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Dell 7559 Repeated Stalls and Event Viewer Errors (ESENT and DPTF)

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Hey all,

After updating my 7559, I've started to get more errors. I had, previously, been getting these DPTF errors which required a restart, but the ESENT error is new. When it pops up the system become really unresponsive, tabs won't load, applications can't open, etc. The errors are as follows: 

ESENT Event ID:  508 

taskhostw (1324) WebCacheLocal: A request to write to the file "C:\Users\Joe Orbit\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.jfm" at offset 8192 (0x0000000000002000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (27 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

DPTF Event ID: 256

Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.2.10900.330) TYPE: ERROR MODULE: DPTF TIME 4308506 ms

DPTF Build Version: 8.2.10900.330
DPTF Build Date: May 16 2016 11:32:37
Source File: ..\..\..\Sources\Manager\WIPolicyActiveRelationshipTableChanged.cpp @ line 52
Executing Function: WIPolicyActiveRelationshipTableChanged::execute
Message: Unhandled exception caught during execution of work item
Framework Event: PolicyActiveRelationshipTableChanged [44]
Policy: Active Policy [0]
Exception Function: Policy::executePolicyActiveRelationshipTableChanged
Exception Text:

DPTF Build Version: 8.2.10900.330
DPTF Build Date: May 16 2016 11:32:37
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function: EsifServices::primitiveExecuteGet
Message: Error returned from ESIF services interface function call
Participant: NoParticipant
Domain: NoDomain
ESIF Primitive: GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance: 255
ESIF Return Code: ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

I'm not sure what else would be helpful, so let me know if you'd like me to add something! 


Dell Precision m6600 CPU upgrade i5-2520m to i7-2630qm???

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hello,

I have a dell Precision m6600 and i would like to upgrade my CPU from i5-2520m to i7-2630qm. I have read on the intel website that both CPU have the same socket, so i think that the upgrade will be succesful.

Can anyone help me with this question?

Sorry for my bad English, i'm from the Netherlands.

Kind regards,

Casper

Battery permanently failed

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Till yesterday the battery showed no sign of possibility of failure. But today it won't start and showed red and white light. Only when provided with the AC supply , the laptop has turned on. The BIOS says it has permanent failure and needs to be replaced. How come all of a sudden ? HELP.

Factory reset

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Help..   I don't know why it won't  can u guide me through g this please

RAM Upgradation

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Is there any extra RAM slot in Inspiron 14, 3000 series model?

I wanna add one more 4 GB RAM into it without hampering the existing 4GB RAM. Please tell me if its possible.

Service Tag - D9LZ212

Latitude E7470 waking from sleep when inactive

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Hello People of the support forum,

We are having an issue currently that I would like some advice on. We have recently rolled out a large number of Dell Latitude E7470’s (All the same Spec, i5, 16GB RAM, 512GB SSD, Win 10)

We have noted that the Laptops are waking from sleep at random when the lids are closed. I have been into the Power options and made sure all the options are set to allow sleep, even the media and network related options that I have found on other sites so things like Wake on Network

This last week I have installed the latest BIOS revision onto a number of Laptops but this is still doing the same.

I have had a number sat on the desk and in sleep, the Laptops will then come back on whilst the lid is shut and inactive.

Most of our execs are complaining as this is causing the battery to run out whilst in transit on flights etc. Although I preach save and shutdown before travel a number of these guys have a lot of documents open and in progress and want to sleep the laptop rather than shut down and save.

So please any advice would be appreciated.

Dell Precision m6600 CPU upgrade i5-2520m to i7-2630qm

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Hello,

I have a Dell Precision m6600 with an Intel i5-2520m inside. Now i'm wondering if i could replace the i5, with a Intel i7-2630qm.

I read on the intel website that both CPU have the same socket (988B rPGA), so thats not a issue??

Can anyone help me with this question?

Kind regarts,

Casper

Dell XPS 13 cannot see 2.3GHz WLAN connection but can see 5.0GHz connection

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Hi,

I have a TP-Link WDR 3600 Wireless Dual Gigabite Router (also known as the N600).  I recently changed the settings on the router so that it was broadcasting 2 networks, one at 2.4 GHz and one at 5.0 GHz. They have different SSIDs so that I can tell them apart. Everything seemed to be fine, and I could detect both networks on my laptop (this was perhaps 3-4 days ago).

Today, I was doing work in a part of the house which is furthest from the router. Since I was connected to the 5.0GHz network, I thought it's probably because the 5.0GHz band doesn't have as wide of a range, so I tried to switch to the 2.4GHz network only it doesn't show up on the list of available networks.

The strange thing is my phone and ipad can see both networks just fine and my laptop could too, originally. Now, it's just my laptop that can't seem to see it. I tried googling about it, but everyone else seems to have the opposite problem than mine (ie, their laptop can see the 2.4 GHz network but not the 5.0 one).

I've tried

  • moving my laptop closer to the router but it still doesn't see the 2.4 GHz network
  • disconnecting and then "forgetting" the 5.0 GHz network
  • rebooting the router and my laptop
  • disabling and enabling the driver for the network adapter ; all, no dice.

Since I'll probably have to do more work in the room that's farthest from the router, I really need to be able to connect to the 2.4 GHz network (I want my laptop to be connected to both of them so I can use the 5.0 GHz one when I'm closer to the router).

Can anyone help me?

Potentially Relevant info:

- Windows 10

- Network Adapter is listed in Device Manager as "Broadcom 802.11ac".


