XPS 15 9550 Laptop - Upgrade 500GB SSD to 1TB SSD

November 15, 2016, 2:48 pm

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I bought an XPS 15 9550 laptop in October 2015, with a 500GB SSD C: drive.  I need to upgrade that 500GB SSD to a 1TB SSD, but I'm concerned about compatibility with the BIOS, etc.  Can you tell me if Dell sells a compatible 1TB SSD drive or if I can find one at Amazon?  If you know of a source of detailed instructions for the physical upgrade and for moving the OS and contents of the C: drive to the new SSD, that would be greatly appreciated.  With SSD prices appearing to be falling, this sort of thing should be occurring more frequently.  Thanks in advance for your help.

Don Henderson

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Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

November 15, 2016, 4:18 pm

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As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs

I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.

Thank you.

Momentum or Inertia on Dell Latitude laptops?

November 15, 2016, 5:02 pm

≫ Next: Chromebook 11 Cursor Disappears

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I have been interested in buying a 14 inch or 13 inch laptop, but I have some "must have"s before I am willing to buy it: 

1) Matte screen (though this can be fixed with certain screen overlay products)

2) dedicated Page Up / Page Down keys (unlike, say, a Macbook, which requires the function key to be pressed along with the up/down keys)

3) Hard Drive Indicator light

4) Good sound from headphones (many computers have terrible sound with headphones, for some reason!)

5) Momentum/Inertia feature for the trackpad.

The Lattitude laptops I saw in microsoft store fulfill 1-3. But laptop makers today have this infuriating pattern to TAKE AWAY features. In this case, their touchpad driver had so many fewer features than older laptops. One must-have for me is the Inertia/Momentum feature, where if you make a flicking motion with your finger, the cursor continues to move, as if you flicked a trackball.

Does anyone know if recent Dell computers can be forced to use a different touchpad driver which has this feature?

Chromebook 11 Cursor Disappears

November 15, 2016, 7:49 pm

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We have several thousand Chromebook 11 V1 and V2 devices.  Often students experience loss of the cursor and must reboot the computer to have it reappear.  We don't seem to have a problem if a mouse is connected.  Just hate to purchase thousands mice to use Chromebooks for state mandated testing.

Laptop powers on but blank screen

November 15, 2016, 7:51 pm

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Hi, I have a dell laptop Inspiron 3520. Whenever I attempt to power it on the power light turns on and stays on. The disk light turns on and off. I can also hear the fan go for a short time, but the screen shows nothing and there is no beeping. Can anyone please help?

Vostro 2520 not turning on : Giving 3 beeps , continuously

November 15, 2016, 8:10 pm

≫ Next: Dell E6330 BIOS update fail

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My dell vostro 2520 service tag : <ADMIN NOTE: Service tag removed per privacy policy> ,

Not boots either by F12 or F2 keys or into Windows 10 , screen dosent turn on only

It gives 3 beep error code , Please help

Dell E6330 BIOS update fail

November 15, 2016, 11:00 pm

≫ Next: 10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

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Hello! I have A01 bios version on my e6330.I can not succed install the current updete.I tryed windows 7, windows 10, MS-DOS...

The computer open the exe file, progress to 100% and restarts back to windows. It does not start the proper flashing...

Any other ideas? Can someone to help me with a bios dump? 

10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

November 15, 2016, 11:27 pm

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Hey,

I've had an 10.2 Mb update waiting since I bought my XPS 13 9350 about 8 months ago. I've tried to install the update dozens of times but it just doesn't work. Is here anyone else who has had the same problem?

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PXE Boot problems with E6320

November 16, 2016, 1:11 am

≫ Next: Secure boot on Dell E6330 and Windows 10

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Good day,

I have a couple of Latitude E6320 laptops around. Some of them are using older revisions of the BIOS, some of them are up to date. 

The problem I have is that my laptops on the A19 revision can't boot into PXE for deployment, whereas laptops with A05/A08 boot just fine. Can someone else confirm that A19 has a problem or suggest a usable alternative solution?

Just to note; I tested one laptop on all 3 revisions mentioned above and it only booted into PXE with A05/A08. As soon as A19 was installed, no more booting.

Anyone else experiencing this? Any help would be appreciated.

Secure boot on Dell E6330 and Windows 10

November 16, 2016, 4:43 am

≫ Next: Safe boot on Dell E6330

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I have a Dell E6330 with Windows 10 and the newest BIOS (A16-version). I have encrypted the harddrive using BitLocker and is trying to enable Secure boot in BIOS. to enable this you have to use UEFI BIOS but when that is enabled and i press "Add boot Option" is says "File system not found". What do I have to do to make this work? 

