This is my first post, and I haven't really done the forum thing in awhile, but it's late here and I'm just reaching out to see if I get any good advice before I have to wake up and deal with Dell phone support tomorrow :/

I have one of the new Alienware 14's, the base model. We had a good relationship for awhile, then recently I started getting some BSODs. Called Dell support, they figure it's the graphics card drivers so I uninstall and go back to the previously released drivers... things are working okay again. Then today I plug in my HDMI cable to play something on my TV and both screens go black... unplugged HDMI cable and now my computer has no dedicated graphics card. Not in the bios or anywhere. If I go to Device Manager, it's not there (unless I click on "Show Hidden Devices", then it comes up, and if you open it it says "Code 45: not currently connected to the computer"). I've tried a lot of different things so far... and I uninstalled everything NVidia on my computer... but I can't reinstall drivers 'cause all the installers says I don't have an NVidia card. So I have no clue what to do but I'm getting pretty frustrated :/

Any advice is welcome, especially if you dealt with this or similar.

I loaned my Dell Inspiron 1521 laptop to my daughter so she could do a report for college. When I got it back and turned it on the screen is black and there was at first one beep, I waited 15 minutes to see if the computer would load and nothing happened so I turned it off by pressing the power button. I waited a couple minutes and turned it back on, now instead of one beep I am getting beep beep a short pause and then one more beep (all beeps are short.) This time I left the computer on almost an hour to see if anything would happen and again after the beeps nothing happened. What does this mean?

Hi all,

So i have an Xps 17 702x and wondering how many Hdd slots there are? Have 2 500Gb Hd's, but need a 2Tb now. Is there a 3rd slot? Or can 1 of those 2 be swapped easily? Couldn't find much through google, so instead of waisting my time thought i'ld ask here... :)

Thx alot up front, have a good one...

Yonei

OK,below is a conversation between dell customer service,a supervisor and I.This is pretty much self explanatory for the reason I refuse to buy anything from dell again!!!I suggest if you buy a dell don't expect to get anywhere with customer support or service for any issues that you may have!!!! Not sure how long this will be posted because I'm sure dell doesn't want you to see  how they treat their  customers.

