Hinge pulled free of screws and inserts on the keyboard side.

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Been getting random & frequent BSOD (Critical Process Died). Called tech support, they uninstalled & reinstalled several drivers including the dock driver. They also installed this click 2 fix app. The problem remains. I've already notified them about it. Hope to hear back from them tomorrow.

One thing I noticed: I don't get any BSOD when not plugged into the dock. I've already ordered a replacement in case this one is defective. Is there anything I should be looking for?? Would have I been better off choosing the thunderbolt dock instead??

Any advice is certainly appreciated.

-Mike

Refund

January 24, 2017, 8:14 pm

≫ Next: Image for Dell venue pro 8.1 tablet

≪ Previous: Dell D3100 Dock BSOD Problem?

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This is probably posted in the wrong forum but here goes..

I ordered an alienware 17 laptop and waited a few days for the order confirmation. My bank account was charged immediately however, no surprise there. Then I decided to call customer support, they told me that my order was declined because dell didn't have the parts for the laptop and they also said that my bank account was NOT charged. I told them that I can see the money has gone out. Then they offered me some other configuration and I declined and asked to cancel everything and that I want my money back. They said that if an order is declined you will be refunded within 48 hours.

It's been a lot longer than 48 hours and still no refund.

I have seen other forums (not on dell Community) saying that the refund process takes as long as 3 weeks?

If thats the case that is going to cause some me some difficulties as my main laptop is broken and I was hoping to get a new one within two weeks since I will be going abroad.

I have found another laptop on ebay but of course I cant pay for it since dell is holding my money. 

P.S I don't understand why you can configure a laptop that dell doesn't even have.

Image for Dell venue pro 8.1 tablet

January 24, 2017, 10:58 pm

≫ Next: DELL XPS 15 9530 - RESET TO FACTORY SETTINGS

≪ Previous: Refund

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I checked dell site said okay to upgrade to win 10, updated bios etc, upgrade wiped out my recovery partition, downloaded software to recover in dos prompt woul not works said no partition, downloaded keyin cloud would not extract said zipfile is empty even though it shows 500mb. Tried to download image of restore which came with factory and was told o would have to pay $30 to buy image which came preloaded on tablet. It is only 2 years old. I should no have to pay for it, when i spoke to tech support in Philipines they said Venue 10 was not tested with 10 when dell site says it was. Im ready to throw tablet againt the wall and buy a microsoft tablet they would never ask me to pay for something that came preloaded. I have been using dos/ windows since edlin times back in late seventy early 80's

DELL XPS 15 9530 - RESET TO FACTORY SETTINGS

January 25, 2017, 3:21 am

≫ Next: sudden black screen

≪ Previous: Image for Dell venue pro 8.1 tablet

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Hello,

Can someone please supply the Dell procedure to reset a Dell XPS 15 9530 back to factory settings.

No guesses please, only the recognised Dell methodology.

Many thanks

sudden black screen

January 25, 2017, 4:13 am

≫ Next: 714wc motherboard upgrade

≪ Previous: DELL XPS 15 9530 - RESET TO FACTORY SETTINGS

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my laptop dell 15 7559 the screen goes black during working and speaker make noise if i was played song during working but the device still working the keyboard is lighted and i hear the cooling fans i bought it last august this problem apears randomly but i noticed this more when i am playing league of legends and happens with charger or not and i have to restart it from power button i updated nvidia driver but no solution this is three cases after restart

first : starts normal

second : black screen with orange and white led which is in front of lap

third : strange colors

forth : blue screen

714wc motherboard upgrade

January 21, 2017, 8:46 pm

≫ Next: Alienware 17 R3 - Ideal Battery Replacement

≪ Previous: sudden black screen

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hi if i bought a xps l502x 714wc motherboard could i use my Socket G2 (rPGA988B) i7-2640m in that board?

Alienware 17 R3 - Ideal Battery Replacement

January 21, 2017, 11:18 pm

≫ Next: ssd on the wwan slot on the precision 3510

≪ Previous: 714wc motherboard upgrade

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I have a Alienware 17 R3-3758 that I had bought 'bout 2 years ago. Until recently it's told me: "Your batter can no longer provide sufficient power to your system and needs to be replaced."

The SupportAssist program that comes w/Alienware stated that my batter is:

PABAS0241231 (COMPAL | Li-I - Lithum Ion)

I was hoping someone could link me to a site that is legit. I don't know if DELL themselves sell the batteries anymore. Also, is replacing a battery for my PC hard? I've only opened it once to reset my BIOS since it crashed. There is an update to the BIOS (1.3.10) however it won't let me update unless the battery is charged up to 10%; which is why I'm assuming I need to change my battery.

Thanks for you time for reading my problem!

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ssd on the wwan slot on the precision 3510

January 24, 2017, 10:04 am

≫ Next: Bootstrap??

≪ Previous: Alienware 17 R3 - Ideal Battery Replacement

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is it gonna work or not?

