I got this laptop from a pawn shop,but it has a password that even the old owner does not know. (Probably why he sold it.) I have tried almost everything shift restart to go to troubleshoot options but here is no reset,tried pressing f8 took me to the pre boot assessment. I plan on using it for college,but first I need to get it unlocked any help will be appreciated. It's running on Windows 8.1
Can't reset dell inspiron 3530 laptop.
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help with laptop freezing
I have an Inspiron 15 which is about 11 months old. For the past two months it freezes at least once a day. It's not a matter of is moving slowly/ spinning ball. It's everything actually freezing up. It does not necessarily happen when anything is being processed. The mouse won't move. Touch screen does not work. Track pad does not work. Nothing will move and they only way to unfreeze is to dump it by pushing the power button. It is fine once it is turned back on even if it is immediately. The system does not feel hot. I have run all diagnostics on the dell site and everything has come out ok. The only thing I can correlate with the freezing is the fan seems to come on immediately after (or maybe simultaneously ) the freezing. Again there does not seem to be any excess heat. I have checked all the vents and all are clean. Nothing is blocking the vents. Any suggestions??????? Running Windows 10
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M3800 only lights the power button
I have a Precision m3800 which, upon pressing the power button, only lights up the button for a few seconds before turning again.
would it be a hardware issue other than the motherboard?
really need help with this.
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Latitude 12 drive upgrade
Is the ssd drive in the latitude 12 7275 the same type of drive as the one in the xps 12? I have an xps 12 that I had upgraded to a larger ssd and it is broken beyond repair. Instead of replacing it, I was thinking of getting the latitude 12 instead. So I was wondering if I could use the drive to upgrade the drive in the 7275.
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L502x bios-passworded SSD not unlockable in Inspiron 7559
Hello folks.
In the L502x BIOS password for the SSD is set, and unlocks the SSD just fine.
When installed into the 7559 it sees the drive and puts up the "drive XYZ is unlocked, enter password to unlock" .
The password does not work. The keyboard is not at fault ( checked via booting with supplied M.2 SSD).
Drive is a samsung 850 EVO 512 2.5 form factor drive and is not at fault in the l502
Samsung Magician detects no issues with the SSD
Does the 7559 bios ( 1.0.2) support use with these drives ?
Thanks.
S.
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Red light flashing constantly on Dell Venue 11 Pro
The battery light is flashing red all the time for the past 48 hours. even when battery is fully charged.
Also, battery doesn't last as long as it usually does.
Please help
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Dell E7470 and Kaspersky Full Disk Encryption
Hello
I see that the E7470 is listed in incompatible devices with Kaspersky Endpoint Security FDE. It is listed as BIOS for the limitation. Is anyone aware of any modification on the E7470 that will allow KES to deploy full disk encryption on it? Is a workaround possible ? Below is the kaspersky tech article
thanks doug
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Win 7 won't update
Tried everything fix Windows Update even reinstall Win 7. Use update Diagnostic tool, even the Standalone update tool nothing works. Most of the time get error code: 0x80070005(2016-11-03-T-09_47_27A) and other variants _55_54A etc.
Please help.
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Touchscreen of XPS 12
Hi
The touchscreen of my Dell XPS 12 does not always work as it should. Often it does not swipe or even select. At these times it seems that a tap is like a right click. It didn't used to be like this for the first year or so that I have had it. I can't remember when exactly it started, but I think it might have been around the time I updated to Windows 10. I'm pretty disappointed that my laptop doesn't perform one of the major functions that influenced my decision to buy it.
I imagine other people have had the same or similar problem. Any help would be greatly appreciated.
Thank you!
Mark
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Dell 5510 - TPM disabled on Hard Reboot
When deploying these units with Windows 10 Enterprise, TPM 1.2, and BitLocker, every restart/reboot would ask for the BitLocker Key. Upon researching the issue, it seemed to be related to a BIOS update these devices had not received. I was able to resolve this issue by decrypting the drive, disabling TPM and installing the Firmware, then re-encrypting and re-enabling.
However, there is one instance where the BitLocker Key prompt still appears.
