Latitude Fingerprint Pre Authentication

December 14, 2016, 6:04 am

≫ Next: Dell studio 1749 RAM issue

≪ Previous: TPM

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I have a Dell Latitude E5470 laptop and need to secure the system and hard drive using the system and internal HDD passwords.

I have Windows 10 installed and the fingerprint sensor is configured to boot into Windows and works ok.  However I cannot find out how to enable pre authentication so that the users don't have to type in passwords every time they boot the laptop.

Do I need any additional software for this?  Have used another manufacturer before and this was pretty straight forward but we are trialing the Dell laptops and need to get this working.

Anyone out there using this feature?

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Dell studio 1749 RAM issue

December 14, 2016, 6:33 am

≫ Next: Dell E5x70 BIOS update 1.11.3 and CCTK.exe

≪ Previous: Latitude Fingerprint Pre Authentication

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Could you help me to solve the problem with the dell studio 1749(Service Tag: C6921M1 | Express Service Code: 26499397033). In the manual it says that you can install memory 2x4Gb ddr3 1333(currently installed 2x2Gb ddr3 1333). But cpu onboard(i5-430M) supports only ddr3 1066, so how its can work with currently installed 2x2Gb ddr3 1333? So I installed 1x4gb ddr 1333(KVR13S9S8/4) and I see it in the BIOS but OS doesn't boot. SO! Does dell studio 1749 support 4gb ddr 1333 or not? Thank you.

Dell E5x70 BIOS update 1.11.3 and CCTK.exe

December 14, 2016, 7:03 am

≫ Next: New Inspiron 1500 (5567) - Gigabit Lan?

≪ Previous: Dell studio 1749 RAM issue

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Hi all, would seem that the latest Dell BIOS for Latitude E5X70s doesn't allow TPM manipulation via Command configure command line cctk.exe

The BIOS update is Latitude_E5x70_Precision_3510_1.11.3.exe

cctk.exe throws the error below

C:\Command\X86_64>cctk.exe --tpm=on --valsetuppwd=XXXXXXX

The option 'tpm' is not available or cannot be configured
through this tool.

Bit of a pain as we need the latest BIOS update to fix legacy dock issues and we also need to turn on TPM to bitlocker.

This worked on the previous BIOS versions - not sure if I'm now missing a step?

Cheers

New Inspiron 1500 (5567) - Gigabit Lan?

December 14, 2016, 7:05 am

≫ Next: Dell XPS turns off wifi for everyone

≪ Previous: Dell E5x70 BIOS update 1.11.3 and CCTK.exe

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Hello

I purchased the new Inspiron 1500- 5567 partly because is says Gigabit Ethernet in the product description page. Can someone confirm whether Realtek PCIe FE Family Controller    Hardware id  PCI\VEN_10EC&DEV_8136&SUBSYS_07671028&REV_07 can do Gigabit as advertised?. It is max of  100Mbps in speed and duplex.

Dell XPS turns off wifi for everyone

December 14, 2016, 8:03 am

≫ Next: Max RAM on Inspiron i14-3437-a40?

≪ Previous: New Inspiron 1500 (5567) - Gigabit Lan?

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Friends

I just got this new Dell XPS 13 with the Killer network card. I however notice that when I log into my son-in-law's wireless with it then after a short while the wifi box kicks us all out! So I have to restart the wifi! I have tried several settings in the network card  and even removed the Killer network card special software but to no avail.

My driver is the latest from the Dell support page and I got the latest BIOS just updated today.

What could be happening? Other laptops and smartphones and XBOX work fine here.

Thanks

Calle

Max RAM on Inspiron i14-3437-a40?

December 14, 2016, 9:10 am

≫ Next: XPS 13 (9630) BIOS update & eGPU support

≪ Previous: Dell XPS turns off wifi for everyone

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I have just bought an Inspiron i14-3437-a40 laptop which came pre-installed with a 4GB of RAM stick. I want to upgrade it with an additional stick of RAM and I'm in doubt between a 4GB and an 8GB stick because I'm not sure what's the maximum amount RAM this laptop supports, couldn't find that information anywhere. Does anyone know it or could show me where that is displayed?

XPS 13 (9630) BIOS update & eGPU support

December 14, 2016, 9:15 am

≫ Next: Turn on keyboard when 2-in-1 is folded

≪ Previous: Max RAM on Inspiron i14-3437-a40?

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Hi,

I recently purchased an XPS 13 (9360) with Windows 10 preinstalled, and today I wanted to install Arch Linux as a dual boot option. I discovered that Arch Linux does not recognize the NVMe PCIe SSD if the SATA conroller is set to Raid On mode in the BIOS. After browsing some forums, I found out that it is completely fine if I switch off the SATA controller (set to Disabled in the BIOS). So I did this, reinstalled Windows 10 first and everything was alright. This happened under BIOS version 1.0.7. But just after the fresh Windows install, I noticed that a new update for the BIOS was released (version 1.2.3), so I went ahead and updated the BIOS. The update completed without an error but at boot, no operating system could be detected. 