           
 9:16:48 PM        System      System     
https://chatadengine.dell.com/chatadsengine/adengine/Default.aspx?queue=7283fe96-d898-498c-8117-08de7843f7fd
 9:17:43 PM        System      System     
Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at support.dell.com to get technical help.
 9:18:48 PM        System      System     
You are now being connected to an agent. Thank you for using Dell Chat
 9:18:48 PM        System      System     
Connected with Sumeet_229317
 9:18:57 PM        Customer      Frankie Brearley     
hello
 9:19:07 PM        Agent      Sumeet_229317     
Thank you for contacting Dell XPS hardware warranty support. My name is sumeet and my rep ID is 334820. How may I assist you today?
 9:21:33 PM        Customer      Frankie Brearley     
i have recently expierienced alot of problems with my dell xps 17,recently a tech had to come out and do an on site repair to replace my hard drive,there were alot of programs missing and one in paticular that i realy need and use often was microsoft office starter that was preloaded at time of purchase,there is no download anywhere for the office starter program through microsoft as it is a preloaded program
 9:21:55 PM        Customer      Frankie Brearley     
i use it for my business and need it back on my pc
 9:22:39 PM        Agent      Sumeet_229317     
I understand that this is an inconvenience but please be assured that I would do my best to resolve the issue that you are experiencing.
 9:23:04 PM        Customer      Frankie Brearley     
the problems with this dell has cost me 7 days of work now so far at 300 a day,that is a total of 2100 us dollars i have lost as a result of faulty hard drive
 9:23:33 PM        Customer      Frankie Brearley     
now i still cant get my work done as my office starter is gone
 9:24:39 PM        Agent      Sumeet_229317     
Give me 3 minutes while i check the system details.
 9:24:49 PM        Customer      Frankie Brearley     
ok
 9:27:14 PM        Agent      Sumeet_229317     
I check the system details and i see that you are having XPS L701X with windows 7 on it?
 9:27:31 PM        Customer      Frankie Brearley     
yes
 9:33:56 PM        Customer      Frankie Brearley     
are u there?
 9:34:26 PM        Agent      Sumeet_229317     
MS office starter pack is a complimentary software which dell installs only on new systems, now as the hard drive is been replaced MS office starter will not be installed on it.
 9:36:14 PM        Customer      Frankie Brearley     
it came with my pc when i purchased it new ,ithats why i purchased the dell in the first place,it is gone now because your hard drive failed after only 5 months and i exspect the original software to be back on my pc as that is the way i bought it
 9:37:22 PM        Customer      Frankie Brearley     
this is the second laptop i purchased from dell and i dont appriciate you telling me office came with it new but now ur screwed.....
 9:37:57 PM        Customer      Frankie Brearley     
i have spent over 5000 us dollars through dell and exspect my system to be as it was
 9:39:52 PM        Agent      Sumeet_229317     
I understand how frustrating the situation is, let me see what best i can do for you.
 9:41:53 PM        Agent      Sumeet_229317     
we offer ms office starter on a 1 time basis, please allow me 2 minutes while i look up more option for you.
 9:43:42 PM        Agent      Sumeet_229317     
Sumeet_229317 pushes page, http://office.microsoft.com/en-us/try/
 9:44:05 PM        Agent      Sumeet_229317     
You may download a trial version of ms office from the link above, it contains all the features and programs.
 9:47:32 PM        Customer      Frankie Brearley     
#1 i dont care if you offer it on a one time basis,it was on my pc when i purchased it,you guys replaced my hard drive,it should have been preloaded on the new hard drive period,your hard drive failed,lossing my software that is supposed to be installed from the factory,#2 i dont want a "trial" version,i want my office starter back as you guys have already cost me over 2000.00,i will contact my attorney and file a suit for lost wages against dell and for getting ripped off over a pre installed program that you are telling me is no longer available on my system due to your hard drive failure
 9:48:06 PM        Customer      Frankie Brearley     
i am not buying the software and expect this to be taken care of immediatly or i am taking action
 9:49:20 PM        Agent      Sumeet_229317     
Please wait a moment while my manager joins the session.
 9:49:53 PM        Customer      Frankie Brearley     
also,the trial is only for 60 days,then where do i go from there?i dont think so,either reinstall the original software on my pc,send me the starter disk,or do whatever you have to but i expect it to be handled appropiatly in a timnely manner
 9:52:04 PM        Customer      Frankie Brearley     
if this is how you treat your customers ill be sure to post it for all to see what a great expierience i have had with dell
 9:52:47 PM        Agent      Sumeet_229317     
Thank you for staying connected, My name is Vishal and I am the supervisor here.
 9:53:23 PM        Customer      Frankie Brearley     
like i said,i have spent over 5k on laptops and accessories through dell,have been a loyal dell customer for over 4 years and dont appreciate this treatment
 9:53:48 PM        Customer      Frankie Brearley     
hello vishal
 9:55:22 PM        Agent      Sumeet_229317     
Frankie , I do understand that you are upset about this , but Office starter is a one time complimentary OEM software from Microsoft which is installed on Dell computers.
 9:55:46 PM        Agent      Sumeet_229317     
As this is a one time complimentary OEM software from Microsoft we will not be able to install it on replacement hard drives.
 9:56:26 PM        Customer      Frankie Brearley     
so you are telling me that basically im screwed because of your faulty equipment
 9:56:50 PM        Customer      Frankie Brearley     
and then telling me to buy the product i already had at time of purchase
 9:57:04 PM        Agent      Sumeet_229317     
I apologize for the inconvenience caused.
 9:57:08 PM        Customer      Frankie Brearley     
your hard drive failed,after only 5 mnths
 9:57:42 PM        Customer      Frankie Brearley     
i am contacting my attorney and will not let this stand and am also contacting microsoft and posting all of this
 9:58:33 PM        Agent      Sumeet_229317     
I would request you to understand that Office starter is a complimentary software from Microsoft and we can install it only once on new computer.
 9:59:03 PM        Agent      Sumeet_229317     
Frankie , I would go ahead and escalate this case to our escalations team.
 9:59:40 PM        Customer      Frankie Brearley     
my pc wasd new and because of your hard drve fail my software is gone
 9:59:43 PM        Agent      Sumeet_229317     
Please allow us 24 to 48 hrs and one of our team members in escalations team will call you back.
 9:59:58 PM        Agent      Sumeet_229317     
You can discuss this issue with our escalations team.
 10:00:03 PM        Customer      Frankie Brearley     
330-523-9128
 10:00:13 PM        Agent      Sumeet_229317     
I understand.
 10:00:33 PM        Agent      Sumeet_229317     
Please provide me your alternate contact number and the best time to reach you .
 10:01:46 PM        Customer      Frankie Brearley     
my # is 330-523-9128 and can be reached anytime on that #.in the mean time i am contacting my attorney as i feel like i have been taken for a ride and taken advantage of
 10:02:07 PM        Customer      Frankie Brearley     
you dont want to help me resolve this issue thats fine
 10:02:35 PM        Customer      Frankie Brearley     
this has already cost me over 2000 us dollars
 10:02:44 PM        Customer      Frankie Brearley     
i will not let this stand
 10:03:17 PM        Customer      Frankie Brearley     
is this how you treat all dell customers?
 10:03:42 PM        Customer      Frankie Brearley     
give them the run around over your companys faulty equipment
 10:04:09 PM        Customer      Frankie Brearley     
telling them ..so sorry but we wont help you
 10:05:04 PM        Agent      Sumeet_229317     
Frankie , if there a option to reinstall office starter I would have been glad to help you , but unfortunately we do not have a option to reinstall it.
 10:05:24 PM        Agent      Sumeet_229317     
Please wait for a call back from our escalation team.
 10:05:34 PM        Agent      Sumeet_229317     
You can expect a call back in 24 to 48 hrs.
 10:06:19 PM        Customer      Frankie Brearley     
and what will that call do for me? tell me the same thing you are right now..that im screwed because your pc failed
 10:06:38 PM        Customer      Frankie Brearley     
cost me another 600
 10:07:39 PM        Agent      Sumeet_229317     
I can understand your situation. I have already documented our conversation. They will lookout and see if there are any other options available.