If you hold down the power button until the 5510 completely powers down, then power on the machine it will go to the blue BitLocker Screen.
(Simple workaround is to press the power button to turn off the machine and then press the power button again to power on the machine, which boots to the login screen).
However,
If you enter the BitLocker Key and proceed to log in, there is an interesting message displayed on TPM Administrator. The message is: Compatible TPM cannot be found. Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or Later and it is turned on in the BIOS.
From this point, restarting the machine clears the issue. However, after researching this problem for weeks, I have not been able to locate any information as to why this occurs.
TPM Manufacturer Information:
Manufacturer Name: WEC
Manufacturer Version: 5.81
Specification Version: 1.2
(Out of curiosity I entered setup after the power down to see if the BIOS menu recognized the TPM as being "on" and "activated." Exiting the BIOS menu allowed the computer to boot to the log in screen.)
Any Ideas or Thoughts?
(The device in my possession is fully up-to-date per Dell's Website).
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Drivers Download No longer working
Go through: Support/Support by product:
enter the product ID will no long list the drivers for my laptop. Actually, all precision laptop, no matter which OS I select. DELL web site will not list the drivers. Only digital delivery service and OS imagine are listed under "Drivers & downloads" tab. Doesn't matter I select "auto detect" or "Find it myself".
anybody has the same experience?
Thanks.
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Inspiron 7000 Series 7559 Keyboard and Power Button Failure
About once every month, my laptop keyboard will freeze up out of nowhere. It doesn't matter what I'm doing at the moment. However, at the same time, the power button also stops responding. In order to turn off my computer, I have to unscrew the panel under my laptop and unplug the battery cable. After re-plugging the cable in and rebooting, my laptop works fine... until the next time the keyboard fails and I have to do everything described above again.
I have attempted factory resets and system restores but nothing I have done seems to resolve the issue. I suspect that the issue may be related to the actual keyboard's hardware but I am hesitant about opening up my laptop unless it's actually necessary.
Anyone who has experienced this problem or has any insight would be greatly appreciated.
I can post specific specs if needed but here is a screenshot of some of my general specifications: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png
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Upgrade RAM on Dell 14 3446
I Have a 2 year old laptop with 4gb Ram when i purchased and came to know that my ram is up-gradable to 8gb.is it safe to do so?and how to do it>?will Dell service center do that for me?
My laptop is Dell 14 3446 with i5-4210U 4gb Ram 500 GB hard disk
Please provide suggestions
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Dell warranty issue xps12 screen
Sent my Dell XPS12 away under warranty having been led to believe Dell would replace the screen.
The monitor still has image retention problems & it turns out Dell didn't replace the screen !! They are now saying I'll have to pay for this as I'm now out of warranty.
I'm extremely disappointed in the way they have handled my case - any suggestions ?
See emails below.
On 15 Jun 2016, at 09:30, UKI_TS_CONS_Notebook@Dell.com> wrote:
Hi
Good day, no worries I will create the service request in the system. Please be reminded that all the data on the unit will be deleted, physical damage not covered in the warranty and please don't include the accessories during the collection. The repair usually takes 10-15 days, but we will do our best to expedite the process for you.You will receive a call from UPS to confirm the schedule of the unit collection. To track the status of the repair you can visit our website at www.dell.aftermarketrepair.com . You can also send me an email if you have question.
Thank you and have a great day.
Thank You for choosing Dell,
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
For inquiries regarding the status of your Service Request, simply reply back to this email
--- Original Message ---
From:
On 8 Jun 2016, at 11:46, <UKI_TS_CONS_Notebook@Dell.com> wrote:
Hi,
Good day, I checked the warranty of your device and it is still active. My advise is to send the unit in our depot for repair. To set your expectation the repair will take 10-14 days. All the data will be deleted and physical damage is not covered in the warranty. If you want to proceed, please provide your address, primary and alternate contact number.
Thank you
Thank You for choosing Dell,
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
--- Original Message ---
From: >
Received: 6/7/16 3:25:03 PM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: Re: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]
Bios is up to date - makes no difference.
![logo80.png]()
From: >
Received: 6/7/16 3:25:03 PM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: Re: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]
Bios is up to date - makes no difference.