Real Sense 3D camera

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I have the Real Sense camera in my Dell Latitude 5559 laptop.  It works great and I use it to log me into Windows.  Only problem that I'm having is while it used to work flawlessly all the time, now every time I close the lid and put my computer to sleep, when I open it back up, it's unable to load the camera and I'm not able to log in through facial recognition unless I reboot Windows again.  This wouldn't be so bad except it's so much faster to just let the computer sleep and then start using it right away after opening it back up.  It's not a huge deal as everything still works, I'm just curious if there is something that maybe someone can think of that could be causing this all the sudden?  I haven't really installed or done anything to the computer that would cause this all the sudden either so I'm kind of at a loss.

Dell Vostro 3500 won't boot

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I have a Dell Vostro 3500 laptop PC. It had a partially cracked display so I got a new LCD replacement screen and replaced it. When I tried to turn it on it, it powered on but it didn't boot up and there was no display or light on the screen. Thinking that the new one was not compatible, I tried putting back the old one but this time it couldn't come on as well. Fan spins but nothing happens. I tried doing a power reset and replacing RAM chips but to no avail. Normally when a computer boots, you would have to hold the power button a little longer to shut it down. This used to happen but now it just turns off after you tap on the power button. How would a screen do that to laptop?

Dell INSP 3542 NO Display

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Dell Inspiron 3542 when I press power button power led (front side) blinks continuously no display no dvd rw power, I removed battery tested on charger only having same issue power led blinks continuously.

Dell N4010 Laptop Won't Charge? Please Help Me!

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Hello, I'm having this problem with my dell n4010 laptop, which is the same as this picture below:

The ac battery cord was unplugged for a few days without notice, as I was using another computer at the time. But then when I turned the laptop on, it shut off due to low battery, so I plugged the ac battery cord in, to let it charge. The ac battery cord's light is on green, so I assume it was charging, but when I tried to turn the laptop on, it briefly starts up, but nothing shows on the screen, and the three lights that I circled in red in the picture above starts blinking.

The light on the left goes white once, followed by the middle light. But then when it gets to the third light, the light is orange instead of white (like the other two), and then the laptop shuts off. 

I don't know what this means. I know the battery was very low, but it somehow managed to stay on when I rebooted my laptop for the first time after a while (I've been using another computer like I said). But I left it charging for like 3+ hours now, and it still does the same thing (first two lights glow white, but then the third light glows orange and the laptop stops making it's usual start-up sounds). Meanwhile, nothing on the screen at all. 

Can someone please, please tell me what this means? Do I just need to let it charge for a whole day?? It can't be THAT drained, can it? Or is there something wrong with the battery itself? 

Inspiron 3543 - No internet after Win10 Anniversary Update

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So, after the Anniversary update I have no internet.  Both Wifi and Eithernet show as "Connected - No Internet".  Windows Troubleshooter says I have "A problem with the driver".  I've updated the drivers, I've put old drivers back in and no luck.  I've even tried 3 different USB wifi adapters, with both the supplied drivers and the built in Win10 drivers, and no luck there either. 

I can't go back to an earlier build, the option is not there.  I tried a restore point and the computer f ailed to boot and I had to restore some system files from another Win10 computer using a Linux boot disk.

I'm assuming I can't refresh Windows as I'll still be on the Anniversary Update.

Is there any chance Dell will release updated drivers?  I see that this PC is NOT in their compatibility list.

Is there any known solution to this other than a full recovery from the recovery partition?

Thanks!

Installing an SSD

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Hi, I am thinking about replacing my hard drive with an SSD. If I do this myself, how would this affect my warranty??

Any comments?

Inspiron 1564 upgraded to w10

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Everything seems to be working OK having upgraded the laptop, however, I have lost the application which shows caps lock on/off on the screen. I believe the application is called 'quickset'. If I am right is there anywhere I can get hold of it to re-install it?


bluetooth stopped receiving any files or photo from any device !!

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i have DELL 5558 with windows 8.1 pro , my bluetooth was working very well but suddenly it stopped receiving any files or photos , i tried to find the problem in settings but seems nothing is wrong ! i don't receive any notification that there's a files trying to be send to me ! my mobile is paired with the laptop and am turning notification of the bluetooth on ! any help what can be the problem and how to fix it ??

Dell inspiron 5559 graphic card problem

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Hi guys I just bought new dell inspiron 5559 with Ubuntu pre installed

I just wiped Ubuntu and installed windows 10 64bit

Now the problem is that my graphic card AMD Radeon R5 M335 does not appear in device manager

I installed AMD crimson driver and it installed display driver that made Graphic card to appear

But now problem is that when I click AMD Radeon settings

It says "No AMD Driver found"

Also when I open dxdiag my graphic card appears in render while in display its Intel

Somebody please help me thanks in advance

Inspiron 3521 won't boot

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2 months ago I had windows 10. I decided to restore my laptop to factory settings in order to clean my laptop so it'd be fast again. Last night I upgraded to windows 10 again, electing to clear all files and data again (factory restore). Now my laptop won't load past the dell logo.  BIOS Version A05. I've tried hitting f2 and f12. Did restore to default, etc. also ran diagnostics. Nothing wrong. I'm in the military and need use of my laptop ASAP. All help is very much appreciated. Thanks for your time.

Reformat dell laptop with dell product key

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I have a Windows 7 home premium Dell laptop that is on the older side. I needed to reformat it, but no longer have the disks it came with. I used a Win7 ISO to reformat, but it wont take the dell product key. I spoke to Dell support, and they stated that I needed to install Windows with a Dell recovery disk for the product key to work. Is there any way to use the existing product key when I no longer have the disk? Or is there any place I can get an ISO for the dell recovery disk?

Inspiron 15 3000 Series keyboard issues

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My wife has an Inspiron 15 3000 Series laptop that has started to type 4 when the b key is struck, ' when the r key is struck and nothing when the s key is struck.  Is there a solution other than wiping the computer and reinstalling everything?

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