I went into the BIOS, and under System Information as well, it was written that no hard drive at all was present (no NVMe PCIe nor SATA of course). If I switched the SATA controller to AHCI mode, the problem resolved itself, the BIOS reported the SSD and Windows 10 booted without a problem. So this is more like a question than a problem, but is this the intended behaviour? As far as I understand, if I have an NVMe PCIe SSD drive (CX2-8B512-Q11 NVMe LITEON 512 GB), there is no need for the SATA controller to be enabled, and this was indeed the case with the previous BIOS version (1.0.7). So is this a bug or am I not right somewhere?

My second question concerns External GPU support. The Thunderbolt firmware in the XPS 13 (9360) in principle should fully support eGPU-s (such as the Razer Core for example). I am considering investing in one in the future, but I have to be sure that eGPU support is indeed there. The Thunderbolt(TM) Software currently reports (Settings > Details) that this is not the case. So what is the real situation?

Hopefully my questions are clear, and thanks to anybody in advance who could help me out with these.

Turn on keyboard when 2-in-1 is folded

December 14, 2016, 9:28 am

≫ Next: Weird blotch on screen- any ideas?

≪ Previous: XPS 13 (9630) BIOS update & eGPU support

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I have my laptop plugged into an external monitor, and want to be able to use the laptop's keyboard while the laptop is folded completely flat.  I can't seem to find this option in settings.  

Any and all suggestions are appreciated!

Thanks!

note: using a Dell Inspiron 2-in-1 running windows 10

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Weird blotch on screen- any ideas?

December 14, 2016, 9:56 am

≫ Next: 17" 2-in-1 7778 spare ac adapter ?

≪ Previous: Turn on keyboard when 2-in-1 is folded

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So, i have this weird discolored/brighter area on my screen, i have no idea what it is or why is it there. Arrived like this from the box.

Anyone has any ideas before i initiate a super costly return procedure? (i don't live in the u.s...)

You can see the problem i'm talking about in the upper right corner here

Any idea or help will be much appreciated. free starbucks if someone pitches an idea that actually fixes this.

Already connected the laptop to another screen- GPU perfectly fine, this is not an artifact.

17" 2-in-1 7778 spare ac adapter ?

December 14, 2016, 10:25 am

≫ Next: What are the slots on the bottom of my laptop?

≪ Previous: Weird blotch on screen- any ideas?

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Anyone have a link or dell part number for a spare adapter for this laptop?

No replacement listed on Dell's site, all the existing A/C adapters seem to be the big tip versions, not the smaller tip ones uses on the 2-in-1s.

What are the slots on the bottom of my laptop?

December 14, 2016, 10:34 am

≫ Next: Replaced hard drive on 15R 5520 but can't restore OS

≪ Previous: 17" 2-in-1 7778 spare ac adapter ?

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I have a Dell Precision M6600 and I am wondering what slots are on the bottom of it and what can they be used for?

In the pictures, what is number 1 and what can i use that for?

I am also looking for a mini pcie slot and I think 2, 3, or 4 is it. And what can you use them for and are they input?

Replaced hard drive on 15R 5520 but can't restore OS

December 14, 2016, 12:13 pm

≫ Next: 7348 Inspiron 2-1 screen cracked - Why isn't this getting resolved by Dell?

≪ Previous: What are the slots on the bottom of my laptop?

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I purchased the recovery/restore USB Key from dell but, following all instructions, the system returns "USB Error".  The USB ports worked fine before the hard drive replacement and I would assume that the drivers would be on the USB.  Dell support has not been helpful except in trying to get me to buy extended support.

Any ideas?  

Thanks in advance!

LS

7348 Inspiron 2-1 screen cracked - Why isn't this getting resolved by Dell?

December 14, 2016, 2:35 pm

≫ Next: Inspiring 1545 battery not charging

≪ Previous: Replaced hard drive on 15R 5520 but can't restore OS

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Trying to get help on a cracked screen...

...very irritated that NO ONE has had any resolutions posted

...customer service through Dell is a joke as they try to make it sound like it was your fault so they don't have to repair the issue

...customers are opening NEW laptops they order only to find the screen cracked without any use

...bumpers are being sold on Amazon because of this issue which tells me there is a BIG issue that needs to be taken care of that Dell is not standing by their products

...the number of people in the forum who have complained about this issue who have only closed their laptop without product miscare only to open it and find a crack across the screen is amazing and NONE of them are getting resolutions

...resolutions anyone?  They are needed or there needs to be some sort of action taken to resolve the issue.  The computers are not cheap in price and most of us cannot just pull out the money to buy a new one after just owning the one for a few months only to have this issue.

...frustrated and mad...never buying Dell again and they will receive free advertising by most who are having the same issue

...hello?