Safe boot on Dell E6330

November 16, 2016, 4:48 am

≫ Next: hinge problem Inspiron 5558 series

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I am trying to enable safe boot on an Dell E6330 with lates BIOS (A16) and Windows 10. The harddrive is encrypted using BitLocker and I want to enable Secure boot as well. Under General -> Boot sequence I an trying to add boot options but I get the error "File system not found". What am I doing wrong?

hinge problem Inspiron 5558 series

November 16, 2016, 4:52 am

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I have the Inspiron 5558 laptop with  Warranty up to may 2017.  From the date of purchase I noticed that at the time of lifting the screen the hinges are not comfortable. When I reported  to customer care about the problem they simply said " it is new product after some days you can be comfortable to lift the screen" But now after 5 and half months of being used at the right side big gap is there between the hinge and and the screen. I called customer care they said its not covered  in warranty because its broken due to my negligence and i have to fix it by paying Rs-7000/- . I don't understand why dell is not willing to accept their manufacture fault as my laptop never fell down and i never misused it? I also have heard of the similar problem from my colleagues even.  

How to find out weather a laptop is Consumer or Business series

November 16, 2016, 5:45 am

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I have an dell inspiron laptop, I want to know weather my laptop is Consumer series or Business series

Dell Rugged 14 Parts Info

November 16, 2016, 5:59 am

≫ Next: Dell XPS 13 9360 recovery image

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Hi,

I just received a Dell rugged 14 (5404, P46G001). It does not come with a DVD/Optical Drive but I like to add one. Calling the support didn't quite help to get the part numbers  It seems I need the following:

- Optical Drive Bezel

- Optical Drive/Tray load DVD

- Optical Drive Connector (according to the owner's reference manual). I looked inside my laptop and there is no such connector.

Please help to provide part number/order info and how to order them.

Thanks

Dell XPS 13 9360 recovery image

November 16, 2016, 6:15 am

≫ Next: Factory defect on Vostro 3560?

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hello,

I received my Dell XPS 13 9360, I7 processor with 16GB of ram, and i did what i usually do with a new laptop = in order to get rid of all the bloatware, i remove everything  (including the recovery partition), and reinstall the OS with the drivers from the vendor, if needed.

The thing is the CPU shows as speed ranging from 2.7ghz to 2.9ghz (it should be 3.5ghz) and i only have a single power plan (balanced), with very little options to set. I tried installing all the utilities and drivers found in the windows 10 x64 bit section, and to download the recovery image (which it turns out to be a clean windows installation iso, not even wifi drivers included)

Any ideas where to get the required remaining applications/drivers? (in computer management i don't have any devices missing drivers)

Thank you,

Cosmin Cucu

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Factory defect on Vostro 3560?

November 16, 2016, 8:59 am

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Hello,

I'm a long-time happy DELL laptop user. using products of yours in home and at work. I referred dell laptops to all my friends including my Dad. He bought Dell Vostro 3560 and just after waranty is over it is dead. It wasn't congested and it was used on normal daily basis on the table, fans were working and wasnt covered then switched off and never went back [*]. Since then it won't turn on i have checked and seems like mainboard is burned so probably there is nothing i can do with it anymore? Looking for help since we can't afford new one before christmas :( Did someone heard about factory defects in that Laptops? Could support help in any way ? 

Latitude 7275 charging

November 16, 2016, 10:11 am

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The laptop came with a USB-C 30W charger "brick". The manual doesn't indicate what kind of USB-C port is on the laptop. I'm guessing since it's only 30W, that it's not USB-C w/ Power Delivery (up to 100W). Is it possible to use other USB-C chargers that supply 30W? 

Thanks,

Q

Touchpads and Tapping on Factory Shipped Laptops

November 17, 2016, 2:43 am

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This is a question for Dell:

Are you EVER going to change the factory installed build on your laptops so that tapping, i.e. "tap to click" is DISABLED?

Yes a lot of people like this feature, but there are just as many such as myself who LOATHE it. If laptops are shipped with tapping DISABLED, those who want it can easily enable it - they loose little functionality. However, in the current situation where Dell ship all laptops with it ENABLED, it is actually DANGEROUS!

I've lost count of the number of times files have been selected, deleted, dragged to God knows where or mangled in various ways, or options selected, deselected and applications unintentionally run because the damned stupid machine keeps misinterpreting my normal actions as taps. All until I have waded through several pages of user interface (not always obvious in some versions of the drivers) to turn the damned thing OFF.

Please, PLEASE disable it by default.

How to get Latest gaming laptop news

November 16, 2016, 10:07 am

≫ Next: Error code: 2000-0142 - Don't have a recovery disc

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i have a website for you where you can get latest updates about the gaming laptop here is the world famous website for you bbc news

Error code: 2000-0142 - Don't have a recovery disc

November 16, 2016, 1:18 pm

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Hi,

I just run diagnosis in my laptop and got error 2000-0142, I have data I want to recover and copy to my external drive, but I don't have a recovery disc to boot the computer. I have another laptop which doesn't have CD drive. How can I create a recovery USB so I can boot the laptop with the fatal error and recover my data?

Please help