DIAGS partition deleted by Windows recovery tool

December 20, 2016, 5:28 am

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Hi all!

I mailed Dell with this question, but never got an answer. So now I'll try it here. Yesterday I had to restore a Windows 10 image on a Dell laptop. Unfortunately something went wrong and the Windows recovery tool had to format drives before restoring the image. Little did I know that it also deleted my data partition without asking. :-( Cost me whole night to gather the most important things from backups and syncs I luckily have. Anyway, it also removed the DIAGS-partition that is mentioned in this thread. Logical, since images are only made of the system and EFI partitions.

Windows 10 runs fine again now, but there is a nag in the back of my head. Is DIAGS necessary, does Windows do anything with it? I guess not, because this laptop originally came with Windows 8.1. Last year I did a clean install of Windows 10. I actually didn't even expect that the DIAGS partition would survive it. Anyway: should I be worried about the deleted DIAGS-partition in relation to the stability of Windows  10 or are they in no way related?

Follow-up question: the diags-tool from the bios is still working fine. What is actually he difference between both tools?

The laptop is an Inspiron 7537, to be exact. :-)

Greetings,

Ronald.

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Alienware laptop

December 20, 2016, 6:16 am

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So i turned of my alienware 17 r3 and its keyboard when i turned off the laptop was glowing and i cant turn the keyboard off and i cant turn the laptop on, the only way i know is to wait till it charges out, please help. Thanks.

Can an M.2 SSD be installed in Dell precision 5510?

December 20, 2016, 6:36 am

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My Dell precision 5510 came with 256GB Samsung 950 PRO NVMe M.2 SSD. I want to upgrade it with Samsung SSD 850 EVO SATA M.2 1TB , which is a 1TB SATA SSD drive. The 850 EVO M.2 drive has two notches on it's M.2 port, while my 950 pro has a single notch (see the following images). My laptop has an 84Kwh battery, and not the 56Kwh, hence there is no space for a 2.5" drive. I can only install an M.2 drive, in the given slot.

Will the 850 EVO physically fit in my laptop? 

Will 850 EVO work correctly, considering that it is SATA and not NVMe, and has two notches, instead of one?

XPS 15 potential safety issue

December 20, 2016, 8:18 am

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So I was coding away on my XPS 15 on Sunday, when I thought I could smell burning and a weird fizzing sound. Picked the laptop up to check underneath and inadvertently touched one of the casing screws - ouch - burnt my hand - it's still blistered a couple of days later. Anyone else had this happen to them? I've contacted tech support, but it will apparently take 48 hours for them to investigate what could have caused this.

DELL XPS 12 9250 Bios Update Stalled

December 20, 2016, 9:40 am

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I have applied the Dell notified update to the BIOS. It has run for 2 hours and nothing has happened. How long should I have to wait and what is the damage if I shut down?

XPS 12 9250  Windows 10

Laptop OS cannot remember time

December 20, 2016, 11:04 am

≫ Next: XPS 13 9350 crashing on restart- can't update drivers or BIOS.

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Hi there, I noticed a problem with my new dell xps 13 9360 ever since I bought it, but I never thought it might be a major one. Since I kept having it, I checked on the Internet, and it turns out it might concern the hardware (the CMOS battery). Basically, the laptop (OS?) cannot remember the exact time. Even though the zone is set correctly, on boot, the time sometimes is (UTC-1), while I am in UTC+1. I have to toggle the set-time-zone-automatically button in the time settings in order to get the correct time. Can you please give me some advice as to how to check if there is any problem with my hardware? I ran the diagnostics from the boot menu, and they show that the hardware is flawless.

XPS 13 9350 crashing on restart- can't update drivers or BIOS.

December 20, 2016, 11:51 am

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My XPS 13 has been crashing when I restart the computer. It does this occasionally when I restart during normal use, for example when my wifi stops working (which is often). Recently I've been trying to update some intel chipset drivers and the BIOS using the dell support assist program. Each time after the drivers or BIOS is installed the computer will crash during the restart sequence. I have to hold the power button to turn it off then back on. After rebooting the drivers and BIOS have not been updated. This is driving me nuts, can anyone explain how to can fix this??

Additionally, I had a microsoft support guy remote in and try to fix things last night. He supposedly deleted junk files, deleted software distribution, manually updated drivers, and did an in-place upgrade. Still getting the same result when I try to update drivers and BIOS.

Please help, this is supposed to be a premium computer and it's turning into a total lemon...

Dell Vostro

December 20, 2016, 1:43 pm

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My screen does not come on when I switch the computer on. The computer lights and sounds all come on when I switch the computer on, I have not changed the battery since I bought the machine could this be the problem?