Bootstrap??

January 24, 2017, 11:26 am

≫ Next: How to turn OFF Backlit Keyboard on Inspiron 15-5559?

≪ Previous: ssd on the wwan slot on the precision 3510

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I am trying to load software, and when i try to open it it says "unable to bootstrap". Can someone explain this in normal terms? Thanks

How to turn OFF Backlit Keyboard on Inspiron 15-5559?

January 24, 2017, 2:24 pm

≫ Next: Unable to turn off keyboard backlight on 15-5559

≪ Previous: Bootstrap??

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Hi all,

Just got an Inspiron 15-5559 Signature edition from the Microsoft store and I can't figure out how to turn off the keyboard backlight. I want to turn it off to save battery when it's not connected to AC.

I've tried pressing Fn+F10 as well as just F10 when FN is locked. I've installed Quickset and the backlight slider doesn't change the backlight levels at all. I've also went into BIOS and the backlight stays on even if I choose "Disabled".

Any ideas on how to turn it off? Thanks

Unable to turn off keyboard backlight on 15-5559

January 24, 2017, 2:57 pm

≫ Next: 9550 XPS 15 backlit keyboard issue.

≪ Previous: How to turn OFF Backlit Keyboard on Inspiron 15-5559?

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Hi All,

I recently got an Inspiron 15-5559 Signature edition from the Microsoft Store. I've been trying to turn off the backlight on the keyboard but none of the methods allowed me to do so.

I've tried pressing Fn+F10, as well as just F10 while the Fn key is locked.

I have also installed Quickset but that isn't working either. The slider in Windows Mobility Center moves but it doesn't change the backlight brightness at all. 

Lastly, changing the keyboard illumination settings in BIOS doesn't change the backlit levels either.

Any ideas on how to get it to disable? Thanks

9550 XPS 15 backlit keyboard issue.

January 24, 2017, 3:37 pm

≫ Next: sudden black screen

≪ Previous: Unable to turn off keyboard backlight on 15-5559

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I've recently purchased a 9550 XPS 15 from the Dell outlet and I received it earlier today. I'm very happy with it, and it's come in perfect condition. 

However, I can't seem to get the keyboards backlight to work.
It was definitely listed as coming with the backlit keyboard.

I've tried all sorts to try and get it to work. FN + F10 does not work. 

I've tried looking in bios to see if it had been disabled in there. Which it hasn't, as far as I can tell.

I've been doing research online, I don't see any option in the mobility center for any additional Dell options.

I do have the icon etched in to the F10 key to change brightness on the backlight, which would lead me to believe it is the correct keyboard installed.

I've sent a support request off to Dell about it, just thought I'd leave a message in here to see if I get a quicker response.

Any suggestions? Cheers.

sudden black screen

January 24, 2017, 4:30 pm

≫ Next: Dell 14-3452 with eMMC 32gb for C:drive. No Drive Installed

≪ Previous: 9550 XPS 15 backlit keyboard issue.

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my laptop dell 15 7559 the screen goes black during working and speaker make noise if i was played song during working but the device still working the keyboard is lighted and i hear the cooling fans i bought it last august this problem apears randomly but i noticed this more when i am playing league of legends and happens with charger or not and i have to restart it from power button there are four cases after restart

first : starts normal

second : black screen with orange and white led which is in front of lap

third : strange screen colors

forth : blue screen

Dell 14-3452 with eMMC 32gb for C:drive. No Drive Installed

January 24, 2017, 4:58 pm

≫ Next: New RAM not working in Dell Inspiron 3558

≪ Previous: sudden black screen

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I have a Dell 14-3452 given to me for my 10 year old grandson to use with Win10. It has the embedded eMMC installed with 32gb for C: drive. I was able to update Win10 to 1511. Not enough storage to upgrade to Win10 1607.

 

 I downloaded Win10 from Microsoft using the MCT to a USB stick with the intention of doing a clean install to the eMMC and then using a 64gb SD card for the Apps.

 

I screwed up and deleted the C: drive partitions, I should have extended them instead.  Win10 install said unable to install on drive.

 

Found a tip on Dell forum to use Shift +F10 at the WIN10 install screen to get to diskpart. Then, list disk>select disk 1>clean> create primary partition>active> format fs=fat32 quick>convert gpt

 

Since then Dell 41-3452 says no drive installed.  I’ve reloaded the default using F9 at the setup screen. I can’t remove this embedded C: drive to re-initialize. With the Win10 USB stick installed I select USB at F12 boot up, the PC goes straight to Dell ePSA pre boot assessment diagnostics.

 

I think I may have killed this PC.  Any suggestions greatly appreciated.