Inspiring 1545 battery not charging

December 14, 2016, 2:44 pm

≫ Next: Latitude 7370 Windows 7 SCCM PXE issues

≪ Previous: 7348 Inspiron 2-1 screen cracked - Why isn't this getting resolved by Dell?

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I was getting a message saying my battery wasn't charging although I had it plugged in.  I thought it might be a floor so I just ignored it.  However, it became a nuisance when turning it on after hours of charging it was giving me the same message.  I read the fix on this but mine is a 1545 model.  Furthermore, now, when I tried to turn it back on again.  It came on for a couple of minutes then went dead.

Latitude 7370 Windows 7 SCCM PXE issues

December 14, 2016, 3:49 pm

≫ Next: DELL i7559 -Automatically sleeps/hibernates while working

≪ Previous: Inspiring 1545 battery not charging

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Hi guys,

We have some 7370's. While they look nice they have been a lot of trouble to image. I am yet to get a working image on them (it works on other models).

I have injected drivers for the USB 3/thunderbolt and NVME hard drives and using the latest driver cab I can image the 7370 to window ok with the drivers all installed except for TPM (depends on bios config from what I understand). 

Where I run into problems is when I start adding applications on top of the base OS using a task sequence in SCCM. The laptop randomly reboots itself half way through the task or freezes on the bios. I believe the issue is with the USB ethernet dongle supplied by dell going to sleep intermittently. 

I have tried using a WD15 dock but we currently image our machines in legacy boot mode and that option is not available on the WD15?

Anyone else have issues with the Dell USB Ethernet Adapter imaging the 7370? Any way to get the WD15 dock to PXE boot in legacy mode?

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DELL i7559 -Automatically sleeps/hibernates while working

December 14, 2016, 3:59 pm

≫ Next: What is the Bluetooth passkey for my Dell Inspiron?

≪ Previous: Latitude 7370 Windows 7 SCCM PXE issues

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Bought a Dell Inspiron 7000 series i7559 two weeks ago. I had issues with the laptop suddenly going "black screen" and power/keyboard lights turn dead.

I press the power button and it seems to start up from "sleep/hibernate mode".  

This is really frustrating because it happens often.  I can't sometimes finish typing a sentence with it suddenly going off.

I contacted Dell Support and they weren't able to help me.  I had the unit replaced with a new one. still the same issues.  I updated all drivers, bios, etc and no avail.

Appreciate help on this matter. thanks.

What is the Bluetooth passkey for my Dell Inspiron?

December 14, 2016, 4:36 pm

≫ Next: Dell Vostro 5470 Power On button is Not Working

≪ Previous: DELL i7559 -Automatically sleeps/hibernates while working

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The question about Bluetooth and windows 10 nobody can answer.

I have a Dell Inspiron with a built in 1705 Bluetooth device.

My phone is asking for the "Passkey" to connect to the Dell. How do I find the passkey for my Dell?

Using the same passkey that I use to connect from the Dell to the phone does not work. When I input the passkey in the Dell the phone responds with a request for the passkey for the Dell.

When I input the phones' passkey in the Dell, the phone responds with a request for the passkey for the Dell.

When I input the passkey (Bluetooth setup) in the Dell, the phone responds with a request for the passkey for the Dell.  If I knew the Bluetooth passkey for the Dell I could enter it.  I tried entering the same number I used to reach the phone, but I get an incorrect passkey error.

Dell Vostro 5470 Power On button is Not Working

December 14, 2016, 5:19 pm

≫ Next: Death Knell and the WD15

≪ Previous: What is the Bluetooth passkey for my Dell Inspiron?

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Good morning every one,

Since my laptop power on button is abnormal, some time can on some time is very hard to power on. So that, I use sleep function. 

May I know what is the problem for my Power On button? Any Idea? Thank You

Best Regards

Charles

Death Knell and the WD15

December 14, 2016, 6:57 pm

≫ Next: DELL 5521 BATTERY QUERY

≪ Previous: Dell Vostro 5470 Power On button is Not Working

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I've posted a few times in this forum since rejoining Dell with a XPS 13 9350 and the WD15 earlier this year. The XPS 13 gave me a few issues but it's the docking station that's offered me the best chance at true frustration. Now in it's final efforts to find the trash heap, it has surrendered the use of it's speaker and headphone functions, leaving the HDMI port as the only working connection. Sad, very sad. I know this forum is a place to find answers but there are none to be found. The WD15's death has been slow, painful, and mostly inevitable.

DELL 5521 BATTERY QUERY

December 14, 2016, 9:14 pm

≫ Next: Latitude E7240 turns off instantly when i turn on

≪ Previous: Death Knell and the WD15

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Dear All,

I have a dell inspiron 15r 5521, Its showing system cannot identify battery and i just changed with friends which is working and error goes off. My present battery is 11.1V 65Wh, MR90Y, can i replace it with 14.8 Wh 40Wh, XCMRD? At least for some days? Or will it sh0rt cicuit my laptop? Please let me know.