Regards,
On 7 Jun 2016, at 15:09, <UKI_TS_CONS_Notebook@Dell.com> wrote:
Hi,
May I know if you have tried to install the latest BIOS update for the system?
If you have installed the latest drivers already and we still encounter the problem, the unit needs repair. We advise to send it in our depot for us to be able to fix the issue. To set your expectation, usually it will take 10-14 days.
Thank you.
Thank You for choosing Dell,
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
--- Original Message ---
From: >
Received: 6/6/16 1:00:06 PM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: Re: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]
It is the ‘burn in’ issue which has been documented extensively on the internet. I see the previous imagery as the screen updates.
![logo80.png]()
From: >
Received: 6/6/16 1:00:06 PM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: Re: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]
It is the ‘burn in’ issue which has been documented extensively on the internet. I see the previous imagery as the screen updates.
I understand Dell are replacing the affected LCD’s.
Thanks,
On 6 Jun 2016, at 17:19,<UKI_TS_CONS_Notebook@Dell.com> wrote:
Hi,
Thank you for your email, I apologize that you encounter a problem on your monitor. May I know the troubleshooting steps you have done so far?
Thank you.
Thank You for choosing Dell,
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email
--- Original Message ---
From:
Received: 6/5/16 6:52:24 AM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]
From:
Received: 6/5/16 6:52:24 AM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]
BEGINTechnicalSupportREQUEST
BEGINIssueCategories
BEGINProductInformation
| SubjectLine | [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR] |
| CS_IssueCategory | Monitor |
| ProblemDescription | monitor is ghosting - know problem requiring lcd replacement |
| ErrorMessage | |
| RecentChanges | |
| Troubleshooting | |
| Diagnostics |
| CS_ServiceTag | xxxxxxx |
| CS_SystemFriendlyName | XPS |
| CS_SystemLabel | XPS 12 9Q23 |
| ShipDate | |
| CS_OperatingSystem | Windows 10 |
| CS_OperatingSystemVersion | Windows 3.x_ALL |
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Enabled HAV & TPM in BIOS on Latitude E6420 - but WIndows 7 does not recognise it as enabled
Just posted this in Desktop by mistake so reposting here
Microsoft HAV Detection Tool reported HAV not enabled
So I went into BIOS settings, enabled all 3 Virtualization options, and noticed that one of them indicated TPM also required. Enabled TPM and selected Activate.
Then rebooted, and re-ran HAV Detection tool
Still indicates "not enabled"
Any ideas?
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Drivers for Inspiron 5748
There are no drivers under download section for inspiron 5748, typed my service code in and pressed show all drivers but there is only one application and no drivers for any OS. Tried diffirent browsers too. How to say that this is the WORST laptop I've ever owned, never ever had this many problems with any laptop in my life, my god I am angry.
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Issue about my new inspiron 15 3000 series
I bought my new laptop 2 days ago when I connected it to wifi from my mobile it will get stuck then i have to restart it by long pressing power button
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flickering screen
hello. I have a dell inspirion 13 7000 series and have been experiencing A LOT OF FLICKERING.
I looked at previous post and attempted to change my battery saving options, doing some kind of screen test, and more. It's starting to get really frustrating when I have a lot of reading and work to do for school.
If I can get any advice it would be great, if not I am going to a tech center at school or geek squad at best buy.
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dell precision m4700 dock problems
i have a dell precision m4700 and an e-port plus with usb 3.0 dock (k09a). nothing happens when i put the laptop on the dock. nothing lights up. the laptop doesn't charge. i've used both a 240 watt power adapter and the 180 watt power adapter that comes with the m4700. any ideas?
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Dell Latitude E6420 shows wrong battery percentage
Hey, I have a dell latitude E6420. I was using laptop and doing my routine work and then i got notification that 7% battery is remaining,Plugin the charger.. While there was 67% Charging was remaining (1Hr 9min estimate) .And ligh was also blinking orange.Then laptop shutted down automatically.
Battery Information in BIOS are follows
Health= Low
AC ADAPTER= 90W
Kindly help and give suggestions..
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