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New RAM not working in Dell Inspiron 3558

January 24, 2017, 6:07 pm

≫ Next: Adobe Premiere Pro performing horribly on Dell XPS 15 9550 (i7, 16 ram, 512 ssd)

≪ Previous: Dell 14-3452 with eMMC 32gb for C:drive. No Drive Installed

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I recently took my laptop apart to install a new chip of RAM into the extra slot. Everything seemed to have gone well except after I got my laptop pieced back together I tried to restart my laptop and it started making a very loud beeping sound repeatedly. My laptop went to an error message stating something along the lines of "No memory detected on previous boot" and gave me the option to restart, and upon doing so my laptop starts up without the beeping. 

The problem is, my laptop still says it only has 4GB of RAM instead of 8GB and my laptop will repeatedly beep very loudly any time I start it up.

How do I get my laptop to register the new RAM I've added and stop beeping every time I start it up? 

The model number on the new RAM I inserted is M471B5273DH0-CH9

Any help is much appreciated!

Adobe Premiere Pro performing horribly on Dell XPS 15 9550 (i7, 16 ram, 512 ssd)

January 24, 2017, 10:03 pm

≫ Next: (A7) Me FW Downgrade - Request MeSpiLock Failed

≪ Previous: New RAM not working in Dell Inspiron 3558

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I bought this laptop a year ago from the Microsoft Store and recently I've been experiencing some really bad performance issues on Premiere Pro. Anyone else? My workflow never goes smoothly as before. No matter how much I tweak the settings, reset and wipe the laptop, bring it to the Microsoft Store to try to replace the laptop (didn't work because the laptop needed physical damage for the warranty to apply), I couldn't fix this problem. Whenever I play back anything in Premiere, it's almost aways choppy. Even when just previewing a video clip! Just imagine how frustrating it is to edit on this thing now. It does this weird stutter where it continuously goes back to the last frame of the video making the playback really choppy (if that makes any sense). Also overall the performance has just been really bad recently. 

(A7) Me FW Downgrade - Request MeSpiLock Failed

January 24, 2017, 10:04 pm

≫ Next: Can't Disable Backlit Keyboard on Inspiron 15-5559

≪ Previous: Adobe Premiere Pro performing horribly on Dell XPS 15 9550 (i7, 16 ram, 512 ssd)

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I have an Inspiron 7559 that is failing to boot. It displays "(A7) Me FW Downgrade - Request MeSpiLock Failed" just after showing the white Dell logo.

I think my daughter turned it off when an automatic BIOS upgrade was started. The system was reporting the BIOS was at 1.2.0 but it couldn't see any USB drives. I ran BIOS recovery which left me with version 1.1.3 and the ability to see USB drives - still not able to boot into Windows 10.

I downloaded the latest firmware (1.2.1) and created a new bootable USB drive to update my firmware. If I run the Inspiron_7559_1.2.1.EXE from a DOS prompt or from the BIOS Flash Update option after hitting F12 it fails with "Unable to start a Secure Flash session".

Running from DOS:

I get promoted to Start to Flash: Y

Decompress ROM completes.

Get related info.

Uploading the ROM into the BIOS completes.

Uploading the ME Capsule data into the BIOS completes.

Begin to update BIOS from version 1.1.3 to 1.2.1 fails with"Error: Unable to start a Secure Flash session."

I've tried various boot settings of UEFI/Secure, UEFI/NotSecure and Legacy. Also Dell DDDP and Rufus to make bootable DOS USB drives.

I've also tried using the recovery utility (hold esc + control when connecting in the AC power) with a USB and a BIOS_IMG.rcv - I get a black screen and 3 amber flashes followed by 4 while flashes on the LED. Without a USB I will get the recovery screen.

Diagnostics did not report any issues.

Would love to know what I need to do flash this laptop. This security stuff is really annoying.

Thanks!

Can't Disable Backlit Keyboard on Inspiron 15-5559

January 24, 2017, 10:06 pm

≫ Next: Laptop Stand - To hold E7470 and Dock

≪ Previous: (A7) Me FW Downgrade - Request MeSpiLock Failed

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Hi All,

I recently got an Inspiron 15-5559 Signature edition from the Microsoft Store. I've been trying to turn off the backlight on the keyboard but none of the methods allowed me to do so.

I've tried pressing Fn+F10, as well as just F10 while the Fn key is locked.

I have also installed Quickset but that isn't working either. The slider in Windows Mobility Center moves but it doesn't change the backlight brightness at all.

Lastly, changing the keyboard illumination settings in BIOS doesn't change the backlit levels either.

Any ideas on how to get it to disable? Thanks

Laptop Stand - To hold E7470 and Dock

January 24, 2017, 10:14 pm

≫ Next: Dell Inspiron 15(5559) Won't Turn On / Stuck on Dell Logo

≪ Previous: Can't Disable Backlit Keyboard on Inspiron 15-5559

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Hi,

Does anyone have any ideas for laptop stands for an E7470 laptop with its docking stations, the only ones I can find are not wide enough to hold the dock as well.

We have users that want the laptop raised up to be the same eye level and height as the attached monitor.

Thanks