Hola,

Alguien podría ayudarme, desde la semana pasada mi Laptop N5110 cuando inicia me envia 8 pitidos y la pantalla se queda en blanco. Ya he conectado un monitor y me funciona y a la vez hice el test de video y todo bien.

Me pueden ayudar que más puedo probar para poder resolver el problema.

Muchas gracias por su ayuda.

Hi All, 

The IT department for my company has purchased multiple E7440s to test before deploying to the rest of the company. Unfortunately most of us are having issues when they are plugged into port replicators. 

After a brief search online it seems that we are not the only ones to experience these issues:

http://forum.notebookreview.com/dell-latitude-vostro-precision/718952-latitude-e7240-e7440-leaked-12.html

Is anyone else experiencing this 

AND is there a fix yet?

RE: Power not on Reply by DELL-Manshu S Hi Nurmohammad, We regret inconvenience caused to you. Please unplug adapter and battery. Press and hold power button for 15 seconds. Plugin the adapter and turn on system. If system does not turn on, try a good known adapter. If system still does not turn on, send me Service Tag and name listed on the account in a private message. Thanks & Regards Manshu S #iworkfordell

Temperory Problem Solved .I run my laptop .But problem accured again 26.11.13 9.30 AM. My sevice tag is 20YCRX1

Recently upgraded my pc from Japanese Windows 7 to US Windows 8.1. When I did this my keyboard's 10-key (right-side numeric key pad) stopped working. Does anyone know where I can download the driver for my laptop so that I can get this fixed? Have tried to use the Dell online help but it was of NO HELP since I bought it in Japan and Dell only helps US customers.

Thanks very much

i had bought dell laptop before 2 years..today eve when i was booting ma system...i got a reply that "NO BOOTABLE DEVICE FOUND" it is displayed in black screen.... can i recover ma system from this failure and recover my C: data..........please give me reply....i need c: data...plz giv ur suggestion....

Hi my Dell Laptop gives me 7 beep tones when i try to turn it on(also got a blank screen).I read some other topics around and i wonder what can i do with mine.My specs are

Dell Model:INSPIRON 15

Dell Model No:5030-9885

Colour:Black

Country:GR

I guess my warranty has ended from 02/04/2013 so whats next?

Hi. I am trying to back up Windows 7 OS from my Laptop Inspiron N4050 but can't get it done.  Apparently, I deleted the original Dell Utility, which came with the machine.  I did not receive any CDs with the machine.

Windows' built-in BackUp/Recovery Utility has been disabled by OEM.

I have already downloaded the Dell - Backup - Recovery Management file - ver A02.  However it is not compatible with N4050.

I'm stuck.  DO I use third-party software? Or does DELL have a solution?

Hi everyone,

A week ago I did some updating on my Inspiron 17R SE 7720 including Bios update to the A11 version. Unfortunately after this update I realized that the nVidia Geforce GT 650M graphics card was gone from my system.

I read other posts and people that have come across this issue suggested that re-installing the bios would fix the problem, however in my case it did not.

Also I have installed the newly released BIOS A12 and A13 versions but non of these have fixed this issue.

Also re-installing windows does not either fix this as suggested by others in other posts.

I have also run the computer diagnostics from the bios and the card does not show up there either, is like if the nVidia Geforce GT 650M graphics card was not installed on the system.

Lastly I have run a version of Ubuntu on my Inspiron 17R SE 7720 and run a system check and neither the card is detected, just the Intel HD Graphics 4000 is detected on windows or linux.

Please someone from dell help us fix this issue, as it is definitely a BIOS PROBLEM.