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dell xps 13 9333 bios recovery

December 20, 2016, 2:25 pm

≫ Next: XPS 13 9360, Charger is extra ordinary hot while charging, Battery Drain in Hibernation

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dell xps bios recovery

i have a dell xps 13-9333 with a bricked bios

whats the recovery procedure

XPS 13 9360, Charger is extra ordinary hot while charging, Battery Drain in Hibernation

December 20, 2016, 5:50 pm

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I have purchase Dell XPS 13 9360 this thanks giving, Received on 12 Dec, 
for a week or so all working fine but since 3/4 days my charger is Extraordinary hot and also battery backup is less. I used to get Battery backup around 10+ Hr for first week. Now its 6-8+ is it normal ? 
Also my Laptop is consuming battery while Hibernation is it normal for XPS 13 ?

Hope this is not Hardware failure.

XPS 13 9360, Hot Hot Hot Every where

December 20, 2016, 5:59 pm

≫ Next: XPS 9550 battery/hdd change

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I have purchased Dell XPS 13 9360 this thanks giving.

Worked fine for a week or so but it gradually develop heat.
I feels charger is extra ordinary hot as well as my laptop is also hot for my real lap. Need to keep something between lap and laptop like my back pack or if at home like pillow.

why so is it normal ?

BTW I am in India Mumbai

XPS 9550 battery/hdd change

December 20, 2016, 11:09 pm

≫ Next: Inspiron 1750 keyboard driver

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Hi, all, I have a new Dell XPS 9550 notebook an although I hate Win 10 I am beginning to like this little machine very much, bought specifically for photo work owing to its super IPS panel. However, the M.2 SSD is only 512 gb, I would like more storage. Is is possible to change the battery to the smaller size and install a 2nd SSD into the SATA drive connector without voiding the warranty?

Or, just how fast, compared to an internal 2" 7200 HDD, would an externally connected SSD be via the thunderbolt usb  3-1 using an ESATA adaptor be,

ta

Eddie

Inspiron 1750 keyboard driver

December 21, 2016, 1:10 am

≫ Next: Installing windows 7

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After a complete system re-install I lost my drivers. I now have a standard driver that does not comply with my non-standard keyboard (103 dutch C10N II).

I have been unable to identify the correct drivers to make my keyboard work again. 

Your help is highly appreciated.

Installing windows 7

December 21, 2016, 2:15 am

≫ Next: Dell XPS12 (9Q33) frozen after starting A08 Bios update

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I am trying to install windows 7 x64 on my Dell xps 15.  It is throwing this error though: "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step."  I unzipped the contents of this zip (downloadcenter.intel.com/.../Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver to a usb stick, but I still get the same error message.  Please advise.  

When I do a list disk in diskpart, nothing is showing up.

I also notice when I plug in the USB stick with the driver on it, the USB stick does not show up when I click the browse button.

Dell XPS12 (9Q33) frozen after starting A08 Bios update

December 21, 2016, 2:41 am

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My Dell XPS12 (9Q33) is frozen during Bios update. It has been 2 hours now. I see command prompt window - Firmware Update Utility.

What needs to be done here ?

Thanks for your help.

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Dell 5559 laptop Hangs 5 times in a day

December 21, 2016, 5:00 am

≫ Next: XPS 13: Hard Drive Not Installed error

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Hi Guys,

I have just purchase a new dell laptop 5559 with I7-7gen, 16RAM, 2 TB HDD. this is almost very high configuration as of now generation, but still this laptop getting Hang up daily.

My all drivers are up to date with latest patch from dell.

Could any one help me on this case please?

Thanks,

Pratik

XPS 13: Hard Drive Not Installed error

December 21, 2016, 6:07 am

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I shut down my XPS 13 (9360) for the night, when turning it on the next morning I get an error: Hard Drive not installed.

Checking the diagnostics, it can't find the drive.  The BIOS doesn't seem to find it either.

Are there any settings I can try in the BIOS before I start calling up support?

Query

December 21, 2016, 6:12 am

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Hi there, newbie here.

See attached scree shot.

Question is how do I bypass this page to get into my files?

Laptop Shutdown unexpectedly and won't turn back

December 21, 2016, 6:29 am

≫ Next: XPS 13 Charging through USB-C adaptors

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I am busy with facebook video call, unexpectedly laptop shuts down. I tried to turn on but nothing happens (even no any led on). waiting an hour and tried to turn on but nothing happened, removed battery, holding power key for 30sec and tried to power on but also nothing happens. I am unknown about <profanity not allowed> is going on. how can I fix it ? I have warranty out dated from last 4 month.

XPS 13 Charging through USB-C adaptors

December 21, 2016, 7:34 am

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XPS 13 9350 here, charges well with an Apple 61W adapter connected directly to the USB-C port. However when the pass-through port on an Apple USB-C Digital Multiport AV adapter is used, the system reports "insufficient power". What's causing this? Adaptor+HDMI dongle works perfectly on a Macbook 12" (of course...).

I don't have any other USB-C dongles/docking stations to test it with. Would be nice to be able to charge and use HDMI output at the same time with the Apple charger.