If you are one of the unlucky ones like me that saw disappeared the nVidia Geforce GT 650M graphics card from your system, please share your experience with me.

Thanks for your responses.

--------------------------edited on 22/10/2013 by me (luiavag)------------------------------

After 7 exact months of supplition since I started this discussion Dell has finally done it.

Bios A16 addresses and fixed this isue.

Link to Official Inspiron 7720 System BIOS A16:

http://www.dell.com/support/drivers/uk/en/ukbsdt1/DriverDetails/Product/inspiron-17r-se-7720?driverId=FJY72&osCode=W864&fileId=3290558924&languageCode=en&categoryId=BI

Finally, we can get back to gaming!

LOL

Hi I've recently started experiencing a problem with my dell inspiron laptop keyboard. Everytime I press certain keys, I get a wrong output.

I have tried restoring my computer, using antivirus and malware software but I've been unable to solve this issue. Please help.

I purchased dell inspiron 15r turbo with already installed windows 8,so i want know my windows 8 product key,so i can improve it.Another question is that dell inspiron 15r turbo has a keyboard backlit option,every keys light up except spacebar.Why is it?

Greetings

Laptop: Dell Inspiron 15 3521

CPU: I5-3337U

Memory: 4GB

Hard Disk: 750GB

Screen: 15.6'' HD Touch WLED

Net: 10/100 Dell Wireless 1703 Card

Graphics: AMD Radeon HD 7670M 1G DDR3

OS: Windows 8.1 x64

How do I boot from cd?

when I enter the Bios\Boot I see this screen:

Legacy Boot (inaccessible)

UEFI Boot:

Load Legacy Option Rom <disabled> (inaccessible)

Boot List Option <UEFI> (inaccessible)

Secure boot <enabled>

Secure Boot Mode <standard>

Restore Factory Defaults (inaccessible)

Delete All Security Boot Keys (inaccessible)

Add Boot Option

Delete Boot Option (inaccessible)

View Boot Option Properties (inaccessible)

when I try to add boot option I see only the hard disk.

the dvd is working properly (it is a Samsung TSST SU-208BB

Please help

thanks

Hi, I've just purchased the XPS L502x laptop with the GT540M graphics card. I was just wondering if this card is upgradable or is it built into the motherboard. It would be nice to be able to fit a GTX560m in the future if possible.

Thanks

Craig

Hi,

I got a Latitude E6530 with an E-Port II a few weeks ago. In general it's great but I have had one annoying problem a few times:

The laptop is docked with the lid closed, and two external monitors, and an external USB keyboard and mouse connected. It's running Windows 7 Ultimate.

The laptop goes into standby after a few minutes of inactivity.

When I press the power button on the dock to resume from standby, the external monitors stay in standby mode and the mouse and keyboard don't power on (no num lock light or laser on the bottom of the mouse).

If I undock the laptop and open it, the screen stays off and it doesn't respond to keyboard or touchpad input, even after several minutes. However the power light is on and the hard disk light occasionally blinks. The only solution is to power off the laptop by holding the power button for a few seconds.

Note that this doesn't happen every time that the laptop is woken from standby, it's only happened 3-4 times in a month. The Windows logs don't show any errors either.

Has anyone else had this problem? If so, how did you solve it?

Thanks,

Alistair

Hi,

I have a Dell Inspiron 3421 - 14 inch with a Intel Core i3-3217U CPU, and i would like to upgrade to a better processor,

Is there a way I can do that?

Can i upgrade CPU by myself ?

What is the maximum cpu can i upgrade to? Thank you.

I'm trying to restore to factory settings because I got a new Dell laptop.  I'm giving 10v to my son and want it wiped. I've done the F8 thing but I don't have the "System Repair" option. I read on a forum to try Alt+tab+F11 and it doesn't work. Can anybody help me with this issue please? I'm not real good at the technical stuff so if you have a solution I'll probably have to have it step by step. sorry

Hi,

I installed Windows 8.1 yesterday and after the installation I noticed that my camera wasn't working. The Skype and Camera apps don't recognize there's a camera. After seeing this I installed the Dell Webcam Centre, but it didn't recognize it as well. I tried uninstalling the drivers and installing them again. The drivers for the Quanta webcam apparently don't recognize Windows 8.1 (I got an error message saying that you must have Windows XP SP2 or above to install them) so I installed them in compatibility mode for Windows 7. Unfortunately that didn't work as well. And now in the Device Manager the integrated camera is missing when it was working before the installation. Any ideas on how to resolve the issue? Is it possible that it's a hardware issue, a loose cable in the camera docking station or it's some kind of incompatibility with Windows 8.1? Thanks for everything in advance.

Kind regards, Ivan L Petrov